Matt Chen Email & Phone Number

Taipei, Taiwan

• Manage, support, and administer the preparation, configuration, loading, and testing of products for sale across all client systems including our mobile responsive ticketing stores.
• Onboard new clients, including requirement gathering, monitoring of development progress, user and product set up, and system training.
• Maintain open communication with clients for troubleshooting and configuration assistance
• Liaison between client needs and development progress, particularly for the new features of mobile stores.
• Utilize MySQL database and internal applications to support client needs, customized reports and test new functionality.
• Document Business Requirements, Use Cases, and Software enhancements for internal publications and client training.

Taipei, Taiwan

• Managed IT operation and projects of GE Taiwan, including but not limited to budget, assets, personnel, infrastructure, services, help desk, procurement, and management.
• Driven IT stability, enhanced staffing, and supporting model.
• Worked closely with businesses on improving their activities by IT technical.
• Familiar Industry Knowledge and Business and IT processes to provide adapted specific IT services and support.
• Driven offices merge, transfer, creation, and support.
• Led two staff and managed 13 sites around Taiwan.

Taipei, Taiwan

• Manage IT operation and projects in GE Power Taiwan, including but not limited to budget, personnel, assets, infrastructure, services, help desk, procurement, and management.
• Driven IT stability, enhanced staffing, and supporting model.
• Driven GE migration and Alstom Separation projects in the IT field for GE acquisition in Nov 2015.
• Led two staff and managed 11 sites around Taiwan.

Taipei, Taiwan

• Managed IT operation and projects of Alstom Taiwan, including but not limited to budget, assets, personnel, infrastructure, services, help desk, procurement, and management.
• Driven IT stability, enhanced staffing, and supporting model.
• Worked closely with businesses on improving their activities by IT technical.
• Familiar Industry Knowledge and Business and IT processes to provide adapted specific IT services and support.
• Driven offices merge, transfer, creation, and support.
• Led two staff and managed 11 sites around Taiwan.

Taipei, Taiwan

• Ran implementation projects at customers' site with the product "EMC Documentum". - Guangdong Nuclear Power (China) - Fubon Property Insurance (Taiwan)

Taipei, Taiwan

• Led five staff in managing IT operation and projects, including but not limited to budget, assets, services, infrastructure, help desk, and procurement.
• Support projects of other departments on planning and executing in IT fields.
• Obtain ISO 27001 certificate as Chief of Information Security session.

Taipei, Taiwan

• Report directly to CEO, manage IT operation and integration project, including but not limited budget, assets, personnel, infrastructure, services, help desk, procurement, and management.
• Led 4 staff remotely located in different countries, and co-work with IT Team in Tokyo on migration projects for AD Domain, Messaging, Content, and Conferencing Services.
• Drive on Global IT policies, processes, and rules creation.

Taipei, Taiwan

• Manage Critical Situation cases in supporting globally, including but not limited to customers' engagement, allocating resources, and process control.
• Focus on TW and HK cases study for root-cause analysis, drive solutions to reduce similar cases happen again. I am the Top 1 of the critical cases reduction rate in FY06 (Jul 2005 – Jun 2006).
• Key stakeholder of Global Support Center at Shanghai, support and coordinate on Critical cases.

Taipei, Taiwan

• Oversaw and coordinated software testing on Microsoft e-Business suites products, including but not limited to auto and ad hoc testing, resources allocate and scheduling.
• Push new products to support the local specific standard.
• Review localize version documents.
• Ship Microsoft BizTalk 2004.

Taipei, Taiwan

• Design and implement network management system by HP OpenView Family.
• Design and implement Microsoft SMS.
• Play Project Manager role to coordinate engineers and resources.

Taipei, Taiwan

• Servers and 1000+ IT devices (such as PC, printers, scanner, and others.) management.
• Owner of IT purchases and maintain cases.
• Develop Maintain system for tracking request form, assets management, and reporting.
• Led seven support engineers to managed four sites, including three remote ones.
• Manage vendors and support contracts.