Matt Moran Email & Phone Number

Romeoville, Illinois, United States

-Manage the E-Commerce Help Desk ticketing system, assigning tickets to appropriate E-Comm reps including myself-Perform Website Onboarding webinars for new clients showcasing the optional functionality the Magid website offers, such as Custom Pricing, Restricted Catalogs, Order Approval Process-Set up custom web portals based on customers' needs discovered during Onboarding Calls-Troubleshooting calls with sales reps and customers technical issues with the website, either by email or Microsoft TEAMS calls-Help establish Punchout Connections for customers that use Punchout Procurement Software-Hold live trainings for internal Magid employees, specifically Sales, Contract Management and Customer Service teams-Complete over 2,000 help desk tickets; approximately 73% of all incoming E-Commerce ticket requests, while triaging requests to other divisions in my department-Assisted E-Commerce team in replatforming website from American Eagle to Magento. Duties included: -Low level UAT testing for website functionality -Identifying, documenting, and reporting bugs to the Programming Team -Assisting E-Comm managers in creating new functionality, -Held live trainings for larger Magid web customers after new platform went live

Romeoville, Il

-Maintain and grow existing territory of $1,300,000 through Wallet Sharing, New Product Development, and Value Added Propositions.-Advise Safety Managers on proper protective equipment to ensure employee safety and OSHA compliance-Identify, Qualify, and Close new prospective customers through cold calling and emailing.- 2 time MVP of Business Development/Inside Sales Department

• Ensure flawless wedding reception as per Bride and Groom requests.• Diverse understanding of music library and crowd dynamic.• Promote company to potential future clients.• Train and develop new talent

Joliet, Il

• Share product knowledge with customers to assist their buying decisions.• Maintaining organization and displays of Guitar department, managing other associates.• Consistently one of the top salespeople every month, averaging $25-30K in sales per month.

Naperville, Il

• Greet and educate customers on Outback menu in a friendly yet professional manner.• Recommend additional items that may enhance customer experience.