Matthew Coccoluto Email & Phone Number

Boston, MA, US

Boston, Massachusetts, United States

• Manage the performance of suppliers as it relates to the international supply chain, optimizing container bookings for key accounts operating out of China, Southeast Asia, and India into the US and Canada
• Identify and drive process improvements, working cross-functionally to implement product fixes and create an improved supplier experience
• Serve as the subject matter expert for current market conditions for suppliers, offering guidance around optimizing ocean freight and drayage strategy to drive a higher conversion of container bookings
• Create and manage dashboards for KPI and OKR tracking, providing visibility to suppliers and ensuring booking process guidelines are being followed
• Mentor and coach new account managers through the onboarding process, providing guidance around account outreach and management, effective usage of tools, and best practices to succeed at Wayfair.

Cambridge, Massachusetts, United States

• Managed customer performance across Jobcase’s platforms for all gig economy clients, using data to guide improve customer performance which improved the conversion of prospective job seekers including digital job.
• Analyzed customer performance metrics and provided recommendations to improve customer conversion
• Developed reporting processes to measure the effectiveness of the Jobcase platforms on prospect performance and provided more real-time data to customers
• Served as the strategic point of contact for clients including, Doordash, Postmates, Grubhub, Uber, Favor, Shipt, and Lyft offering data-driven feedback, ensuring budget expectations were met and production goals were.
• Identified issues involving reporting feedback and worked cross-functionally internally and with customer teams to determine causes and established product fixes to prohibit future disruptions

Greater Boston Area

• . Oversaw all aspects of local operations including setting KPIs, launching new business initiatives, and identifying areas for improved business processes
• . Analyzed business metrics and customer behavior focused on supply positioning, maximizing utilization
• . Managed the local operations team for e-bike and scooter deployment including hiring, scheduling, and day to day activities, sharing Lime’s mission with employees and cultivating a culture of collaboration and.
• . Represented Lime at local events, and government meetings, working with elected officials to optimize performance, improving customer sentiment and better understanding market dynamics

Greater Boston Area

• . Managed the planning, execution, and analysis of event operations working with official partners including the Boston Marathon, Gillette Stadium, and Penn State Football, delivering an improved customer experience
• Analyzed pickup and drop-off data to identify trends in the Boston area and implemented changes, improving the core experience, reducing barriers for trip conversion, and ultimately improved key business metrics
• Oversaw the expansion of New England seasonal markets, growing trips by over 30 ppts
• Worked with product team as the New England POC for rollouts of new features such as UberTransit, enhanced venue experience, navigation updates, and app changes providing valuable feedback back to the engineers
• Served as the POC for all government and organization outreach regarding pickup and dropoff, consulting with various business leaders and elected officials to improve traffic management, creating more dedicated.

Greater Boston Area

• Launched permanent in-person driver support in Boston, working with various team members to determine staffing, optimal room layout, and day to day processes
• Managed and organized all operations and logistics for marketing stunts, including Uber Ice Cream, Bagpipes on demand, uberWatch, and rider surprise and delight
• Created weekly tracking dashboards for all support representatives around the globe to monitor key metrics and worked with a team to compile quarterly results for regional leads and individual cities

Burbank, CA

• . Managed production processes for several nationally syndicated television shows, ensuring all deadlines were met throughout the production project cycle while maintaining rigid budget constraints
• . Directed sound and video editors on creative direction of television programs, shaping the final product
• . Reviewed supply procurement to identify areas for potential savings, switching providers for essential production supplies resulting in thousands of dollars in savings per episode

Education record

· B.A, Film Studies