Matt Prentice Email & Phone Number

Kansas City, Missouri, United States

Overland Park, Kansas, United States

Secured a Dell partnership, reducing system build costs by 26% and obtaining 39 months of remote and on-site support.Architected a new DARI system with Dell, integrating enterprise GPUs, providing a roadmap of support from Dell and NVIDIA, resolving recurring issues with consumer-grade GPU replacements every 18-24 months.Took over full control of system imaging and transitioned from Clonezilla to PXE booting and Canonical’s MaaS for DARI system deployment.Developed custom Ubuntu images with all necessary configurations, reducing system deployment time from 90 minutes to approximately 20 minutes per system.Managed inventory through SOS software, packaged and shipped hundreds of systems to clients, with only four systems lost due to mishandling by the shipping company.Provided Tier 3 support by troubleshooting Ubuntu OS and DARI system hardware, ensuring optimal system performance and uptime.Managed user access through JumpCloud, maintaining a flawless record with zero unauthorized access incidents.

Kansas City, Missouri, United States

Used Ansible playbooks to automate ESXi server firmware upgrades, reducing downtime by 10%.Continued automating processes with Shell scripting, while also dabbling in Python and PowerShell to enhance system efficiency.Provided Tier 3 support for VMware Integrated OpenStack users, troubleshooting complex infrastructure issues.Installed and configured VMware vSphere products, including ESXi, NSX, and vSAN.

Kansas City, Missouri, United States

Provided Tier 3 support for VMware Integrated OpenStack users and cloud-based services.Installed and configured VMware vSphere products, including ESXi, NSX, and vSAN.Utilized Bash Shell scripting for task automation and began working with PowerShell.Gained exposure to Jenkins for continuous integration and deployment processes.Dabbled in Python, using it primarily at DARI Motion later on.

Supported agile development through learning and reviewing web and desktop applications.Contributed to client feedback on INSIGHT releases and produced Change Requests for requirements in future updates.

Duluth, Georgia

• Managed sales techniques and customer service for GameStop in Duluth, Georgia.• Trained and supervised junior employees in company core values.• Cross-merchandised products to increase margins and sales across various product groups.

Georgia

• Developed strong analytical and problem-solving skills, which I later transferred to my IT career.• Received the meritorious service medal for exceptional actions in the line of duty.

Blairsville, Georgia

• Dispatched Police, Fire, and EMS to emergency calls in Blairsville, Georgia.• Maintained detailed call logs and documented information for emergency responders.

Ft. Lee, Virginia

• Established and maintained automated and manual inventory records for military equipment at US Army.• Managed receipts, data maintenance, and supply storage, utilizing Army automated computer programs.• Conducted repair procedures for parts and equipment, ensuring accountability and inventory controls on all shipments.