• Lead cross-functional efforts related to Power Defense product development, leveraging engineering and supply chain teams to drive timely completion of new product launches.• Support product line three to five-year strategic roadmap by conducting voice of customer.• Lead development of technical content such as application notes, manuals, and design guides, while supporting the creation of marketing collateral including presentations, price lists, product aids, new product launch materials, electronic sales tools, and catalogs.• Collaborate with engineering teams to supply customer application use cases that can be used cases for molded case circuit breakers.• Support development and implementation of both strategic and profit plan objectives for molded case circuit breakers.• Drive sales and orders reporting to support order entry and sales forecast/flash.• Provide technical and commercial product support for Series C, G and Power Defense molded case circuit breakers by responding to customer technical requests including product applications, interpreting customer product specifications, and drawing requirements. Provide application insight into customer quality issues.• Project manage customer transition process by developing specific project plans for individual customers. Execute those project plans by leveraging Eaton’s and the customers’ resources; forecast and communicate progress and expectations accordingly.• Implement and help refine customer-specific Power Defense transition plans with the buy-in and support of the applicable North America Sales resources• Manage and support day-to-day customer and tactical activity as needed (order expedites, plant load planning, supporting warranty administration, etc.); coordinate large-scale orders/projects to maximize on-time delivery and customer satisfaction.

• Support successful deployment data migrations, which includes LOV creation, data standardization, taxonomy creation and the PDH configuration process• Solely responsible for the deployment of the B-Line and Power Systems business from SAP (ERP) to PDH (Oracle)• Responsible for providing support to the following businesses: Legacy ES Americas, Canada, Mexico, Bussman, Lighting, Wiring, Crouse-Hinds, Power Systems, B-Line and APAC.• Review data attribution by the businesses and contractors, recommend actions for elevating the data quality• Supporting data migration with IT to enter crucial information into PDH• Responsible for data quality reporting, analyzing existing data and collecting, organizing and creating detailed product attribute information for Eaton’s electrical products.• Operational lead for Sales Hub (Big Tin Can)• Manage data governance around product data and Sales Hub• Lead the creation of Models tabs on Eaton.com using AEM and PDH (Product Data Hub) data

• Assist Service Delivery team in building and maintaining a high level of client service.• Actively assist service delivery team in all aspects of client life cycle – needs assessment, solutions, negotiations, retention and client growth initiatives.• Manage execution and implementation of amendments, additions, SOWs and termination of all Access Data contracts.• Identify and resolve workflow issues.• Collaborate with service delivery and implementations team. Prepare business review documents and coordinate client implementations, conversions or pre-defined project initiatives.• Create and maintain procedural documentation related to Broadridge client processes.• Provide effective, efficient, timely and complete solutions to customers during issue resolution.• Maintain positive relationships with clients as well as with internal Broadridge personnel.• Keep track of issues and ensure proper fixes to address them.• Provide feedback on both technical and business issues to Service Delivery, Project Managers and Developers.• Design, develop and update a variety of learning content and educational webinars.

• Spearheaded the MIDS breakout of Raymond James, resulting in the creation of 102 newly created firms and the movement of $9 billion dollars from Raymond James to the underlying firms.• Integrated external information into a centralized master data repository (MDR) to increase client level accuracy, enhance MDR, and enrich SalesVision and MIDS environments. External data elements included Rep Lists, Branch Lists, Phone Directories, and other essential data elements.• Analyzed the inner workings of distribution channels and the respective firms that comprise those channels.• Performed detailed research through a variety of external sources, including FINRA, SEC and firm websites.• Demonstrated ability to quickly learn and master complex concepts all while providing stellar client care.• Tracks data issues in JIRA and resolves distributor inquiries timely to ensure great customer service.

• Organized and lead the continued development of our Market Intelligence platform, through client feedback. This platform serves as a single source, data destination for key elements to enhance the client’s business operations.• Responsible for running SQL queries to identify incomplete NAV data, analyze results using Excel, and leverage internal Morningstar applications and external resources for research.• Responsible for analyzing, cleansing, enriching, and transforming market intelligence and raw mutual fund data into valuable, strategic, business information.• Maintained operation of several Access Databases that provided efficiencies in daily, weekly and monthly data management processes.• Orchestrated the transition and training of MDR, MIDS, NAV process and SQL during the company reorganization.• Generated SQL audits to identify and understand the root causes for financial data inaccuracies and recommend solutions for improving data integrity.• Performed user testing for new releases and functionality.• Built strategic relationships with internal teams by participating in regularly scheduled meetings to discuss service issues and work on recommendations to improve the client’s data.• Knowledgeable of distribution channels, primarily broker/dealer, advisor driven markets and retirement.

• Data cleansed daily trades, assets and transactions using the SalesVision platform for Mutual Fund clients.• Interact with clients to understand and resolve data inconsistencies.• Conducted research that entailed reaching out to intermediaries and financial institutions for Financial Rep information.• Adept at taking a hands-on approach when coping with high volumes and constant priority changes.

• Worked in a variety of capacities, both in the office and on the production floor.• Interacted with customers by taking orders on the internal sales desk.• Entered sales orders into the QuickBooks accounting system.• Operated heavy equipment within tight tolerances of +/- 1,000th of an inch where attention to detail is critical.