Matt Chen Email & Phone Number

Taipei, Taiwan

• Manage, support, and administer the preparation, configuration, loading, and testing of products for sale across all client systems including our mobile responsive ticketing stores.• Onboard new clients, including requirement gathering, monitoring of development progress, user and product set up, and system training.• Maintain open communication with clients for troubleshooting and configuration assistance• Liaison between client needs and development progress, particularly for the new features of mobile stores.• Utilize MySQL database and internal applications to support client needs, customized reports and test new functionality.• Document Business Requirements, Use Cases, and Software enhancements for internal publications and client training.

Taipei, Taiwan

• Managed IT operation and projects of GE Taiwan, including but not limited to budget, assets, personnel, infrastructure, services, help desk, procurement, and management.• Driven IT stability, enhanced staffing, and supporting model.• Worked closely with businesses on improving their activities by IT technical.• Familiar Industry Knowledge and Business and IT processes to provide adapted specific IT services and support.• Driven offices merge, transfer, creation, and support.• Led two staff and managed 13 sites around Taiwan.

Taipei, Taiwan

• Manage IT operation and projects in GE Power Taiwan, including but not limited to budget, personnel, assets, infrastructure, services, help desk, procurement, and management.• Driven IT stability, enhanced staffing, and supporting model.• Driven GE migration and Alstom Separation projects in the IT field for GE acquisition in Nov 2015.• Led two staff and managed 11 sites around Taiwan.

Taipei, Taiwan

• Managed IT operation and projects of Alstom Taiwan, including but not limited to budget, assets, personnel, infrastructure, services, help desk, procurement, and management.• Driven IT stability, enhanced staffing, and supporting model.• Worked closely with businesses on improving their activities by IT technical.• Familiar Industry Knowledge and Business and IT processes to provide adapted specific IT services and support.• Driven offices merge, transfer, creation, and support.• Led two staff and managed 11 sites around Taiwan.

Taipei, Taiwan

• Ran implementation projects at customers' site with the product "EMC Documentum". - Guangdong Nuclear Power (China) - Fubon Property Insurance (Taiwan)

Taipei, Taiwan

• Led five staff in managing IT operation and projects, including but not limited to budget, assets, services, infrastructure, help desk, and procurement.• Support projects of other departments on planning and executing in IT fields.• Obtain ISO 27001 certificate as Chief of Information Security session.

Taipei, Taiwan

• Report directly to CEO, manage IT operation and integration project, including but not limited budget, assets, personnel, infrastructure, services, help desk, procurement, and management.• Led 4 staff remotely located in different countries, and co-work with IT Team in Tokyo on migration projects for AD Domain, Messaging, Content, and Conferencing Services.• Drive on Global IT policies, processes, and rules creation.

Taipei, Taiwan

• Manage Critical Situation cases in supporting globally, including but not limited to customers' engagement, allocating resources, and process control.• Focus on TW and HK cases study for root-cause analysis, drive solutions to reduce similar cases happen again. I am the Top 1 of the critical cases reduction rate in FY06 (Jul 2005 – Jun 2006).• Key stakeholder of Global Support Center at Shanghai, support and coordinate on Critical cases.

Taipei, Taiwan

• Oversaw and coordinated software testing on Microsoft e-Business suites products, including but not limited to auto and ad hoc testing, resources allocate and scheduling.• Push new products to support the local specific standard.• Review localize version documents.• Ship Microsoft BizTalk 2004.

Taipei, Taiwan

• Design and implement network management system by HP OpenView Family.• Design and implement Microsoft SMS.• Play Project Manager role to coordinate engineers and resources.

Taipei, Taiwan

• Servers and 1000+ IT devices (such as PC, printers, scanner, and others.) management.• Owner of IT purchases and maintain cases.• Develop Maintain system for tracking request form, assets management, and reporting.• Led seven support engineers to managed four sites, including three remote ones. • Manage vendors and support contracts.