Matt Murphy Email & Phone Number

Boca Raton, Fl, Us

Fort Lauderdale, Florida, United States

-Prospect a prospect pipeline via a high volume of outbound cold calls, emails, and social selling.-Maintain strong customer relationships by building report-Identify client needs by assessing their current fulfillment methods and use discretionary judgment to determine if they fit our business model.-Educate companies about ShipMonk services and how they could utilize them for optimization-Make recommendations to management from merchants who do not “fit the box”-Schedule… Show more -Prospect a prospect pipeline via a high volume of outbound cold calls, emails, and social selling.-Maintain strong customer relationships by building report-Identify client needs by assessing their current fulfillment methods and use discretionary judgment to determine if they fit our business model.-Educate companies about ShipMonk services and how they could utilize them for optimization-Make recommendations to management from merchants who do not “fit the box”-Schedule demos/meetings with potential merchants and Account Executives-Reach and exceed key performance indicators including the number of calls completed, emails sent, prospects added, and all other sales activities.-Accurately track merchant interactions and information in the designated tracking system.-Report to designated manager/team lead to strategize more effective prospecting methods-Consistently exceed monthly and annual quotas. Show less

Boca Raton, Florida, United States

Key Achievements:Managed a high volume of calls, demonstrating effective time management and call control skills.Maximized customer satisfaction by anticipating needs and consistently offering expert support.Achieved recognition as a Top 5 customer service agent in the company for outstanding performance in July and August 2023.Successfully increased personal guest satisfaction score from 80 to 92 in June and July 2023.Excelled in average call length, guest satisfaction, and… Show more Key Achievements:Managed a high volume of calls, demonstrating effective time management and call control skills.Maximized customer satisfaction by anticipating needs and consistently offering expert support.Achieved recognition as a Top 5 customer service agent in the company for outstanding performance in July and August 2023.Successfully increased personal guest satisfaction score from 80 to 92 in June and July 2023.Excelled in average call length, guest satisfaction, and transfer percentage metrics. Show less

Delray Beach, Florida, United States

Exceptional Guest Service:Delivered outstanding guest service, consistently resolving timely guest experience issues and ensuring a positive and memorable encounter.Strategic Growth Impact:Spearheaded initiatives that led to significant increases in guest satisfaction, growth percentage, and vehicles on rent percentage, contributing directly to overall business success.Recognition for Excellence:Received acknowledgment for elevating the guest satisfaction score by an… Show more Exceptional Guest Service:Delivered outstanding guest service, consistently resolving timely guest experience issues and ensuring a positive and memorable encounter.Strategic Growth Impact:Spearheaded initiatives that led to significant increases in guest satisfaction, growth percentage, and vehicles on rent percentage, contributing directly to overall business success.Recognition for Excellence:Received acknowledgment for elevating the guest satisfaction score by an impressive 12 points, from 83 to 95, in May 2022.Proactive Customer Service Management:Proactively managed team customer service strategies, cultivating a loyal and highly satisfied customer base through innovative approaches and attentive service.Hands-On Assistance:Provided hands-on assistance to customers by adeptly assessing their needs, ensuring a tailored and responsive service that aligned with current consumer preferences.Drove the successful selling of optional protection products by adeptly overcoming guest objectionsThese accomplishments reflect my commitment to delivering exceptional service, driving growth, and fostering customer loyalty through strategic and hands-on management practices. Show less

Palm Beach International Airport (Pbi)

Oversaw daily operations of the PBI airport branch, representing Enterprise, Alamo, and National to guests and partners.Achieved recognition for having the #1 Airport in the company for guest satisfaction in October 2021.Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.

Delray Beach, Florida, United States

Grew rental fleet by over 50 vehicles, contributing to the overall success of the branch.Voted as the #1 location in the region for guest satisfaction.

Delray Beach, Florida, United States

Recognized as the top employee in the region for three consecutive months (October, November, December 2020).Successfully passed the managerial examination in August 2020.

Sarasota, Florida, United States

In my capacity as a Management Trainee, I played a pivotal role in my professional development, fostering a comprehensive understanding of business operations and customer service.Key Contributions:Foundational Business Operations:Drove the successful selling of optional protection products, adeptly overcoming guest objections, managing intricate logistics, and consistently prioritizing customer satisfaction to ensure a seamless and positive experience.Customer Service… Show more In my capacity as a Management Trainee, I played a pivotal role in my professional development, fostering a comprehensive understanding of business operations and customer service.Key Contributions:Foundational Business Operations:Drove the successful selling of optional protection products, adeptly overcoming guest objections, managing intricate logistics, and consistently prioritizing customer satisfaction to ensure a seamless and positive experience.Customer Service Excellence:Cultivated strong customer service skills, ensuring a positive and memorable experience for clients. I actively engaged in hands-on interactions to address queries and concerns, contributing significantly to heightened customer satisfaction levels.This multifaceted experience not only enriched my understanding of core business operations but also honed my ability to navigate challenges, promote sales, and deliver exceptional service. Show less

Boca Raton, Florida

Highlights:Tasked with promoting and expanding the reach of FAU Athletics.Achieved a 26% increase in Baseball attendance and a 31% increase in Women's Volleyball attendance from 2017 to 2018.Organized and directed a game day team, ensuring exceptional guest experience and guest safety.Developed pre-season marketing plans to support department and divisional product strategies.

Boca Raton, Florida

-Dedicated over 30 hours a week to mandatory team meetings, practices, lifting, and film study-Committed to 2 optional film study sessions, and 2 voluntary workouts per week-Named to Conference USA Commissioner's Honor Roll for 2016, 2017, & 2018 Academic Year-Awarded Conference USA Commissioner's Medal for maintaining a GPA over 3.75 during 2016-2017 Academic Year-Led team to 11-3 record and first ever C-USA Championship, & second ever Bowl Game. -Part of Offensive Line… Show more -Dedicated over 30 hours a week to mandatory team meetings, practices, lifting, and film study-Committed to 2 optional film study sessions, and 2 voluntary workouts per week-Named to Conference USA Commissioner's Honor Roll for 2016, 2017, & 2018 Academic Year-Awarded Conference USA Commissioner's Medal for maintaining a GPA over 3.75 during 2016-2017 Academic Year-Led team to 11-3 record and first ever C-USA Championship, & second ever Bowl Game. -Part of Offensive Line that broke every school rushing record (2017)-Conference USA Champion 2017-Cheribundi Boca Bowl Champion 2017 Show less

Buffalo, New York

-Enrolled mid-year after graduating HS in 3.5 years.-Dedicated over 30 hours per week to mandatory practices, film review, and workouts-Helped Football Team post over 3.0 GPA in back-to-back semesters. (Spring '16 & Fall '16)-Helped Football Team post its highest GPA in school history (Spring '16)

Brixton, London

-Maintained a weekend and summer job for the family owned independent flooring business in South London.-Responsible for scheduling and unloading of deliveries. -Was entrusted with closing of registers -Improved skills in communication, sales, and time-management.-Frequently outsold full-time employees

Bachelor'S Degree, Marketing

-Member of the Deans List for Fall ‘16 -Winner of the Spring 2018 Stukent Mimic Pro Digital Marketing Simulation. During the simulation I.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: -UB Football Team -Enrolled at school in January 2014 after graduating HS in 3.5 years -Signed a scholarship.