Matt Scocca Email & Phone Number

Waltham, Massachusetts, United States

Waltham, Massachusetts, United States

• Manage a team of 6-8 Inside Sales Reps.
• Inspect, review, and analyze key metrics that drive your business and provide insight and guidance to senior leadership.
• Provide innovative ways to help increase and improve individual and team performance.
• Provide ongoing coaching and development for members of my team.
• Be accountable and hold my team accountable to hitting daily, weekly and monthly targets.

Waltham, Massachusetts, United States

• High volume of outbound calls converting warm leads into paying customers.
• Inspire Small Business Owners all over the country to grow their business with our every growing suite of Email Marketing Solutions.
• Conduct needs analysis to determine how to best help prospects based on their needs and marketing challenges.
• Close business with new customers on a daily basis.

Burlington, Massachusetts, United States

• Selling Auto, Home, Life and other insurance and annuity products to individuals within my assigned territory using consultative sales techniques.
• Identifying prospective customers using established lead methodologies for new business.
• Counseling and advising prospects and policyholders on matters of insurance coverage that is tailored to their specific situational need.
• Developing and maintaining business relationships.
• Making presentations to decision-makers of corporations to establish or maintain an Affinity relationship.
• Exceeding sales goals for volume of quality new business quoted and written within company guidelines.

Boston, Massachusetts

• Meet monthly, quarterly, and yearly sales goals for my territory. Annual goals ranged from 1,800 to 2,000 passengers accounting for $3.6 to $4 million in net profit for the company.
• Built strong relationships with key group accounts across my territory.
• Built and managed a sales pipeline of new and renewal business in my territory.
• Prospected for new business and closed new group accounts to grow sales in my territory.
• Attended conferences/meetings and presented on company products.
• Developed action plans to drive sales in my territory and report results to management.

Boston, Massachusetts

• Drove sales by meeting/exceeding monthly conversion goals (bookings/calls handled). Conversion goals ranged from 65% during low season months to in excess of 80% in peak season months.
• Up-sold customers through optional company travel insurance plans and pre and post trip extensions.
• On-boarded sales department new hires and helped them to develop the basic sales skills needed to succeed.

Boston, Massachusetts

• Was responsible for call center forecasting, staffing and scheduling to ensure company service levels were met.
• Reported out on call center service level results and various agent productivity metrics to management. Also responsible for identifying areas of opportunity to improve service levels and making recommendations to.
• Monitored the balance of inbound and outbound work across all lines of business and implement escalation procedures when necessary to ensure company service levels were met.

Boston, Massachusetts

• Provided excellent customer service to all travelers. Daily responsibilities included collecting payments, cancelling reservations, changing reservations, collecting missing customer information, and adding or removing.
• Assisted company travelers with personalizing their air itineraries. Examples include itinerary stopovers, breakaways, carrier changes, routing changes and airline upgrades.
• Up-sold company travelers on available premium economy or business class airline upgrades.