Matt Workman Email & Phone Number

Westerville, Oh, Us

Gahanna, Oh, Us

- Achieved Top 10 Columbus Business First Fast 50 recognition three consecutive years, ranking 1st in 2024.- Helped lead the company to a 600% revenue growth rate from 2021 to 2023.- Directed and held accountability for Sales and Marketing teams across Doyle HCM and Doyle Accounting Services.- Established and monitored sales goals and KPIs to drive business growth and team performance.- Designed and managed the entire sales operation from prospecting to deal closure, utilizing CRM platforms including HubSpot and Salesforce.- Managed and led relationships with 3rd party channel partners and vendors.

Gahanna, Oh, Us

- Led and managed the Implementation Team, ensuring successful client onboarding and seamless transitions.- Designed and executed the New Client Onboarding process, improving operational efficiency and client satisfaction.- Directed a marketing campaign for the ERTC Program, turning an $80K investment into $4M in revenue.- Oversaw and delivered special projects to increase company value and drive revenue growth.- Achieved a 98% client retention rate during tenure by focusing on exceptional client service and process optimization.- Managed and led relationships with 3rd party channel partners and vendors.

Columbus, Ohio, Us

- Contacted potential clients to build rapport, nurture relationships, and schedule meetings.- Collaborated closely with the marketing team on lead development initiatives to drive client acquisition.- Represented the company at national and local education technology conferences to showcase products and build industry connections.- Researched organizations to identify new prospects and partnership opportunities.- Created customized quotes and proposals for prospective clients to support the sales process.- Managed CRM and lead generation tools, including Freshsales, Convert Kit, and Drift, ensuring data accuracy and optimizing outreach efforts.- Delivered product demonstrations both in person and through online meetings, tailoring presentations to client needs.

- Provided training and technical support to the sales team, enhancing their product knowledge and sales effectiveness.- Acted as the Voice of the Customer, translating client needs and feedback into actionable insights for internal product teams.- Delivered hands-on technical support, advice, and mentoring to personnel at all levels.- Created and delivered presentations and product demos to prospective clients and investors, showcasing product capabilities.- Conducted product training for new and existing clients via online conferences and on-site sessions.- Performed extensive market research on education technology software to identify trends and inform product development.- Represented the company at education conferences, managing the booth and engaging with potential clients and partners.

- Created and maintained online support articles for all products to improve user experience and self-service support.- Conducted QA testing, tracked software issues, submitted tickets, and tested new product releases for quality assurance.- Facilitated effective communication between the in-house software team, clients, and stakeholders, ensuring seamless project execution and issue resolution.- Delivered onsite training to educational users, maximizing product adoption and user proficiency.- Trained and mentored incoming first-level support personnel to ensure consistent and high-quality customer service.

Bachelor Of Arts In Sport Management, Sport Management

Education record