Matt Lauer Email & Phone Number

Ontario, Ca, Us

Ontario, California

Management - Manage the daily operations for a team of account managers responsible for the western region of the United States. Successfully recruit, train, and develop individuals and teams to provide strategic support for critical business needs. Responsible for all aspects of directing employee performance to enhance customer satisfaction and engagement.Perform conflict resolution with a focus on team building. Training and Development - Identify skill gaps and introduce training focused on improvement of individual and team performance. Facilitate career development with a high rate of promotion. Enhance internal service quality to foster employee engagement and loyalty. Process Improvement - Implement lean six sigma and other process improvement concepts to improve performance. Create change management initiatives to introduce new policies and procedures to support productivity and efficiency. Conduct root cause analysis and corrective action implementation to prevent recurrences of failures and rejections.Project Management - Collaborate with stakeholders across internal departments and external partners to respond to systemic business challenges. Create specific and measurablegoals that are action-oriented and achievable through careful management of schedules and budgets. Influence other stakeholders and teams through negotiating, inspiring, and motivating. Successfully handoff finished products and processes while developing best practices for future project management needs

Ontario, California

Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders. Recommend products to customers, based on customer’s needs and interests. Answer customers’ questions about products, prices, availability, product uses, and credit terms. Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending conferences. Monitor market conditions, product innovations, and competitors’ products, prices, and sales.

La Verne, Ca

AARDVARK is a leading provider of tactical equipment to Federal, State, and Local Governments. As an Account Manager for AARDVARK I was responsible for selling existing and introducing new products or services to established and potential clients. These responsibilities included responding to critical, time-sensitive, demands and requirements while operating to the standards of ISO 9001 for Quality Management, ISO 14001 for Environmental Management, and OHSAS 18001 for Occupational Health & Safety Management.

Chino Hills

Big League Dreams is a state-of-the-art sports entertainment complex which host a variety of events, activities, and recreational sports leagues for players of all levels. From private company events, to international sports competitions, Big League Dreams provides customers with an unforgettable experience and unmatched customer service. As the Sports Office and Facility Manager, I was responsible for managing facility operations of a 30 acre complex, including the merchandise shop, ticket sales office, indoor soccer pavilion, 2 stadium club restaurants, and 6 replica baseball stadiums. My responsibilities included training and managing a staff of up to thirty employees in sales and customer service. I was also tasked with developing and executing sales and marketing promotions, and conducting facility inspections in collaboration with other department managers.

Chino Hills, Ca

As a Senior Game Advisor and Third Key Manager, I was responsible for all store operations reporting to the Store Manager and Assistant Manager. My responsibilities included sales reconciliation and reporting, employee training and supervision, and providing outstanding service and solutions to customers.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Alpha Sigma Lambda Honor Society

Business Administration And Management, General