Matt Smith Email & Phone Number

Watford, England, United Kingdom

Worked with a diverse client base of Food and Drink manufacturers in a fast moving market, managing the commercial relationship

Office And Field Based

Responsible for managing a distinct group of key accounts, consisting of 7 key accounts worth €10.5m in revenue, including two of the top five revenue clients of Movianto such as the Department of Health.Ensuring that both parties fulfil or exceed their contractual obligations in the provision of warehousing and delivery on behalf of pharmaceutical and healthcare companies, and optimising increased commercial opportunities.Customer relationship management, liaising regularly with existing clients, selling additional services and working with clients to find ways of increasing business opportunities and get their products into new markets.Dealing with escalations from the Customer Services staff, working with Operational, IT and Finance colleagues to resolve logistical or delivery problems, and to identify underlying issues and improve efficiency.Meeting and working effectively with the company’s UK office and European office counterparts.Working with the Business Development team, preparing tenders and providing input to the tender process.Following up referrals for potential clients to acquire new business.Achievements:Working with a key client at a National and Regional Head Office level to increase performance, and identify and deliver added value services and also increasing revenue on top of the basic logistic operations provided, saving that client multi $M over 3 years.Being responsible for the introduction of new Childhood Vaccines into the current Department of Health portfolio.Overseeing a successful pilot distribution scheme which resulted incorporation of Health Protection Agency consignments into the Department of Health Contract.Working with the Department of Health to manage unexpected surges in demand for products on a national basis whilst at the same time delivering service as normal to the rest of the customer base.Developing a key client to extend their business partnership with Movianto

Responsibility: To manage and increase the range of services used by existing key clients with a resultant significant contribution to the annual sales target of Movianto UK.Achievements: During this period I built up two accounts from solely using transport to also using Movianto for warehousing. The increase in revenue was £250,000 and £80,000 per annum.

Responsibility: To provide account management to key clients, maintain profitability of accounts through a high level of customer service, regular rate reviews and converting commercial opportunities to expand services providedTo also build up a network of contacts within delivery points, including pharmaceutical wholesalers and grocery customers at a head office and regional distribution centre level. Achievements:Winning the tender to consolidate all distribution through Movianto for a major manufacturer, increasing revenue by 50% to £900,000 per annum.Extending the service offering to a major client by taking on their chill distribution, which contributed another £250,000 per annum in revenue.I created a new contact network within the grocery market place, enabling growth of our customer base through greater understanding of mutual requirements. This was a key factor in our winning of new business for a blue chip client, as we had demonstrated that we understood their customer’s needs and could meet their requirements.Working with Boots I helped increase overall On Time & In Full Performance for all Movianto customers above the average for all Boots suppliersIn this role I was responsible for implementing the start up of new client services. I project managed the implementation of a new service for a vaccines manufacturer, which is now running at 99.60% On Time In Full Delivery Performance.

Through this role I maintained profitability of accounts through a high level of customer service, through regular rate reviews and converting commercial opportunities to expand our services. These include:Winning the tender to consolidate all distribution through Movianto for a major manufacturer, increasing revenue by 50% to £900,000 pa.Extending the service offering to a major client by taking on their chill distribution, which contributed another £250,000 in revenueFollowing my appointment I created a new contact network within the grocery market place, enabling growth of our customer base through greater understanding of mutual requirements. This was a key factor in our winning of new business for a blue chip client, as we had demonstrated that we understood their customer's needs and could meet their requirements.My original role was to work with all of our clients customers. As this expanded I concentrated on pharmaceutical wholesalers. I have worked with my contacts to successfully:Improve delivery performancePlan seasonal deliveriesReduce outstanding debt.Working with Boots I helped increase overall On Time & In Full Performance for all Movianto customers above the average for all Boots suppliersIn this role I was responsible for implementing the start up of new client services. I project managed the implementation of a new service for a vaccines manufacturer, which is now running at 99.60% On Time In Full Delivery Performance.As a senior member of the commercial team I have been involved in cross departmental change management projects and the recruitment process.

itPromoting, developing and selling vehicle tracking packages to fleet operators

West Ham United Fc

I worked as part of a highly successful team, achieving each goal given to it. As part of this team I set up a client base of over 200 pharmacies, and increased sales by 20% with these customers. I also managed a 100+ pharmacy group, doubling their sales over 8 months In addition to these, I designed and ran internal training and team building events.

Through my successful development of this role demand was created for additional team members. I led this team, and ensured that all KPI’s that were set it were met.Through my development of the team I was able to reduce outstanding debt through unpaid invoices, saving the company £130,000.I improved the product launch process for the release into the marketplace of multi million pound products. This was achieved by working with internal suppliers and pharmaceutical wholesalers, and representing the department in cross departmental process improvement groups.

Through my successful development of this role demand was created for additional team members. I led this team, and ensured that all KPI's that were set it were met.Through my development of the team I was able to reduce outstanding debt through unpaid invoices, saving the company £130,000.I improved the product launch process for the release into the marketplace of multi million pound products. This was achieved by working with internal suppliers and pharmaceutical wholesalers, and representing the department in cross departmental process improvement groups.

My customers represented 82.5% of the revenue for SmithKline Beecham Pharmaceutical UK. My role covered their ordering, deliveries, and invoice queries, working at all levels from Goods In to Managing Director.I facilitated a cross departmental process improvement team which changed how internal data was used, and managed a team of direct reports.

Starting as a Mail Room Assistant, I was promoted to Mail Room Manager, then Research Assistant, and finally to Assistant Advertising ManagerTrainingWe have regular in-house training on topics such as facilitating process improvement, selling, and the psychology of the sales process.