Matt Relstab Email & Phone Number

Boston, Massachusetts, United States

• Led multiple teams including; service, fulfillment, onsite support and vendor management. These teams consisted of more than 30 individuals, with members located across the United States, Canada, the Philippines.
• Effectively managed as Product Lead, the implementation of a services ticketing application. Developed workflows and delivered thorough trainings to global service teams, ensuring the application’s successful adoption.
• Served as the client escalation point of contact, collaborating with Fortune 500 companies, including C-level teams, to review and address issues related to streaming.
• Coordinated with Finance in the month-end review process along with monthly and yearly projections, ensuring accurate recognition of revenue and financial data across various streaming business units.
• Assisted as Product Lead in the development, documentation and rollout of an internal entitlement application. This application was designed to provide insight into what our customers had contracted and the actual.

Greater Boston Area

• (Acquired division of Nasdaq in April 2018)
• As part of the 2018 acquisition, was responsible for the integration of acquired onsite support teams. This effort led to significant improvements including expanded scalability, enhanced service quality and notable.
• 2020 Dragonfly Award Winner

Greater Boston Area

• Led service and onsite support teams consisting of 10 individuals across the United States.
• Assisted with the Service team’s platform migration to a cloud-based environment.
• Served as the client escalation point of contact, collaborating with Fortune 500 companies, including C-level teams, to review and address issues related to streaming.
• Successfully assumed management of the onsite support team, overseeing various aspects including scheduling, equipment logistics, maintenance, purchasing and coordination of freelance onsite support staff.

Greater Boston Area

• (Acquired division of Thomson Reuters in June 2013)
• Oversaw the Broadcasting of high-profile events to global audiences and internal teams. Produced end-to-end broadcast solutions, from technical planning and pre-production, through onsite direction and live delivery.
• Traveled throughout the United States providing onsite support for Investor Relations events.
• Fourth Quarter 2015 CEO Silver Award Winner

Boston, Massachusetts, United States

• Directed and managed event logistics and communication between enterprise level clients and all third-party vendors.
• Consulted clients by proactively providing insight, best practices and education on multimedia solutions and platforms.
• Lead prospect calls, provide demonstrations and running training sessions on workflow solutions.
• Built strong relationships with internal and external clients creating long term partnerships.

Greater Chicago Area

• Collaborated with enterprise clients to design and implement successful virtual events and webcasts.
• Worked with clients daily to schedule recording sessions, collect media assets and deliver live webcasts.
• Create and manage email campaigns.
• Monitor, diagnose and resolve technical issues during live webcasts.
• Trained client personnel and presenters to create engaging events and webcasts.
• Trained new webcasting engineers on tools and best practices.

Greater Chicago Area

• Handled set-up, design and operation of all A/V systems including A/V recording and editing, projection, video switching, sound reinforcement, camera operation, and computer networking.

Portland, Oregon Area

• Designed and implemented A/V systems including audio support, lighting, projection, video cameras, graphics and power distribution.
• Assisted with the technical production of events including film screenings, auctions and corporate functions.
• Supported walk-in rental business, delivered rental equipment and trained customers on use of equipment.
• Implemented new warehouse organizational system and managed equipment repair.