Security Operations Center analyst focusing on securing email and communications.

Continual Process Improvement of policies and procedures for the Service Desk team, involvement in Change Management and Operational Readiness, work with wider IT Infrastructure teams for expansion of knowledge base and awareness of new technologies and applications. HDI Certified Service Desk Support and Technical Support Professional.

24 x 7 Call center for remote support for 30,000+ Caregivers, helped create and expand knowledge base documentation, create coursework and train new employees for enterprise systems based troubleshooting, demonstrate proficiency in second level resolution. HDI Certified Technical Support Professional.

Remote support for small businesses, installation and upkeep of hardware, physical networking / installation of data lines and terminating keystones.

Supervision of student employees tasked at maintaining lab printing infrastructure, upkeep of consumables and billing administration. Setup and maintenance of printers, pay-for-print service using Pharos, printer builds, assigning print queues and troubleshooting devices. Purchasing and delivery of paper stock for all leased devices on campus.