Matt Wright Email & Phone Number

Little Chalfont, England, United Kingdom

CV Screen offers both contract and permanent recruitment solutions. All of our candidates are interviewed and fully briefed about any role we are presenting them. We are able to introduce you to the hardest-to-find candidates no matter how remote your location, recruiting for IT, Marketing and Finance positions throughout the UK.

Watford, England, United Kingdom

Operations Support works as a conduit between Customer Care and the wider business for issue and incident management. The team aims to keep operations across all sites in the know with the latest updates on any issues or incidents which may be impacting our advisors or customers.The main responsibilities of the role includes:• Responsible for managing on-shift issues, ensuring any issues impacting operations, our advisors and customers were identified and rectified as soon as possible. The issue may be cascaded from other parts of the business, escalated from Operations, or identified through data.• Ensuring the relevant teams are connecting and working towards resolving the issue at hand and communicating out to the Operations with any progress.• Working closely with the Technology, Logistics, Marketing, Buying & Merchandising and Delivery Solution Teams to ensure that systems are up and working, orders go out correctly and are delivered on time. Working to identify if something has gone wrong and supporting any issue to resolution.• Escalating and co-ordinating technology impacting incidents and working with operational stakeholders to roll out mitigating continuity opportunities to ensure that customer impact is minimal

Leavesden

Using the fraud prevention tool Accertify, I would manipulate data to accurately identify transactions deemed to be fraud. This was done through the analysis of key rules, current trends, communication and the maintenance of accurate data. My ability to interpret my findings accurately meant our genuine customers had a frictionless journey through fraud.The main responsibilities include:Ensuring orders were reviewed as accurately and efficiently as possible to counteract risk without affecting the genuine customer shopping experience. Identifying common trends through analysis of orders held in manual review. Demonstrating a clear understanding of CNP fraud risks across the global business perspective. To ensure customers queries were answered with the aim of a first time resolution. To achieve KPI’s whilst maintaining excellent quality. In the absence of a team lead, real time co-ordination of teams tasks and activities were given to us to prioritise and allocate the work volumes. Using the fraud prevention tool Accertify to a high standard to be able to carry out my role successfully. Using the fraud detection tool Ethoca to stop any potential fraud.

Leavesden

This involved talking to customers via live chat, email, phone or social media to resolve any issues they had with their orders whilst maintaining excellent customer service. I also regularly volunteered to help out other teams, this included tasks for the operations support and a team which dealt with refunding or replacing customers' orders.The main responsibilities included: Providing excellent customer service at all times to provide a frictionless journey for the customer. Contacting delivery couriers to get the latest information on a customer's order if this hadn't been delivered successfully. To ensure customers queries are answered with the aim of a first-time resolution. To achieve KPI’s whilst maintaining excellent quality. To handle customer queries across different platforms including social media, email and live chat. Work with colleagues across customer care to identify and highlight trends in any customer queries.

Chesham, England, United Kingdom

My time at The Window Film Co. mainly focused on assisting my team leader in the every day jobs we would attend. This involved spraying the film up ready for installation as well as learning how to fit window film, graphics and digital wallpaper. Making sure the glass was spotless was paramount before applying film so it was my duty to make sure this was done to the correct high standards, as well as learning how to carry out the tasks listed above.

This role required a very high level of customer service and selling techniques to hit the targets required. The main responsibilities included: Helping customers with finding the right product for them, answering any questions or queries they have and ensuring I meet their expectations and go beyond what they are looking for. Ensuring I provided the best customer service. Taking the customer through a wide range of products and services until they have what’s right for them Store was always left under my supervision whilst the manager was absent. Helped out with all back office duty’s including putting away all delivery items, stock checks, banking and many other things. I always ensure I am providing the best service in all stores that I have worked in and making sure I was one of the top sales consultants. Consistently up there with the top sales consultants in the region. I have won awards for customer service, surpassing sales targets and general hard work.