Experienced with working amongst a small team of support engineers within Spectrum’s technical service department. I am tasked in mentoring junior members of staff, training them to use the internal CRM system and providing overall guidance on the products and services that require support from the Spectrum Portfolio. Within the role, I have further enhanced my IT skills by successfully achieving my Diploma in IT User Skills and completing the certification for MCSA 70-346 for Managing Office… Show more Experienced with working amongst a small team of support engineers within Spectrum’s technical service department. I am tasked in mentoring junior members of staff, training them to use the internal CRM system and providing overall guidance on the products and services that require support from the Spectrum Portfolio. Within the role, I have further enhanced my IT skills by successfully achieving my Diploma in IT User Skills and completing the certification for MCSA 70-346 for Managing Office 365. I am currently working towards gaining a CCNA qualification in switching and routing later on this year.As part of the role, I’m experienced in handling technical issues and enquiries, logging these with suppliers or via the internal CRM system, for these to be dealt with internally or externally. Offering over the phone support assisting clients to help diagnose an issue or offer advice on how to resolve a problem. This has further strengthened my time management skills due to strict SLA’s in place to work towards. The position requires me to have a broad product knowledge including Avaya IP Office, MS Office 365, VoIP solutions, including vendors such as Yealink, Polycom, Cisco and Data circuits, which has helped me significantly within the role especially with my problem solving skills. The role requires me to attend customer sites for the installation of Voice over IP services, as well as routers to be used in conjunction with data circuits provided by Spectrum, or conduct onsite or offsite demonstrations on the Voice over IP services offered by Spectrum. Working offsite has allowed me to further develop my face to face customer skills and installation skills. As well as this, I have further developed my networking skills, following a project I was involved on within the technical department to improve the company’s internal infrastructure and general cable re-patching. These skills have been easily transferable especially when working offsite. Show less

Supported a dedicated team of Customer Liaison Officers who supported the Sales Consultants for the business. I successfully managed a small team, ensuring all customer orders were processed within a sufficient timeframe and all customer enquiries are dealt accordingly. I also was responsible for coaching and mentoring junior members of staff that joined the company.The role required me to be responsible for dealing with customer complaints and distressed customers which has further… Show more Supported a dedicated team of Customer Liaison Officers who supported the Sales Consultants for the business. I successfully managed a small team, ensuring all customer orders were processed within a sufficient timeframe and all customer enquiries are dealt accordingly. I also was responsible for coaching and mentoring junior members of staff that joined the company.The role required me to be responsible for dealing with customer complaints and distressed customers which has further enhanced my customer service and problem solving skills to achieve a positive outcome for the customer. This role also required me to liaise with the Sales and Operation Manager ensuring all reported orders by the Sales Department correlate with the business sales targets. Show less

Experienced in assisting customers after a sale had been taken, along with the responsibility of processing the order, and updating the customer on the progression. The role also included the responsibility of answering the telephone, and dealing with any customer queries or complaints. Working in an environment like this enabled me to develop problem solving skills, enhancing customer service skills. Organisation, prioritising and good team working skills have been essential to this role to… Show more Experienced in assisting customers after a sale had been taken, along with the responsibility of processing the order, and updating the customer on the progression. The role also included the responsibility of answering the telephone, and dealing with any customer queries or complaints. Working in an environment like this enabled me to develop problem solving skills, enhancing customer service skills. Organisation, prioritising and good team working skills have been essential to this role to maintain a high turnover of work load. Show less