- Implemented an integration between the CRM and Financial Package- Lead a team of internal and external stakeholders to design and develop an award winning website focused on the consumer- Lead a team in the successful implementation of the CRM enhancement roadmap- Assisted in achieving quality accreditation under the QIP standards- Working with an internal and external team migrated the associations financial package to a new system- Assisted the Management Accountant in the implementation of activity based costing- Launched a new phone system delivering increased capability and reducing telephony expenses by $22,000 p.a.- Lead a project team in the implementation of an HR system and the successful rollout of the system to all staff- Effectively lead a team in the development and execution of an Operational Plan for the Corporate Services Section- Worked with key stakeholders in the development of a Marketing Strategy- Worked with key stakeholders in the development of an IT Strategy- Return to Work Coordinator and WHS Chair

- Worked with the General Manager to develop, test and implement a major business project- Developed an implemented an IT asset register- Managed day-to-day help desk support and prioritisation of work with external contractors

- Promoted from Admin/IT Manager to Business Support Manager- Retained all Admin/IT Manager duties (as below), with the addition of 9 new employees across finance and customer services areas- Undertook a review of key administrative contracts to reduce expenditure in line with budget expectations- Managed the relocation of Association records into an on-site facility reducing expenditure by $23,000 p.a.- Identified the need for and initiated an ongoing project to reconfigure business operational processes by consolidating the financial and CRM systems, thereby creating a leaner supply chain and reducing waste

- Promoted from Online Communications Officer to Admin/IT Manager- Managed 4 employees across administration, publications, and online communications areas- Produced and managed a yearly Operational Plan for the Admin/IT Section of Business- Managed and maintained two facilities in Hilton and Salisbury North- WHS Chairperson from December 2014 – Present- Managed contractors and suppliers in accordance with current legislation and business policies- Led a team and managed an upgrade to computer servers housing key business systems, including migration of existing software- Undertook a tender process for the redevelopment of the Diabetes SA website, as well as plan and design systems, and manage internal and external stakeholders- Managed an upgrade of the Associations customer relationship management software and implementation of new processes to reduce staff workloads- Produced detailed work instruction and procedural documentation for systems and business processes- Undertook a review and redevelopment of the quarterly magazine to increase benefit to members and reduce production costs by $42,000 p.a.- Developed and launched multi-channel print, website, social media and direct marketing campaigns- Successfully managed a Google Adwords grant of $480,000 p.a. increasing visits to the website by 16.6% and online shop by 10.9%- Managed Association assets, infrastructure, and hardware replacements

- Scoped, designed, developed, reviewed and tested several large website enhancements with internal stakeholders and external developers- Supervised the Associations Publications Officer and oversight of open collateral requests and schedules- Publications, Website and Systems and Process Improvement Committees Chairperson- Identified new online mediums and establishment of a Twitter and Google+ online presence- Managed third party online tools including Facebook, Twitter, Google+, Google Analytics, YouTube, Foursquare, Yellow Pages Online, White Pages Online, Yelp, True Local, Google and Bing webmaster tools- Designed, coded and launched a free public facing Online Learning Platform using a Wordpress CMS with associated plugins and responsive design- Implemented a monthly reporting structure, including analysis and identification of potential opportunities for improvement- Conducted a review and redevelopment of the current event booking procedure and development of an online event booking system with external suppliers- Provided website support for the Associations members and customers- Produced various printed collateral for internal stakeholders- Designed, developed and edited bi-monthly e-Newsletters with distribution to over 15,000 members

Web and multimedia design, e-Learning and interactive design, editing, managing production of printed material with external clients, website layout, development and redesign, video editing and motion graphics, photography and image manipulation.