Nitin Matta Email and Phone Number

I am a shared resource between two teams.One team i was responsible of providing Maintenance Support to the Business and managing the Tickets with the whole team in BMC Remedy.The other team i am responsible to develop and test a Java website in Struts2 Framework and promoting changes in Accurev .• Play a role of Application Management Analyst in the App Management Team ofITO Department at the Client place (FORD MOTOR COMPANY)• Responsible for Support… Show more I am a shared resource between two teams.One team i was responsible of providing Maintenance Support to the Business and managing the Tickets with the whole team in BMC Remedy.The other team i am responsible to develop and test a Java website in Struts2 Framework and promoting changes in Accurev .• Play a role of Application Management Analyst in the App Management Team ofITO Department at the Client place (FORD MOTOR COMPANY)• Responsible for Support, Maintenance, Fixing the issues, testing and release of new Apps to Production, Configuration of App in the Plants globally (Ford), Server monitoring using crons/scripts, Query Database for results/data required for Business.• Coordinate with Application Development Team/Vendors to implement new enhancements, Coordinate with Site Admins and Maintain/Renew all the passwords periodically • Monitor Ford's 'Request Center / Service Desk' tool forProblem tickets, Triage them Troubleshoot them• Maintain metrics and status reports of the applications.• To generate user access report for all the applications using MMS Report Manager Services.• To monitor license usage by users on daily and weekly basis for the frequently used applications as per Business request.• Recovering from system failure using safe mode and recovery console options.• Checking system logs for troubleshooting issues.• Adding, removing, or updating user account information, resetting passwords, etc.• Working on Incident, Change and Problem Management.• Root Cause & System Log Analysis and reporting. Show less

Have undergone through a project in Assembly arena shop with the topic "Manufacturing Process of Adjustable Lift Rod Assembly".