Matt Rix Email & Phone Number

Bexhill, England, United Kingdom

Royal Tunbridge Wells, Kent, United Kingdom

- Managed areas: Foods, Clothing and Home, Finance and Operations. - Awarded Retail Week Live 2020 prize for championing change management around in the South East Region. - Colleague voice score of 93% and store leading team retention in 2023- Waste, profit, sales, and data control - Multi store working to drive success and processes around the region - Successful driving of M&S Bank referrals KPI - model adapted to satellite stores on region. Peak performance with 3rd best for referrals in the company - Seasonal/Sale/Guideline implementation - Commercial adjustments on sales floor based off relevant data to drive profitability and positive customer experience - Backstage excellence and accurate stock reporting - Policy implementation and support network for other managers needing coaching and guidance- Running Business Involvement Group elections

Tonbridge, United Kingdom

- Nightshift Manager- Key tasks included: Fill and store standards, colleague productivity, legal compliance, waste management, stock loss probing- General HR duties such as absence management, holidays, rostering- Layout and promotional implementation- Coaching and guidance of store colleagues to exceed expected standards within the branch- Proactive handovers and management with day team to ensure customer journey and availability were at expected levels

Tonbridge, United Kingdom

Department/Deputy Manager role as part of a new branch opening in Tonbridge in late 2017- Recruitment and training of team from 0 to a full operational branch within a set timeline- Implementation of all equipment and fully merchandising store in time for store launch- Shop floor and warehouse management - Safe and Legal Compliance -Put forth a successful change in operating hours to the RM, having a direct commercial input

Tonbridge, United Kingdom

- Leading operations in the absence of Store Manager - Running of one of the highest taking Smaller format stores in the region on a daily basis - Safe & Legal compliance (PLH Holder) - Targeting of Sales, Waste, Shrinkage and overall Store Accountable Profit - Team Building and Engagement - Colleague coaching and Attendance Management - Cash Office and Rotas- Customer Service and Complaint Resolution

Tunbridge Wells

- Helped establish an effective opening of a new John Lewis at Home branch in Tunbridge Wells- Designated Head Cashier - Training of Partners on Till Operations and Processes- Customer service on Audio/TV, Small and Large Electricals and Cookshop- Leading of Stock Room Organisation and Product Ordering for Small Electrical Department - Interaction with third party manufacturers: ordering new units, requesting parts and repairs- PC and Camera specialist

Bachelor'S Degree, Geography (Bsc), 2.1 (Upper Second Class Honours)

Activities and Societies: - Geography Society - KCL Think Tank - Dissertation: Evaluating the impact of tornadoes on rural and urban.

High School, Geography, Philosophy And Ethics, Politics, A*, A, A

Activities and Societies: Rugby team captain , Hockey team captain , Cricket team captain