Matt White Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Clearwater, Florida, United States

Developed Data Analytics with Tableau on key KPIs for additional departments and regions to include Sales, Integration Services, Material Management, Marketing and European counterparts to provide business insights with data visualizations to improve on overall internal and external customer experience.Led a team of engineers to develop robust processes for interdepartmental groups to ensure quality and expected experience for interested parties.Onboarded cross functional departments to using an online repository for process documentation and employee training to streamline onboarding processes and develop standard operating procedures for employee functions.

Tampa/St. Petersburg, Florida Area

Developed a Quality Management System from scratch for the Customer Care function to define processes as well as drive resolution time reduction for customer related inquiries by developing and measuring SLAs.Within a year, drove an reduction of aged inquiries by 50% as well as an increasing the amount of inquiries that met developed SLAs by 40%.Developed improvement cycles for Vendor Compliance with suppliers to enhance throughput of non conforming products that flow through warehouses by developing analytics and constant vendor management.Overall management of Quality Errors and heightened awareness based on developed analytics contributed to $1.1 million worth of avoided rework cost over two years.Developed Analytics with Tableau on key KPIs to provide visibility of the effect of errors to the internal and external customers for departments that include Supply Chain, Transportation and Reverse Logistics in anticipation for the development of an Integrated Quality Management System.

Tampa/St. Petersburg, Florida Area

Developed plan to empower newly acquired auditing team to identify and improve processes.Supervised the onboarding of new logistics support tool by handling feedback and implementing solutions based on recommendations of the logistics support team and sales associates that use the tool. The tool was created with Sharepoint Designer and Infopath Designer.Championed the onboarding of a new auditing through the testing cycle as well as training of the tool that increased the amount of audited work by 30 % within 3 months of being onboarded. This increase resulted in a cost avoidance of an additional $80k annually due to catching errors before leaving the building.

Tampa/St. Petersburg, Florida Area

Developed Analytics to be able to review quality objectives at any time through Tableau tools to provide insight on specific areas of the process that need improvement that include auditing, ship errors along with other management tools to improve quality, productivity and turnover rate. Became ISO 9001:2015 and facilitated Internal Audits to help logistic centers keep certificationDeveloped a Logistic Support Escalation tool to track issues from sales pertaining to orders including rerouting of product, order cancellation, proof of delivery request etc as well as enforce information upfront to improve fluidity of processing requests. Tool was developed with Sharepoint Designer and Infopath Designer.Helped onboard new corrugate for our Logistics Centers that improved shipping supplies costs by 11% resulting in a $300k reduction network wide.

Tampa/St. Petersburg, Florida Area

Appointed to be a part of a new continuous improvement team based on extensive support of the consulting group, PwC, who were hired to improve productivity and customer satisfaction.Analyzed and implemented process changes needed in order to improve the amount of Shrinkage in 6 logistics centers and projecting to save $900,000 Year over Year.Developed an incentive plan to improve employee productivity based on reducing labor needed against budgeted plan. Designed and implemented a 200,000 Sq Ft facility to alleviate capacity constraints in the network by analyzing what type of product was causing the most congestion in the network.

Led a team to efficiently transport excessive product to and from an offsite storage facility to be able to satisfy customers’ needs in a timely manner.Projected labor for additional 3PL businesses that would coexist within the distribution centers as well as the capital needed to effectively service the customer and the space needed to accommodate the customer effectively.Created and maintained a labor productivity model to give management visibility on how well they are managing their labor based on the amount of volume they are seeing on a daily basis.Using DMAIC, lead an initiative that reduce the amount of in house damages tby $1 million dollars year over year.Created and Maintained labor standards to hold associates to in order to increase awareness and productivity by visibility and continued tracking.Analyzed product velocity trends in order to slot highest velocity items in most productive locations in order reduce labor needed to fulfill orders for the customerThought of by teammates and peers as an effective team member with good work ethic and a positive attitude.