Matt Wright Email & Phone Number

Little Chalfont, England, United Kingdom

CV Screen offers both contract and permanent recruitment solutions. All of our candidates are interviewed and fully briefed about any role we are presenting them. We are able to introduce you to the hardest-to-find candidates no matter how remote your location, recruiting for IT, Marketing and Finance positions throughout the UK.

Watford, England, United Kingdom

• Operations Support works as a conduit between Customer Care and the wider business for issue and incident management. The team aims to keep operations across all sites in the know with the latest updates on any issues.
• Responsible for managing on-shift issues, ensuring any issues impacting operations, our advisors and customers were identified and rectified as soon as possible. The issue may be cascaded from other parts of the.
• Ensuring the relevant teams are connecting and working towards resolving the issue at hand and communicating out to the Operations with any progress.
• Working closely with the Technology, Logistics, Marketing, Buying & Merchandising and Delivery Solution Teams to ensure that systems are up and working, orders go out correctly and are delivered on time. Working to.
• Escalating and co-ordinating technology impacting incidents and working with operational stakeholders to roll out mitigating continuity opportunities to ensure that customer impact is minimal

Leavesden

Using the fraud prevention tool Accertify, I would manipulate data to accurately identify transactions deemed to be fraud. This was done through the analysis of key rules, current trends, communication and the maintenance of accurate data. My ability to interpret my findings accurately meant our genuine customers had a frictionless journey through.

Leavesden

This involved talking to customers via live chat, email, phone or social media to resolve any issues they had with their orders whilst maintaining excellent customer service. I also regularly volunteered to help out other teams, this included tasks for the operations support and a team which dealt with refunding or replacing customers' orders.The main.

Chesham, England, United Kingdom

My time at The Window Film Co. mainly focused on assisting my team leader in the every day jobs we would attend. This involved spraying the film up ready for installation as well as learning how to fit window film, graphics and digital wallpaper. Making sure the glass was spotless was paramount before applying film so it was my duty to make sure this was.

This role required a very high level of customer service and selling techniques to hit the targets required. The main responsibilities included: Helping customers with finding the right product for them, answering any questions or queries they have and ensuring I meet their expectations and go beyond what they are looking for. Ensuring I provided the best.