Matthew Salgado Email & Phone Number

•Facilitated regular project status meetings with stakeholders, including senior leadership and cross-functional teams, to provide project updates and identify potential roadblocks.•Created and published two MFA setup Standard Operating Procedures (SOP) in the organization's knowledge base within Salesforce, improving the efficiency of onboarding new users and reducing the need for additional support.•Developed and implemented mitigation strategies for potential risks, proactively identifying and addressing any issues that may arise during project execution, ensuring timely delivery of projects and meeting established goals.•Demonstrated proficiency with PC office tools (MS Word, PowerPoint, Project, Excel, etc.), creating professional project plans and reports, and presenting information effectively to customers, associates, and management.•Led the implementation of a new user role in the Customer Admin project, allowing users the ability to create their own accounts, streamlining the onboarding process and improving overall customer experience.•Proactively develops and executes customer call schedule to develop an understanding of the customer implications and establish objectives.•Supports the execution and tracking of projects to ensure milestones are met and issues are addressed which includes proactively identifying any potential risk(s) and developing and implementing mitigation strategies.• Maintained accurate and up-to-date records of all interactions and training sessions using the Salesforce Service Console.• Developed and maintained training materials, including training manuals, videos, and other resources, to help users learn how to use the platform effectively.•Collaborated with cross-functional teams to ensure the success of the training program and the platform as a whole.

• Responded to an average of 30+ support requests daily, resolving 85% of issues on the first call.• Demonstrated strong technical knowledge in troubleshooting and resolving issues related to hardware, software, and network connectivity.• Provides support for customers calls and emails to resolve customer issues with ABC hardware, applications, connectivity and standard customer service related issues that arise from the customer's use of these ABC applications.• Maintains a deep understanding of ABC system solutions and leverage the most relevant features/functionality when speaking with customers about their specific business issues. • Involved in the testing of all ABC system interfaces, training end users, diagnosing system problems, establishing workflows, confirming program objectives, entering commands, and writing operating instructions.• Experience with supporting video conferencing, online meetings, screen share, and webinar platforms like Microsoft Teams, WebEx, and LogMeIn.• Microsoft 365 including Word, Excel, PowerPoint, Access, Outlook, as well as Windows 10, Citrix, VPN and Salesforce. • Manages and completes project ticket assignments in the set-up and transition of new accounts or initiatives relative to ABC systems.• Assist in developing and refining User Support Standard Operating Procedures

Phoenixville, Pa

• Operated and maintained a variety of military vehicles, including trucks, trailers, and other equipment, ensuring that all vehicles were in proper working condition.• Secret Clearance.• Operate M1083 A1P2 5-ton, Oshkosh M1074A1 Palletized Load System• Maintain body physical fitness standards for emergency readiness. • Conducted routine vehicle maintenance and repairs, performing tasks such as changing oil and filters, checking fluid levels, and replacing damaged parts as needed. • Planned and executed convoys and transportation missions, coordinating with other members of the unit and ensuring that all vehicles were properly loaded and secured.• Perform Tie down Procedures & Perform Load/Unload Operations with Truck Palletized Load System (PLS) in Automatic Mode• Maintained accurate and up-to-date records of vehicle maintenance, repairs, and mission logs, ensuring compliance with all relevant policies and procedures.• Collaborated with other members of the unit and other military branches to ensure that transportation needs were met and that all missions were completed successfully.

King Of Prussia, Pennsylvania, United States

• Coordinated daily deliveries in accordance with customer schedules,accommodate peak delivery times and alternate routing needs.• Operate 26' box truck with lift gate safely routes out of Philadelphia, New Jersey, Delaware, and Maryland.• Performed and recorded daily pre-trip inspections using company checklist and submitted detailed reports after trips and deliveries.• Adapt to constant changing environment.• Maintained accurate and up-to-date records of deliveries, including the type and quantity of materials delivered and the location and time of delivery.

• Conducted regular audits of inventory records and cycle counts to identify discrepancies and implemented corrective actions to improve accuracy.• Maintain and organize walk-in freezers and refrigerators according to a first in first out basis• Planned and facilitated inventory management meetings with kitchen staff discussing inventory counts, and stock levels.• Analyzed sales data and demand forecasts to identify trends and adjust inventory levels accordingly.• Coordinated with school staff and transportation department to ensure timely delivery of supplies and materials to 12 schools.• Collaborated with school staff to identify delivery needs and requirements, ensuring that supplies and materials were delivered to the correct location on time.• Possess current ServSafe certification, demonstrating expertise in food safety, sanitation, and handling practices.• Ensure compliance with food safety regulations, including HACCP, FDA, and local health department requirements.• Maintain accurate and up-to-date records of temperature logs, sanitization schedules, and other food safety documentation.• Maintained accurate records of deliveries and pickups, including tracking information, kitchen manager signatures, and proof of delivery.• Maintained and performed routine inspections on a box truck to ensure that it was in good working condition and met all safety standards.

