- Sole Data Analyst for a company of 300+ employees.- Responsible for creating/managing reports, data analysis, and data projects for our Client Services, Fulfillment, Partner, Marketing, and Operation teams.- Responsible for completed projects associated with our company email, phone, and CRM platform.- Responsible for training management how to use company reporting platforms and resources.- Advanced proficiency in the platforms: Microsoft Office, Google Workspace, Amazon QuickSight, Monday, Front, TalkDesk, Hubspot, Salesforce, Calendly, Vcita, Paycom, HRWorks

- Manages a department that includes SEO Account Managers, Website Consultants, Team Leads, and Supervisors. The department currently manages over 5,000 SEO Campaigns and 500 live websites.- Manages KPIs in relation to Customer Experience, Phone Availability, Quality Assurance, Production, and SEO Product Fulfillment and Performance for entire department.- Creates, maintains and provides all training resources for the entire department.- Creates, maintains, and updates all department processes and policies.- Utilizes current SEO tactics to create and implement SEO strategies across all department accounts.- Utilizes department data to create and implement projects and audits to improve any and all KPI performances.- Utilizes department growth data to manage department overhead and hiring.- Manages department finances.- Creates, maintains, and provides department reports to Executive Team and Partner Management Team.- Creates, maintains, and provides reports to Client Services Representatives and their direct reports.- In charge of Culture Development for Department and creating ways to build unity and appreciation for employees.- Meets regularly with Partner Management and Partner to discuss and implement department and product improvements.- Oversees and delegates tasks regarding the following: Department Quality Assurance, Employee Development, HR Processes, and Account Manager and Team Specific Reporting.***Past: Before my current position I was responsible for running the operations for our largest client services team of almost 60 employees. Because of my success on that team I was chosen to start a new team with a new partner and grew that team to 20 employees and 1,400 SEO accounts. After that success I was chosen to transfer to a department that had existed for a few years, but needed to be developed to the level of my last two teams.

- Interview and Hire candidates for our Enterprise SEO team.- Train new and current employees in SEO, Customer Services, and Management skills.- Hold One on Ones, Shadow, and QA each employee.- Create KPI reports for Senior Manager of Account Management department.- Create KPI reporting systems for team.- Meet with partner to discuss progress of Enterprise SEO Accounts.- Created SEO Reporting Template that was used for Client Monthly SEO report.- Managed a team of both SEO and Custom Website Account Managers, the total being 11.- Managed over 40 Enterprise SEO Accounts while managing my team and was responsible for SEO performance and product fulfillment.- Our team was responsible for the 250 highest spending accounts in the company.

- Managed a Book of Business of over 40 Enterprise SEO Accounts and multiple Customer Website Accounts.- Was responsible for Keyword Ranking Performance and Product Fulfillment (Completion of Content Tasks, Allocation of Offsite Work, and Verification of Local Profiles).- Acted as Main Point of Contact for the customer.- Was responsible for overall SEO Strategy of each Enterprise SEO Campaign.- Held Monthly Reporting Calls with each client.- Met with Partner to discuss progress of Enterprise SEO Accounts.- Created Book of Business Reporting to be used by future Enterprise Account Managers.

- Supervised a team that manages over 250 national and local SEO accounts, equaling over $160,000 per month of revenue.- Created and reported on Team KPIs: QA, Commissions, Retention, and Account Performance.- Provided training in Sales, Customer Service, and SEO.- Provided clients with campaign reports, which include Search Engine Rankings, Traffic Analysis. Industry Research, and Competitor Research.- Conducted interviews with applicants for the Account Management department.

- Managed and monitored over 100 National SEO accounts, equaling almost $100k of revenue per month.- Acted as main contact for client in regards to their account and helped with all types of customer service situations.- Performed website reviews and made changes to marketing campaign as needed.

- Consulted prospective clients in the industries of Search Engine Marketing, Social Media, and Web Design.- Created presentations and marketing strategies specific to prospective client’s needs.- Prospected for clients by networking, targeting vertical markets, and cold calling.

- Consulted prospective clients in the industries of Search Engine Marketing, Social Media, and Web Design. - Created and proposed specific marketing strategies and budgets to prospective clients.- Achieved Salesman of the Month in September 2009.

- Recruited, interviewed, trained, and supervised sales representatives.- Created certification system for sales representatives that included industry education, employee responsibilities, and bonus structures.- Consulted prospective clients in the industries of Drop-Shipping and E-Commerce.

- Consulted prospective clients in the industries of Drop-Shipping and E-Commerce.

- Trained sales representatives in customer service, sales techniques, and quality assurance practices.- Sold genealogy online memberships, software, and books to customers.- Collaborated with customer service and technical support team when needed.

- Sold genealogy online memberships, software, and books to customers.- Trouble-shooted genealogy situations with customers.

Responsibilities: Sharing the Gospel of Jesus Christ, Service to Local Community, Training Missionaries weekly, Supervising 8-20 Missionaries, Teaching English