Matt Cogram Email & Phone Number

London, England, United Kingdom

• Provide technical expertise in the design of the energy market, specifically focusing on the Balancing and Settlement Code (BSC).
• Work collaboratively with both internal and external stakeholders to evaluate changes in the industry and future market structures.
• Act as a Subject Matter Expert (SME) in BSC-related matters, offering specialised analysis and guidance.
• Take the lead on specific market design projects and offer support to Market Design Managers.
• Conduct… Show more
• Conduct analysis and develop solutions to address issues related to balancing and settlement, presenting options to stakeholders.

London, England, United Kingdom

• Provide product advice, support, and guidance to the team.
• Develop SME knowledge in the relevant product/code.
• Research BSC and subsidiary documents to understand rules.
• Provide SME advice, guidance, and training to the team.
• Follow operational processes, procedures, and obligations.
• Monitor data and risks, identify and address issues promptly.

London, England, United Kingdom

• Provided SME knowledge for internal and external meetings.
• Reviewed processes for compliance with BSC and BSCP obligations.
• Supported the Assurance team with analysis and advice.
• Updated guidance notes and internal LWIs.
• Worked on testing, development, and wrote test cases.
• Led and presented at Performance Assurance Board.

• Researched, analysed, and delivered case outcomes.
• Managed caseload and communicated progress.
• Maintained knowledge of energy sector and regulations.
• Supported team members and reported data breaches.
• Provided coverage for absent colleagues.

Croydon, England, United Kingdom

• Monitoring settlement performance liaising directly with Elexon and our DC
• Maintaining accurate account information within the CRM system and on industry level about electricity and gas consumptions
• Resolving account issues to improve the settlements position on all settlements runs
• Liaising with internal teams and external parties on the resolution of industry operations enquiries
• Identification and management of trading disputes
• Creating and reviewing internal… Show more

Croydon, England, United Kingdom

• Dealing with escalated queries and account amendments, using the integrated Billing platform’s ticketing system
• Providing support to the billing team, being responsible of a range of daily activities and of the maintenance of Excel Tracker files
• Liaising with different parts of the business to help and overcome billing problems.
• Making recommendations when testing on Salesforce
• Disputing meter readings with the previous and new supplier as well as getting these validated… Show more
• Disputing meter readings with the previous and new supplier as well as getting these validated by DC with electric and UtiliGroup using AFMS Gas software

Brighton, England, United Kingdom

• Completed daily billing and refund tasks accurately.
• Investigated and resolved unbilled accounts.
• Adhered to regulatory requirements.
• Supported customer service with billing and refund queries.
• Identified process improvement opportunities.

Brighton, England, United Kingdom

• Monitored and addressed complaints.
• Liaised with external bodies and assisted vulnerable customers.
• Managed the administrative operation of the complaints process.
• Responded to complaint emails efficiently.
• Created training materials and delivered coaching sessions on the complaints process.

Brighton, United Kingdom

• Receiving and dealing with customer queries
• Providing accurate information
• Following up on ongoing customer cases and communicating progress with the customer. Creating and maintain customer logs.
• Answering complaint emails and replying with efficiency and empathic.