Matt White Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Clearwater, Florida, United States

Developed Data Analytics with Tableau on key KPIs for additional departments and regions to include Sales, Integration Services, Material Management, Marketing and European counterparts to provide business insights with data visualizations to improve on overall internal and external customer experience.Led a team of engineers to develop robust processes.

Tampa/St. Petersburg, Florida Area

Developed a Quality Management System from scratch for the Customer Care function to define processes as well as drive resolution time reduction for customer related inquiries by developing and measuring SLAs.Within a year, drove an reduction of aged inquiries by 50% as well as an increasing the amount of inquiries that met developed SLAs by 40%.Developed.

Tampa/St. Petersburg, Florida Area

Developed plan to empower newly acquired auditing team to identify and improve processes.Supervised the onboarding of new logistics support tool by handling feedback and implementing solutions based on recommendations of the logistics support team and sales associates that use the tool. The tool was created with Sharepoint Designer and Infopath.

Tampa/St. Petersburg, Florida Area

Developed Analytics to be able to review quality objectives at any time through Tableau tools to provide insight on specific areas of the process that need improvement that include auditing, ship errors along with other management tools to improve quality, productivity and turnover rate. Became ISO 9001:2015 and facilitated Internal Audits to help logistic.

Tampa/St. Petersburg, Florida Area

Appointed to be a part of a new continuous improvement team based on extensive support of the consulting group, PwC, who were hired to improve productivity and customer satisfaction.Analyzed and implemented process changes needed in order to improve the amount of Shrinkage in 6 logistics centers and projecting to save $900,000 Year over Year.Developed an.

Led a team to efficiently transport excessive product to and from an offsite storage facility to be able to satisfy customers’ needs in a timely manner.Projected labor for additional 3PL businesses that would coexist within the distribution centers as well as the capital needed to effectively service the customer and the space needed to accommodate the.