Matias Olman Email & Phone Number

Herndon, Virginia, United States

Sterling Va

Provide phone/email client support for MacCaption/CaptionMaker Closed Captioning software.Provide phone/email client support for ScreenFlow screen recording & non-linear editing software.Help managers with license and software policies, software functionality, and procedures.Write technical reports for software bugs and feature requests.Provide direction, supervision, technical and training support.Ensure associates are trained and prepared to utilize the tools and internal applications.Improve customer satisfaction through quick response.Provide timely and friendly customer service to guarantee satisfaction.Obtain and evaluate all related information in order to handle inquires and complaints.Support sales team with product sales questions.On site client training.

Rockville, Md

Client Relations: quoted clients for their closed caption work, explain service workflow, and selling additional services.Production Manager: Negotiated vendor rates, review and approve expenses.Prepared production schedule, to ensure on-time project completion.Recruited, trained, and motivated capable partners.Maintained high level of customer satisfaction.Ensured that all services related activities are performed in an efficient, timely and professional manner.Created the internal production schedule and approve timesheets

Miami/Fort Lauderdale Y Alrededores, Estados Unidos

• Ensure Client’s requests are met• Create production Schedule, and prioritize workflow.• Manage and supervise vendors.

• Manage, train, and supervise operators.• Ensure execution of operations to satisfy quality standards• Investigate where/how errors occur and work with other departments to prevent them• Substitute for supervisor

• Supervised division of ten operators, by monitoring their performance• Coordinated with other Networks, and affiliates system upgrades and changes• Investigated where and how errors occurred• Created error reports

• Edited promos• Operated studio cameras, prompter for live shows• Assisted Technical Director• Operated Master Control switchboard for live and taped shows• Recorded live satellite feeds

A.S. Business Administration, Business

Broadcast Operations