Matt C. Email & Phone Number

Milton Keynes, England, United Kingdom

Northampton, United Kingdom

Northampton, United Kingdom

Bicester

Banbury

PaydayAdvisor was established to guide customers through the process of taking a payday loan. From finding the cheapest lender to helping people decide if they really need to borrow, it's all there with the consumer in mind.

Background: This was a direct promotion from the previous role, I was chosen ahead ofnine fellow candidates for this position. Job Responsibilities: To manage a team of 14 agents and motivate them to hit theirindividual sales targets as well as scoring well in their covert call quality assessments. This included creating and implementing a sales league system with a variety of month tomonth prizes. I would have to identify agent weakness and arrange for suitable trainingto improve their sales statistics. I had to ensure we hit monthly multimillion poundtargets which we hit each month; these were set in line with the company's growthprojections. Each month I had to present to company directors on the statistics from theprevious month, giving explanations for increases and decreases in success rate indifferent areas of the business, and offering solutions to remedy decreases and maintain

Job Responsibilities: To contact potential clients through both warm and cold salesleads. Primarily to educate the consumer about the product we offered and to complete aloan application on the phone. I was responsible for following up all my own applicationsto ensure they resulted in a deposited loan. I had to maintain a high level of customersatisfaction whilst meeting sales targets and call quality measures. I was strictly boundby the Data Protection Act during this role to ensure the protection of a customer'sinformation. Other duties included pre-repayments, repayments, collections and convertingapplications sourced from a number of brokers.