Masterworks is a value-added real estate investor and developer with expertise in operationally intensive and complicated hotel and mixed-use projects. Masterworks has completed 20+ projects in high barrier to entry markets across the UK and UK and is vertically integrated with it's own hotel management company and proprietary brands. • Source, analyze and advise C-Suite on a variety of hotel/mixed-use real estate development, acquisition and investment opportunities with a focus on upper-upscale and luxury verticals in high barrier to entry markets• Work alongside the CFO on asset management related functions by providing financial analysis for major capital projects and debt/equity financing• Build partnerships with a diverse group of brokers, financiers, and development partners, such as land-use attorneys and general contractors, to source deals, develop joint ventures and find vendors for all phases of the hotel development and asset life-cycle • Oversee efforts to reposition multiple 200-key+ hotels in gateway markets impacted by changing traveler preferences and market economics, requiring influential leadership to shift decades of organizational strategy and mindset• Led all efforts for the company’s first third-party independent hotel management agreement and entry into the leisure resort market, simultaneously conducting due diligence, negotiating both a joint venture and management agreement, and executing operational takeover in under three weeks for a 156 key resort in one of the country’s preeminent year-round destinations with unique operational obstacles.

• Advised private equity firms, REITs, family offices and other capital partners on hospitality real estate acquisition and development opportunities• Utilized quantitative and qualitative data to create operating models and pro forma financial statements to assess transaction economics using metrics such as capitalization rate and IRR on over 50 assets representing $2B+ in value• Created project revenue and cost optimization opportunities through brand selection, market positioning, F&B program formulation, organizational/staffing design and pricing strategy for properties ranging from extended-stay to luxury

• Determined product-market fit for new enterprise productivity software with estimated $10B addressable market using agile project management approach, leading business development initiatives for four sprints• Developed and executed targeted sales and marketing programs for both direct-to-consumer sales and channel partnerships; used sales process automation and A/B testing to create over 4,000 distinct interactions• Built automated workflows and trouble ticketing system through HubSpot to increase efficiency and customer response metrics

• Led as project and operations leader for two unique and constantly evolving high volume Food, Beverage and Merchandise businesses with financial, guest and employee accountability • Grew what was a struggling, but high-profile loss leader to 300% year over year operating income growth and profitability by looking outside the box to implement a quantitative yet people oriented problem-solving approach• Spearheaded both strategy and implementation of a major business reinvention resulting in a 95% reduction in labor costs and 17% improvement in operating margin while increasing efficiency and revenue on a park-wide level• Built relationships as a leader and mentor to over 500 union employees with diverse backgrounds, goals and skill sets resulting in high levels of achievement in an operation with unique geographic challenges• Curated story and theme driven menu and product strategy that focused on emerging consumer trends while ensuring high productivity volume• Created and implemented unique marketing campaigns and revenue growth initiatives to increase sales and engagement across multiple demographics, including Annual Passholders, Leisure, and Group/Event Clients

• Exceeded sales targets by 20% on a $90m+ team through a consultative and relationship-driven account management approach to understand needs and achieve event objectives for hundreds of external and internal clients (including C-Suite)• Accomplished client goals through influential project leadership and cross-functional partnership across diverse areas including Finance, Marketing, Creative Entertainment and Operations in addition to contracted vendors• Strategized brand utilization opportunities such as Disney Institute consulting, uniquely themed menus and custom entertainment to drive incremental revenue and client satisfaction as key account manager • Analyzed quantitative and qualitative data to forecast revenue and utilization within 5% of actuals for 2,400+ hotel rooms and 200,000+ square feet of event space to ensure efficiency and financial goals were exceeded and contract terms were enforced• Provided event leadership support for large scale activations at the request of other segments of the Walt Disney Company including D23, The Walt Disney Studios Marketing team and The Walt Disney Studios Publicity team.

• Simultaneously supervised Cast Members, strategically allocated guest rooms and guided day-to-day front desk operations of the Disneyland Hotel while maintaining revenue management, efficiency, guest service and workload standards were surpassed • Developed Cast Members to deliver Disney’s renowned Guest Service by providing them with tools and the empowerment to solve any guest concern resulting in efficiency and extremely high levels of guest satisfaction and avoiding the need for escalation• Oversaw the safety, comfort and care of hundreds of highly influential VIP guests at all three hotels of the Disneyland Resort ensuring the highest possible levels of service were received to ensure crucial business relationships were maintained

• Oversaw management and planning for events ranging from 5 to 5,000 guests at the 3 hotels and 2 theme parks of the Disneyland Resort. • Worked with diverse clients on event set-up, food and beverage, room blocks, entertainment and other client requests. Created banquet event orders, event resumes and led guest site inspections, meal tastings and floor supervision• Quickly built relationships with key operating partners in a variety of areas such as Hotel Guest Services, Banquets, Special Event Operations and many others to ensure a flawless guest experience in more than 200,000 sq. ft. of meeting space and 2,400 guest rooms

• Employed a conversational and guest service-oriented approach for selling up to $40k in daily transactions of over 30 types of admission media such as tickets and annual passes to ensure guests received right-fit products while driving incremental sales revenue• Positively resolved guest concerns, administered contracts and provided in-depth information about the Disneyland Resort to ensure high levels of guest satisfaction while encouraging repeat theme park visitation across diverse guest demographic groups

• Developed the complete recruiting and staffing efforts for front-line retreat operations employees for the Annenberg Retreat at Sunnylands, lauded as a “Camp David of the West” having hosted eight presidents along with a variety of world leaders, royalty and those at the forefront of innovation and global change• Served as liaison and student leader for relations between Bentley Management, Cal Poly Pomona University and student employees• Led team in providing a seamless guest experience 24 hours a day under the direction of acclaimed hotelier Ali Kasikci. Responsible for management of all overnight operations including room service, PBX, housekeeping and guest services

• Worked in multiple food and beverage and club operation positions throughout New Mexico’s premier private club• Gained diverse floor experience in fine dining, banquet management, sourcing and procurement and beverage program management

• Led restaurant outreach and the successful outcome of multiple marketing and industry enrichment campaigns including the Grape and Gourmet, the 2010 Best CA Wine List Competition, the Western Foodservice and Hospitality Expo and multiple member events• Conducted market and economic research on the California restaurant industry and presented findings to CRA senior leadership

• Conducted office and constituent relation duties at both district and capitol offices for the Vice Chair of the State Assembly Budget Committee during California’s budget crisis• Oversaw planning and execution of legislative open house as well as tax refund workshop for seniors