Matt Roberts Email & Phone Number

Carmel, In

ADVISAWe believe if you grow a leader, you grow an organization. At ADVISA you’ll find the tools, training and advice to help you do just that. We teach and inspire leaders to engage their people through the meaningful use of assessments, customized learning experiences and strategic consulting.We believe people can make or break an organization, and leaders determine which it will be. That's why our team partners with leaders from companies of all sizes to help them:+ Hire the right talent+ Engage their people + Develop future leaders+ Grow their business And we leverage the following tools in our work:+ Predictive Index Behavioral Assessment™+ EQ-i 2.0 Emotional Intelligence Assessment+ Selling Skills Assessment Tool™+ 360 Assessments + Predictive Index Learning Indicator™ Cognitive AssessmentADVISA | Where leadership lives and people thrive. www.advisausa.com Certified partner of The Predictive Index®www.predictiveindex.com

Carmel, In

Reported directly to North America team leader, responsible for Enterprise customer satisfaction, issue resolution, and work order requests across Avaya and Nortel voice and messaging technology platforms. Managed services provider of telephony and voicemail, providing direct support of Enterprise clients, including Bank of Montreal, Pfizer, Computer Science Corp, Johnson Controls, Centennial College.Managed calls through Avaya CMS call center, delivering request and issue resolution through work tickets generated from Matrix, Remedy, and Siebel ticketing systems, as well as group email inbox queues, meeting SLA 99.6% of the time.

Carmel, In

Team Leader for on-site Avaya voicemail help desk service team at Eli Lilly and Company. Responsible for direct customer support and technical liaison with Avaya engineering. Managed help desk with monthly volume averaging 1,050 cases, resulting in customer sat rating of 99%.Consistently rated 5 out of 5 from Lilly Corporate Communications for monthly custom Broadcast Message delivery of voicemail to all Lilly employees worldwide from CEO.Led successful implementation of new voicemail systems to network worldwide, allowing voicemail delivery possible through network, thus saving money on long distance and International calling charges.Helped implement IS3e (Intelligent Solutions Support System) to improve accuracy of work order requests worked by all team members.

Team Leader for on-site Lucent (Avaya) global videoconference team at Eli Lilly and Company. Responsible for all day-to-day operations and customer satisfaction for users of the Lilly Global Videoconference Network. Managed entire lifecycle of customers’ videoconference experience from scheduling through event completion, delivering highly rated real-time service. Educated users, ensuring successful videoconference experiences across more than 20 U.S. and 50 global locations. Directed all install, maintenance, upgrade and repair of onsite videoconference equipment.

As, Broadcast Production Technology

Eet, Electronic Engineering Technology