Matt Muse Email & Phone Number

Lewisville, Texas, United States

Lewisville, Tx

Reporting to head of division, direct 8 managers with 275+employees throughout the US. Full P&L responsibility and oversight of strategy, operations, finance, marketing, sales operations, communication, IT and compliance. Broad accomplishments include:Revenue and Customer Growth• Grew revenue by 19% YOY for the past 5 years and EBITDA by 13% during same time period.• Consistency achieved 38 product/revenue targets, only missing 4 targets in 4 year period.• Increased membership from 1.1MM to 3.2 MM from 2012 to 2018.• Improved customer retention by 7%.Marketing • Developed and launched new product line within different segments that surpassed all projections and remains a key growth driver; subsequently launched digital sales strategy for same products.• Oversaw 2 price increases that over-performed on modeled expectations by 7%.• Created and launched a multi-channel customer/brand experience across several different channels.Finance• Created improved month-end close procedures that cut off 2 business days of the accounting close cycle.• Developed and automated all KPI reporting to improve business results and micro-measure all business units.• Oversight of SOX compliance for data, IT and accounting procedures.• Create and execute budgets on a monthly, quarterly, and yearly basis.Operations• Helped lead the due diligence and full integration of over 10 acquisitions.• Managed the design, integration, and roll out of CRM platform, ERP platform, and call tracking.Human Resources and People Management• Aligned 3 internal teams with competing priorities through team building and culture change. • Expanded inside and outside sales teams by over 24% from 2015 to 2017. • Reduced inside sales turnover by 11% by over-hauling the commission structure, re-vamping training, and instilling a culture of accountability.

Lewisville, Tx

Directed financial planning, forecasting, modeling, budgeting, analysis and reporting for 2 divisions/companies. Implemented process improvement initiatives across all 8 organizations within holding company. Managed operational reporting and analytics for the sales division that spans 31 states. Prepared and presented financial and operational updates to the executive team and board.

Lewisville, Tx

Managed financial planning, forecasting, budgeting, analysis, and operational and sales reporting. Developed forecasting models and prepared month end/year-end financial statements for executives and investors. Acted as an internal consultant for all 6 companies for key initiatives and financial decisions

Irving, Tx

Managed a $23B portfolio of high risk assets with the intent of liquidating the portfolio and minimizing losses. Oversaw operations and financial reporting for over 140 branches/offices as well as 3 centralized locations. Produced reports and tools for senior management decision making, created ad hoc reporting for risk management, monitored compliance with federal regulations, developed strategies and managed project implementation.Results•Established a short sale and deed in lieu of foreclosure customer incentive program to save the company money and decrease operational risk.•Created an inter-departmental performance test that exposed problems in processes and performance which resulted in changes that decreased salary expenditures and delinquency rates.•Developed a financial model/report that broke down direct/indirect expenses in great detail which allowed senior management to make key financial decisions.•Provided reporting that increased managerial oversight for the operations team which increased productivity 12%-16% in the first 6 months.•Created a strategy that sold $300 MM of PL & RE loans at par value to two different Citi divisions as well as one 3rd party who paid par value as well. Sale of loans netted CitiGroup almost $22 MM.

Expanded bank loan portfolio by $980,000 and deposit portfolio by $3.2 million through business development and sales. Mitigated loss for the bank through expense and revenue forecasting, cash flow analysis, credit analysis and underwriting, reporting and compliance.