Matt Morrison Email & Phone Number

Langley, Wa, Us

Remote

-Lead teams to complete testing -Review and validate results-Debug test failures and push bugs to completion-Provide teams with everything they need to complete testing.

Remote

● Remotely test server hardware via RDP and Hypervisor● Used Powershell scripts to start and end tests, and collect data for examination● Modify existing Powershell scripts to perform custom testing procedures● Used testing programs including Prime 95 and IOMeter● Used Powershell scripts to start and end tests, and collect data for examination● Debug test failures and file bugs for hardware issues

Redmond, Wa

● Remotely test server hardware via RDP and Hypervisor● Used Powershell scripts to start and end tests, and collect data for examination● Modify existing Powershell scripts to perform custom testing procedures● Used testing programs including Prime 95 and IOMeter● Used Powershell scripts to start and end tests, and collect data for examination● Debug test failures and file bugs for hardware issues● Successfully led a team of engineers ● Worked closely with qual leads to ensure proper testing● Ensured proper documentation was kept of tasks assigned, in progress, and completed● Worked with several teams and coordinated efforts to ensure work was completed● Helped train new hardware engineers

Redmond, Washington

-Support audio/visual equipment in conference rooms around the world for a large Software company. -Assist clients via Email, Chat, and Phone.-Use a ticketing system to dispatch local technicians to assist clients.-Use several monitoring tools for proactive ticketing.-Remotely try to resolve reported issues using a variety of tools.-Provide support and training for AV technicians outside of North America

• Telephone Support: Provide information and basic phone troubleshooting • Security and Alarm Dispatcher: Receive and dispatch alarms to emergency services, provide support when alarm systems are not working properly, put in trouble tickets for issues that cannot be solved over the phone • Internet Tech Support Technician: Provide quick and accurate support on a wide variety of issues to ensure customers are able to properly get online, access their email accounts, and fix issues with their IPTV, put in trouble tickets for issues that cannot be fixed over the phone