Matt Birt Email & Phone Number

London, United Kingdom

London, United Kingdom

• Implementation of MNP functionality globally:
• Analysing technical specifications from operators and regulators to define requirements and create development user stories
• Supporting agile development for new MNP implementations with development teams
• Liaising with regulators, network operators and service providers
• Defining and documenting MNP processes (including continual process improvement) for the UK, Germany, Spain, the Netherlands, Poland, the USA, Hong Kong and… Show more Implementation of MNP functionality globally:
• Defining and documenting MNP processes (including continual process improvement) for the UK, Germany, Spain, the Netherlands, Poland, the USA, Hong Kong and Australia

London, United Kingdom

• Monitoring and developing team members to ensure speed and professionalism of service and adherence to company and customer SLAs
• Controlling and monitoring work output across the team via setting and monitoring workflow to ensure all agreed targets are met
• Defining and agreeing KPIs & performance goals for all team members, and identifying training needs
• Delivering appropriate product/industry development training and regularly assessing progress in performance development… Show more
• Delivering appropriate product/industry development training and regularly assessing progress in performance development reviews
• Planning, deploying and managing all team member activities on a day-to-day basis

London, United Kingdom

• Resolving consumer and B2B customer issues of a technical nature, e.g. SIM card functionality or handset support, or with regards to billing by phone and email (supporting English, Spanish, Italian and French speaking.
• Processing Mobile Number Portability requests for UK and US numbers
• Performing fraud checks and processing chargebacks
• Executing invoice distribution manually on a bi-monthly basis

Chester, United Kingdom

• Global implementation of travel expense solution for 15,000 users
• Developing documentation, such as System Requirement Specification addenda, with respect to market requirements and travel policies
• Completing User Acceptance Testing to ensure configuration corresponded to markets’ needs
• Delivering training to end users and to IT analysts- approx. 100 over 5 month period
• Designing and developing new training materials specific to 4 different markets
• Establishing… Show more Global implementation of travel expense solution for 15,000 users

Chester, United Kingdom

• Utilising excellent analytical skills and trouble-shooting techniques, determining root causes of problems accurately, quickly, and consistently- Constantly above 70% First Call Resolution
• Developing reference materials e.g. language vocabulary lists for new staff and utilising tools effectively and independently
• Delivering multilingual training on various aspects of SAP to 200 new users over 3 month period
• Working efficiently alone and as a solid team player, communicating in… Show more
• Working efficiently alone and as a solid team player, communicating in both verbal and written communications with all levels of stakeholders
• Member of the Health and Safety Committee

Ba Hons, Italian & Spanish With French, Upper 2:1 (Distinction In Italian)

Activities and Societies: Member of the board for Modern Languages department Peer guiding Studying major in Italian and Spanish and Minor.

A-Levels, French, Spanish And Ict, A, A, C