Matthew Casburn Email & Phone Number

Adelaide, South Australia, Australia

- Implemented an integration between the CRM and Financial Package- Lead a team of internal and external stakeholders to design and develop an award winning website focused on the consumer- Lead a team in the successful implementation of the CRM enhancement roadmap- Assisted in achieving quality accreditation under the QIP standards- Working with an internal and external team migrated the associations financial package to a new system- Assisted the Management Accountant in the implementation of activity based costing- Launched a new phone system delivering increased capability and reducing telephony expenses by $22,000 p.a.- Lead a project team in the implementation of an HR system and the successful rollout of the system to all staff- Effectively lead a team in the development and execution of an Operational Plan for the Corporate Services Section- Worked with key stakeholders in the development of a Marketing Strategy- Worked with key stakeholders in the development of an IT Strategy- Return to Work Coordinator and WHS Chair

Adelaide, Australia

- Worked with the General Manager to develop, test and implement a major business project- Developed an implemented an IT asset register- Managed day-to-day help desk support and prioritisation of work with external contractors

Adelaide, Australia

- Promoted from Admin/IT Manager to Business Support Manager- Retained all Admin/IT Manager duties (as below), with the addition of 9 new employees across finance and customer services areas- Undertook a review of key administrative contracts to reduce expenditure in line with budget expectations- Managed the relocation of Association records into an on-site facility reducing expenditure by $23,000 p.a.- Identified the need for and initiated an ongoing project to reconfigure business operational processes by consolidating the financial and CRM systems, thereby creating a leaner supply chain and reducing waste

Adelaide, Australia

- Promoted from Online Communications Officer to Admin/IT Manager- Managed 4 employees across administration, publications, and online communications areas- Produced and managed a yearly Operational Plan for the Admin/IT Section of Business- Managed and maintained two facilities in Hilton and Salisbury North- WHS Chairperson from December 2014 – Present- Managed contractors and suppliers in accordance with current legislation and business policies- Led a team and managed an upgrade to computer servers housing key business systems, including migration of existing software- Undertook a tender process for the redevelopment of the Diabetes SA website, as well as plan and design systems, and manage internal and external stakeholders- Managed an upgrade of the Associations customer relationship management software and implementation of new processes to reduce staff workloads- Produced detailed work instruction and procedural documentation for systems and business processes- Undertook a review and redevelopment of the quarterly magazine to increase benefit to members and reduce production costs by $42,000 p.a.- Developed and launched multi-channel print, website, social media and direct marketing campaigns- Successfully managed a Google Adwords grant of $480,000 p.a. increasing visits to the website by 16.6% and online shop by 10.9%- Managed Association assets, infrastructure, and hardware replacements

Adelaide, Australia

- Scoped, designed, developed, reviewed and tested several large website enhancements with internal stakeholders and external developers- Supervised the Associations Publications Officer and oversight of open collateral requests and schedules- Publications, Website and Systems and Process Improvement Committees Chairperson- Identified new online mediums and establishment of a Twitter and Google+ online presence- Managed third party online tools including Facebook, Twitter, Google+, Google Analytics, YouTube, Foursquare, Yellow Pages Online, White Pages Online, Yelp, True Local, Google and Bing webmaster tools- Designed, coded and launched a free public facing Online Learning Platform using a Wordpress CMS with associated plugins and responsive design- Implemented a monthly reporting structure, including analysis and identification of potential opportunities for improvement- Conducted a review and redevelopment of the current event booking procedure and development of an online event booking system with external suppliers- Provided website support for the Associations members and customers- Produced various printed collateral for internal stakeholders- Designed, developed and edited bi-monthly e-Newsletters with distribution to over 15,000 members

Adelaide, Australia

Web and multimedia design, e-Learning and interactive design, editing, managing production of printed material with external clients, website layout, development and redesign, video editing and motion graphics, photography and image manipulation.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, Gpa 5.42

Completed a Master of Business Administration, courses studied include: 1. Corporate Governance 2. Operations Management 3. Marketing.

Bachelor Of Visual Communication (Design), Design And Visual Communications, General, Gpa 4.9

Graphic design, web design, identity, signage, research, painting, photography, motion graphics