Matt Monaco Email & Phone Number

Mequon, Wisconsin, United States

• Oversaw operations of vibrant 50-acre life plan community with 257 total apartments throughout full continuum (IL: 158, AL: 36, MC: 16, SNF: 47).• Drove IL occupancy above 90% by outpacing sales goals and managing attrition• Improved census in AL, MC, and SNF to average of 95% while optimizing payer mix.• Tripled resident satisfaction, measured by Net Promoter Score, from 19 to 60 (best in class).• Managed operating revenue and expenses to achieve best in class net operating margin• Challenged leaders to exceed all goals through innovative approaches to maximizing revenue, surgical precision with expense management, streamlining processes, removing barriers, open communication, and teamwork.• Introduced several new initiatives, including personal service provider program designed close care gap between levels of living and slow IL attrition, while driving additional revenue• Achieved quality measures and favorable survey results consistently, maintaining four- and five-star health center status.• Influenced and mentored leadership team to drive engagement within each department with focus on development, succession planning, and creating culture of excellence.• Collaborated with regional and senior leadership to guide operational strategy, including initiatives to stabilize, grow, and transform all aspects of operation, including redevelopment and expansion, introduction of innovative technology, and enhanced marketing strategy, ensuring prosperous future.

St Louis, Missouri, United States

• Led and supported plant operations, culinary, business office, life enrichment, sales & marketing, clinical, and resident services teams.• Achieved favorable NOI through budgeting process, expense control, and driving revenue.• Influenced and mentored team members to overcome obstacles and strive for excellence with focus on team member development.• Served as point person and liaison for new construction process, including punch walks, FF&E installations, and warranty work while attaining CO.• Championed comprehensive and engaging culture program to ensure extraordinary experience for all residents and team members.• Built standards and systems for all operations teams to create consistent yet customized and personalized experience for all residents.• Supported sales and marketing initiatives with focus on metrics to maintain move-in velocity with age- and income-appropriate clients.• Collaborated with interdisciplinary team on community-wide best practices to maintain regulatory compliance and ensure deficiency-free surveys.

Deerfield Retirement Community

• Oversaw overall department profitability, including operating expenses, department revenue, and net operating margin.• Facilitated continuous improvement initiatives with interdisciplinary team and committees to strengthen regulatory compliance.• Increased team member engagement with development opportunities, rewards and recognition, and performance management processes.• Improved resident engagement with consistent communication, service enhancements, and quality measures.• Engaged with each discipline to maximize regulatory compliance in all areas, including care planning, infection control, and data submission.• Assisted interdisciplinary team with QAPI projects, department organization, and communication to enhance quality of care and services.• Collaborated with administrator on continuous improvement initiatives, budget management, and achieving optimal payer mix.• Drove census by participating in admission and discharge planning with administrator, social worker, outreach coordinator, and therapy director.

Urbandale, Iowa

• Maximized revenue and achieved sales goals by prospecting and negotiating special events and group room rates.• Led both SMERF marketing initiatives and all event operations of busy hotel and conference center.• Organized and initiated systems and process improvements for successful event execution.• Developed and distributed all itineraries, workflow diagrams, and event orders for on- and off-site functions.• Operated within budget by managing inventory, controlling purchases, and maintaining knowledge of market conditions.

Urbandale, Ia

Bachelor Of Science - Bs, Hotel, Restaurant, Institution Management

Master Of Science - Ms, Business Administration, Management And Hospitality Operations