Matt Williams Email & Phone Number

Portland, Oregon, United States

Boulder, Colorado, United States

• Provide technical and hardware support to global users in person and remotely, understand customer issues and develop solutions in a fast-paced environment.
• Problem solve issues across various work groups, design and implement technical solutions to solve complex problems.
• Convey complex technical concepts in a relatable and easy to understand way.
• Design, test, and roll out companywide Linux program, write documentation and user guide, provide user training.
• Work independently with limited oversight remotely through tools such as Slack, Microsoft Teams, Zoom.
• Collaborate across teams on large scale projects such as IT remote tool upgrade, ticketing system data collection improvements and Boulder office expansion.

Westminster, Colorado, United States

• Assist with yearly hardware procurement process, test and deploy desktops and laptops.
• Create and maintain documentation for the support of various applications, hardware configurations and internal processes.
• Design and implement system for livestreaming City Council meetings with in-person and remote staff participating.
• Provide timely response to unplanned system outages and provide users with status updates when extended downtime is expected.

Westminster, CO

• Assist with endpoint security by attending regional cybersecurity meetings, performing vulnerability scans and checking device configuration to meet organizational standards.
• Participate in weekly patching meetings, review, test and deploy software patches utilizing WSUS.

Westminster, CO

• Promptly address internal helpdesk requests through ticketing system, phone hotline and email.
• Utilize ticketing system to document troubleshooting steps, update users on ticket status and solutions for problems.
• Troubleshoot hardware and software issues for in-person and remote users.
• Setup user workstations, repair malfunctioning hardware, perform yearly hardware refreshes and maintain inventory of assets.
• Effectively communicate with users to ensure upgrades or repairs minimally affect their work.
• Manage and create users, groups and privileges in Active Directory.

Westminster, CO

I've done several projects for friends, family and anyone else who needs a website. I continue to work on projects in my spare time when they come around. I am also working on a couple projects to focus on improving certain skills.

• Design, create and manage company and app website
• Produce user interface mock ups and wire frames for smartphone application
• Oversee application support, including creating step-by-step tutorials for users
• Design, develop and produce media including promotional posters, pamphlets and website elements

• Manage the student database
• Assisting employees with technical issues related the student database
• Work with department heads to create school master schedule
• Make updates to school website.

• Manage student employees in all areas of the facility such as aquatics, challenge, facilities, well-being, and intramurals; train these employees on facility policies and evaluate job performance.
• Actively supervise a facility of 160,000 square ft. and engage in risk management procedures in order to ensure the safety of thousands of patrons on a daily basis.
• Attend weekly meetings and collaborate with professional staff members while creating and maintaining appropriate policies and procedures for the organization.