• Consistently achieved top sales results, exceeding monthly sales goals and achieving 100% attainment. (See additional documents)• Built and maintained positive relationships with customers, providing exceptional service and identifying opportunities to upsell and cross-sell products and services.• Demonstrated expert knowledge of AT&T's products and services, including wireless plans, internet and TV services, and accessories.• Utilized consultative selling techniques to understand customer needs and recommend solutions that met their unique requirements.• Utilize consultative selling skills to identify key trends, build value, and uncover customer needsand leverage industry knowledge and applications to find and close sales opportunities.• Consistently communicating effectively with both technical and nontechnical users. Known forexcellent problem-solving skills and patience in dealing with frustrated users.• Proven success working in high-volume foot traffic. Demonstrated strengths in rapidly diagnosing,troubleshooting and resolving client issues regarding accounts and devices.• Conducted product demonstrations and provided hands-on training to customers, ensuring that they were comfortable and confident with their purchases.• Maintained accurate and up-to-date records of customer interactions, sales activities, and other relevant data using AT&T's customer relationship management (CRM) tools.• Collaborated with colleagues and supervisors to share best practices and develop strategies to improve sales performance.

• Led a team of asset protection associates, providing guidance, training, and coaching to ensure compliance with Best Buy's policies and procedures.• Developed and implemented strategies to prevent loss and reduce shrink, utilizing security cameras, alarm systems, and other tools and technologies.• Conducted investigations of theft, fraud, and other incidents, collaborating with law enforcement and other external partners as needed.• Maintained accurate and up-to-date records of incidents and investigations, ensuring that all relevant data was entered into Best Buy's incident reporting system.• Provided exceptional customer service, responding promptly to customer inquiries and complaints and ensuring that issues were resolved to the satisfaction of the customer.• Maintained compliance with all relevant laws and regulations, including those related to data privacy and security.• Conducted regular audits of inventory and cash handling procedures to identify potential risks and recommend improvements.• Developed and conducted training sessions for store associates on loss prevention, safety, and security best practices.• Collaborated with store leadership and other teams to ensure that asset protection goals were aligned with broader store and company objectives.• Continuously monitored and evaluated asset protection processes and procedures to identify opportunities for improvement and implement best practices to optimize efficiency and minimize risk.

• Inventory management of packaging systems and components• Cold chain management, GxP Compliance, TSA Certified.• Navigate WC operating systems including WorldStar and Opstar.• Safe handling of dry ice and shipment replenishment. • Forklift certification• Issuing airline airway bills for domestic and international non-rev shipments and return packaging assets.• Working with customers to ensure compliance with US and foreign customs regulations • Coordinate and deploy fleet of commercial drivers tasked with on-time international delivery of life-saving medication, pharmaceuticals, biologicals, and hazardous materials involved in research and medical industries.

United States

• Maintained confidentiality of mail records and client information. • Delivered prompt, accurate and excellent customer service. • Efficiently ran a NSS POS SYSTEM & sort all international and first class letters • Handle all political and registered letters and parcels holding value over $50,000. • Oversee collection keys, and gas cards. & key holder to 2+ Post Offices

United States

•Provide personalized service and exceptional expertise for customers. •Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions. •Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.

Newark, New Jersey

• Responsible for sorting international packages for delivery, operating heavy machinery, such as forklifts, trucks, and hydraulic conveyor belts.• Lifts, carries, pushes and pulls packages on a continuous and repetitive basis for approximate shifts of 3 to 6 hours.• Determines the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly. • Ability to use basic tools and equipment such as skate wheel rollers, dock carts, hand-held scanners, chutes and unloading devices.• Strong communication and interpersonal skills; ability to work well in a fast-paced team environment.• Ability to understand and follow instruction regarding work duties and safety methods.

Bachelor Of Science - Bs, Business Administration Information Technology Management

Relevant coursework - PM1001 - Project Management, FIN1001 Principles of Finance, COMM1010, Communication At Work

High School Diploma