Matt Cedro Email & Phone Number

Los Angeles Metropolitan Area

Burbank, California, United States

-Taking ownership of 50-60 daily customer issues via chat by using technical skills, high quality communication and attention to detail-Troubleshooting experience with Zapier, Notion, Cronofy, Xero, QuickBooks, Google Workspace, domain and CNAME record settings-Maintain companies social media pages-Quality assurance testing for new and upcoming features

Greater Los Angeles Area

- Responsible for over 2400 drivers per week as a liaison to reactivate low activity drivers and offer proactive support via SMS to keep up retention and satisfaction- Assisted drivers with getting confidential documents uploaded and processed to the Uber platform- Utilized JIRA to account information for drivers- Lead PowerPoint presentations for team.

Simi Valley, CA

- Handled 50+ phone calls and e-mails on a daily basis from real estate agents using the Multiple Listing Service- Managed phone coverage at the front desk as well as Staff Support and AMS teams- Processed work orders to the Quality Assurance Department- Multi-tasked by keeping track of over 1000 records of reported open issues, including status updates.

Simi Valley, CA

- Managed guests and crowd-control for large volume cinema theater at times with attendances of over 6500 guests per day- Administered guest relations and HR activities, including hiring, training, and scheduling of employees while ensuring adequate staff during peak business hours- Managed the budget for payroll processing and inventory of concession.

Burbank, CA

-Attended recording sessions and auditions-Handled circle takes-Assisted with general administrative duties and the filing of confidential documents-Reviewed storyboards, scripts, pilots and voice-over demos

Ventura, CA

- Helped promote the radio stations by going to businesses and distributing marketing materials- Interacted with station fans and entered them into station contests- Assisted with researching and entering information into the computer database- Dubbed commercials and answered phones at the front desk