Matt Singerman Email & Phone Number

Arlington, Va, Us

Washington, Dc, Us

Washington Dc-Baltimore Area

Built a new infrastructure sub-team to unify multiple different infrastructure and tooling systems from acquisitions, reducing cognitive overhead for managed systems.Unified CI/CD tooling, observability, caching, networking, and other infrastructure layers, onboarding infrastructure into unified Datadog, Grafana, and Prometheus systems, as well as establishing standards for observability platform implementations across legacy organizations using unified tooling, processes and procedures.Lead coordination efforts between different teams and engineering groups. Run regular syncs with engineering and product managers as well as application architects to reduce siloing.Managed billing and contracts for major third party vendors such as Amazon and Datadog, including scoping needs, negotiating contracts, and getting signoff from legal and executives. Implement embedded engineers program, reduce development time and improve software governance. Mentored engineers and junior managers, with a focus on improving hard and soft skills and improving retention.

Washington D.C. Metro Area

Created quarterly engineering roadmaps for Site Reliability team based on organizational priorities, including creating topic epics and breaking them down into individual tickets.Ran sprints on biweekly cadence with a focus on meeting roadmap goals and reducing technical debt. Created and implemented on-call procedures for Site Reliability team, then help implement them across the rest of the engineering organization. Created and ran meetings with other engineering managers to stay informed of their ongoing work and build strong working relationships, which greatly improved our insight of other teams' needs which were not captured in top-down planning. Ran quarterly performance conversations and regular 1:1s to help engineers stay on track for both their own goals as well as the work needed on the team.Managed migration from EC2 instances to Kubernetes.

Washington D.C. Metro Area

Built out networking infrastructure for migrations from private data center to public cloud provider.Automated provisioning to significantly speed up deployment time for new and expanded infrastructure.Provided mentoring to junior engineers.Provided advanced troubleshooting for other engineering teams teams, with a focus on network performance.

Washington, Dc

Designed and implemented office and data center networks, from network edge down to the LAN.Virtualize networking infrastructureBuilt a cross-country virtual network for data center migration, enabling zero-downtime migrations of critical applications.Implemented AWS Direct Connect (DX), significantly reducing latency between private data centers and public cloud services.Built out fully customized DDoS mitigation service to eliminate UDP-based attacks.

Washington D.C. Metro Area

Implemented and troubleshoot an extensive set of networking technologies, including DHCP, DNS, NTP, QoS and others.Installed, configure and manage network switches, routers, firewalls and load balancers from vendors such as Cisco Systems, Juniper Networks, Citrix and others.Troubleshooting network- and server-level errors for end users and technical support staff.Implemented a new RSA-based multifactor authentication system for university-wide user pool.

Silver Spring, Md

Managed mixed network of Windows and Mac users and servers.Ensured network connectivity and optimize network layout.Installed and configured hardware firewalls and VPNs, as well as configure user systems to work with them.Installed and configured new servers, ranging from general use file servers to mail servers.Implemented server monitoring suites (Cacti, Big Brother).Installed and configured bonded T1 lines.Designed and implemented new backup system with multiple levels of redundancy.

Washington, Dc

Provided all technical support for Maternal and Child Health Group using Macintosh and Windows XP applications, including Adobe Creative Suite 2 and Dreamweaver, as well as typical user applications. Administered multiple servers running WebSTAR V, Apache 1.3 on FreeBSD and on Mac OS X, and FileMaker Database Server on Mac OS X.Manageed IMAP mail accounts via Mac OS X’s Cyrus mail agent with regularly updated spam and virus filtering.Maintained a dedicated mailing list server running FreeBSD and Mailman.Maintained multiple services through Open Directory-managed system, including print, file, and VPN services.Regularly used Server Admin, Workgroup Manager, and other server tools.Ran backups via BRU Backup Server to a USB stage disk as well as offsite tape backups.

Pittsburgh, Pa

Provided all technical support for an office of 15-20 users.Monitored and maintained two Debian Linux servers, one of which contains research database information spanning 15 years, the other of which controls DNS, Apache, Cyrus IMAP, print spooling, NFS services, and other services.Wrote shell and Perl scripts to aid in the automation of administrative activities as well as for staff usage in data analysis.Maintained on- and off-site tape backups daily.

Pittsburgh, Pa

Constantly monitored and analyzed input on alumni involvement. Input quantitative data concerning alumni activity including entering data into Excel and Access files, as well as ADVANCE database entities. Coordinated event evaluations, alumni survey data and membership tracking information into comprehensive reports. Provided preliminary research on alumni demographics for target marketing purposes.

Pittsburgh, Pa

Answered customer support inquiries and requests.Regularly monitored server stability and performance. Set up and provided full support for user mailing lists.Monitored hardware and performed emergency upgrades as necessary.Located and resolved issues with Apache web server software, BIND DNS data, qmail and sendmail, and a host of other common Internet server applications.