Matt Richardson

Matt Richardson Email and Phone Number

Head of Business Change @ Direct Line Group
Manchester, GB
Matt Richardson's Location
Greater Manchester, England, United Kingdom, United Kingdom
Matt Richardson's Contact Details

Matt Richardson personal email

n/a
About Matt Richardson

Business Change Leader with over 20 years' experience. An excellent communicator at all levels, leading teams of Programme & Project Managers, Business Analysts and PMO. I am a qualified practitioner of Agile/DPDM, PRINCE2 and MSP methods.

Matt Richardson's Current Company Details
Direct Line Group

Direct Line Group

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Head of Business Change
Manchester, GB
Website:
directlinegroupcareers.com
Employees:
6254
Matt Richardson Work Experience Details
  • Direct Line Group
    Head Of Business Change
    Direct Line Group
    Manchester, Gb
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  • Direct Line Group
    Head Of Business Change And Automation
    Direct Line Group
    Manchester, Gb
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  • Direct Line Group
    Head Of Business Change & Automation
    Direct Line Group Apr 2022 - Present
    Manchester, England, United Kingdom
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  • Direct Line Group
    Portfolio Manager, Business Change
    Direct Line Group Jun 2018 - Apr 2022
    Manchester, United Kingdom
    Portfolio Manager accountable for successful delivery of change across multiple business areas including: Claims, Property, Offshoring, Logistics, Procurement and Legal Services. Line responsibility for 15 Programme and Project Managers, recruitment across the full function, and development of ways of working, finances, governance and reporting.Current portfolio of activity includes: Covid-19 & strategic homeworking response, HM Gov Whiplash Reforms, Print & Mail Optimisation, workflow and environment replacement in our Legal Services business, property change to Agile ways of working, new office locations in London, and the exit of two operational centres in line with announced DLG property strategy 2020-2022.
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  • Direct Line Group
    Offshore Change Lead
    Direct Line Group Jun 2016 - Jun 2018
    Manchester, England, United Kingdom
    Leading a team of up to 25 change professionals (PM, BA, PMO, L&D) accountable for all customer facing and back office change into DLG's and Delhi, Pune, Cape Town offices - plus the delivery of a new operating centre in Pretoria in 2016.
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  • Direct Line Group
    Project Manager
    Direct Line Group Sep 2013 - May 2016
    Birmingham, United Kingdom
    As a Lead PM within Business Services directorate, I was responsible for delivery of several high-profile offshoring and other projects for DLG, including specific responsibility for the creation of a new Contact Centre in Cape Town, South Africa which became operational in Sept 2015.
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  • Bespoke Works Ltd
    Director
    Bespoke Works Ltd Apr 2004 - Jun 2018
    Director of my limited company, delivering PM and Change services within the F/S and Insurance sectors.
  • Royal Bank Of Scotland
    Project Manager
    Royal Bank Of Scotland Mar 2012 - Sep 2013
    London, United Kingdom
    Project Manager for Direct Line Group (RBS Insurance), based at the Old Street office.Working on the offshoring portfolio, delivering a significant change programme as part of DLG's commitment to divestment from RBS during 2013/2014.
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  • Wunelli Limited
    Programme Manager
    Wunelli Limited May 2011 - Nov 2011
    Portsmouth, United Kingdom
    Delivered a new, innovative 'Telematics' motor insurance product for The AA, which launched early in 2012. The AA Drive Safe is available via aggregators and direct from The AA, and is the market leading product of its type in the UK.
  • Co-Operative Financial Services
    Project Manager (Contract)
    Co-Operative Financial Services Dec 2009 - Apr 2011
    Delivered The Co-operative Insurance's highly innovative Young Driver Proposition; drivers under 25 receive immediate and ongoing premium discounts by having a telematics "Smartbox" installed in their car, to be measured against tolerances for speed, cornering, and acceleration + braking. Very proud indeed of the team for delivering such a great product - and of the coverage we received from national TV, press and radio.
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  • Homeserve
    Senior Change Manager (Contract)
    Homeserve Apr 2008 - Jul 2009
    Birmingham, United Kingdom
    Relocated the web change function from London to Birmingham, and led the change delivery function on an interim basis.
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  • Aviva Plc
    Senior Programme Manager (Contract)
    Aviva Plc Aug 2007 - Apr 2008
    York / India
    Developed and delivered a new customer service model across Aviva's pensions, annuities + investment arms, inc. implementation at 3rd Party providers in Pune, India.
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  • Egg
    Senior Project Manager (Contract)
    Egg Mar 2007 - Jul 2007
    Derby
    Working with colleagues at Citigroup in London, delivering the changes required for Egg to meet the Basel II accountancy requirements.
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  • Zurich Financial Services
    Programme Manager (Contract)
    Zurich Financial Services Dec 2005 - Mar 2007
    Cheltenham
    Responsible for the Property portfolio, delivering new systems for the underwriting and actuarial teams - including a powerful rating tool and a mapping system for an improved assessment of risk.
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  • Littlewoods Shop Direct Group
    Business Delivery Manager (Contract)
    Littlewoods Shop Direct Group Jun 2005 - Dec 2005
  • Barclaycard
    Senior Project Manager
    Barclaycard 2001 - 2004
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  • Lombard Bank
    Senior Project Manager
    Lombard Bank 1998 - 2001
  • Lombard Tricity Finance
    Collections Projects Officer
    Lombard Tricity Finance 1994 - 1996

Matt Richardson Skills

Prince 2 Agile Methodologies Change Management Financial Risk Financial Services Prince2 Stakeholder Management

Matt Richardson Education Details

Frequently Asked Questions about Matt Richardson

What company does Matt Richardson work for?

Matt Richardson works for Direct Line Group

What is Matt Richardson's role at the current company?

Matt Richardson's current role is Head of Business Change.

What is Matt Richardson's email address?

Matt Richardson's email address is ma****@****o.co.uk

What schools did Matt Richardson attend?

Matt Richardson attended University Of London.

What skills is Matt Richardson known for?

Matt Richardson has skills like Prince 2, Agile Methodologies, Change Management, Financial Risk, Financial Services, Prince2, Stakeholder Management.

Who are Matt Richardson's colleagues?

Matt Richardson's colleagues are Amy Taylor, Abby Williams, Karen Coleman, Dean Howlett, Gill Barnes, Gary Waning, Mahmed Azhar Pathan.

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