Director Of Client Support
Current
Aug 2024 - Present
AeroLeads people directory · profile
Amy Wallace Email & Phone Number
Director of Client Support
at
AgencyBloc
1 work email found
@agencybloc.com
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Client Support
Location
Denver, Colorado, United States
Company size
Who is Amy Wallace? Overview
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Quick answer
Amy Wallace is listed as Director of Client Support at AgencyBloc, a with 44 employees, based in Denver, Colorado, United States. AeroLeads shows a work email signal at agencybloc.com and a matched LinkedIn profile for Amy Wallace.
Amy Wallace previously worked as Senior Manager, Support Operations at Checkr, Inc. and Senior Manager, Support Services at Evercommerce.
Company email context
Email format at AgencyBloc
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{first}.{last}@agencybloc.com
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AeroLeads found 1 current-domain work email signal for Amy Wallace. Compare company email patterns before reaching out.
Profile bio
About Amy Wallace
I'm an experienced Support Operations leader passionate about transforming customer support across startup, midsize, and enterprise SaaS companies. With a proven track record in driving transformative change, I excel in mentoring cross-functional teams to achieve outstanding results. My expertise spans process optimization, merger integration, and vendor management, with a strong focus on customer satisfaction. At Checkr, I boosted CSAT from 56% to 95% and maintained an attrition rate under 3%.I’ve also led significant support operations at EverCommerce and Unified Practice. My key skills include strategic planning, data analysis, and excelling in ambiguity. Let's connect and explore how I can contribute to your team's success!
Listed skills include Human Resources, Account Management, Customer Service, Event Management, and 47 others.
Current workplace
Amy Wallace's current company
Company context helps verify the profile and gives searchers a useful next step.
Agencybloc
8 roles · 25 years
Amy Wallace work experience
A career timeline built from the work history available for this profile.
Senior Manager, Support Operations
Expanded the international support operations team from 1 to 31 team members to support our growing international GIG and Enterprise customers.Implemented hybrid support role for international support, training agents to assist both customers and candidates, increasing CSAT from 56% to an average of 95% in first 60 days, Led sourcing, recruiting, onboarding, contract renewals, and training for BPO vendor in Romania to provide both time zone and language support for candidates in alignment with product enhancement launches
Jul 2021 - Apr 2024
Senior Manager, Support Services
Managed nationwide team of 27 Support Services Managers, overseeing Tier 1, Tier 2, and key accounts for customer and subscriber support.Championed "Best in Class" support program, to provide white-glove support for high-value customers transitioning into a revenue-generating service within the first 120 days of employment.Crafted agent performance metrics, aligning performance with SLA adherence, Net Promoter Scores (NPS), Customer Satisfaction (CSAT), retention rates, and new customer onboarding experiences.
Aug 2020 - Jul 2021
Clinic Success Manager
Served as primary contact during Covid shutdowns, aiding clinics with closures and account holds. Supported leadership in surpassing churn prevention targets, prioritizing net negative churn and customer satisfaction. Proactively engaged existing customers to promote platform adoption and expansion.
Nov 2019 - Aug 2020
Director, Global Ecommerce Services
Scaled global support team from 5 to 26 employees to meet client demand and product expansion. Enhanced client SLAs from 7 to under 3 business days within first 6 months, sustained quarter over quarter.Led product development discussions to boost team efficiency and improve customer experience.Generated $1.8M annual revenue by monetizing eCommerce services.
2016 - 2019
~3 yrs
Client Services Manager, North America
Collaborated with Product Development to launch Travelzoo Client Center portal, facilitating voucher redemption, sales tracking, payment distributions, and customer feedback. Developed and maintained client-facing SOPs and KPIs for the Client Center, ensuring operational efficiency and performance tracking.Led Client Center training for 100 enterprise accounts.
2011 - 2016
~5 yrs
Recruiting Manager
2007 - 2011
~4 yrs
Marketing Event Coordinator
2002 - 2007
~5 yrs
Team & coworkers
Colleagues at AgencyBloc
Other employees you can reach at agencybloc.com. View company contacts for 44 employees →
AD
Alyssa Danchuk
Colleague at AgencyblocCleveland, Ohio, United States
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CP
Chase Palaszek, Lssgb
Colleague at AgencyblocGrand Rapids, Michigan, United States
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CW
Carrie Weigel Baldwin
Colleague at AgencyblocJesup, Iowa, United States
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CP
Connie Puett
Colleague at AgencyblocTucson, Arizona, United States
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TF
Tasha Fitzgerald
Colleague at AgencyblocCedar Falls, Iowa, United States
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CJ
Carter Johnson
Colleague at AgencyblocChicago, Illinois, United States
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TH
Tayler Hassman
Colleague at AgencyblocCedar Falls, Iowa, United States
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BC
Ben Carpenter
Colleague at AgencyblocCleveland, Ohio, United States
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SK
Steven K.
Colleague at AgencyblocGrand Junction, Colorado, United States
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HW
Heathyre Watts
Colleague at AgencyblocSan Tan Valley, Arizona, United States
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Alyssa Danchuk
Colleague at AgencyblocCleveland, Ohio, United States
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CP
Chase Palaszek, Lssgb
Colleague at AgencyblocGrand Rapids, Michigan, United States
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CW
Carrie Weigel Baldwin
Colleague at AgencyblocJesup, Iowa, United States
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CP
Connie Puett
Colleague at AgencyblocTucson, Arizona, United States
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TF
Tasha Fitzgerald
Colleague at AgencyblocCedar Falls, Iowa, United States
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CJ
Carter Johnson
Colleague at AgencyblocChicago, Illinois, United States
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TH
Tayler Hassman
Colleague at AgencyblocCedar Falls, Iowa, United States
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BC
Ben Carpenter
Colleague at AgencyblocCleveland, Ohio, United States
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SK
Steven K.
Colleague at AgencyblocGrand Junction, Colorado, United States
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HW
Heathyre Watts
Colleague at AgencyblocSan Tan Valley, Arizona, United States
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FAQ
Frequently asked questions about Amy Wallace
Quick answers generated from the profile data available on this page.
What company does Amy Wallace work for?
Amy Wallace works for AgencyBloc.
What is Amy Wallace's role at AgencyBloc?
Amy Wallace is listed as Director of Client Support at AgencyBloc.
What is Amy Wallace's email address?
AeroLeads has found 1 work email signal at @agencybloc.com for Amy Wallace at AgencyBloc.
Where is Amy Wallace based?
Amy Wallace is based in Denver, Colorado, United States while working with AgencyBloc.
What companies has Amy Wallace worked for?
Amy Wallace has worked for Agencybloc, Checkr, Inc., Evercommerce, Unified Practice, and Innerworkings.
Who are Amy Wallace's colleagues at AgencyBloc?
Amy Wallace's colleagues at AgencyBloc include Alyssa Danchuk, Chase Palaszek, Lssgb, Carrie Weigel Baldwin, Connie Puett, and Tasha Fitzgerald.
How can I contact Amy Wallace?
You can use AeroLeads to view verified contact signals for Amy Wallace at AgencyBloc, including work email, phone, and LinkedIn data when available.
What skills is Amy Wallace known for?
Amy Wallace is listed with skills including Human Resources, Account Management, Customer Service, Event Management, Onboarding, Teamwork, Payroll, and Management.
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