Matt Cotter

Matt Cotter Email and Phone Number

Sr. Principal Program Director @ Oracle
Norco, CA, US
Matt Cotter's Location
Norco, California, United States, United States
Matt Cotter's Contact Details
About Matt Cotter

VP/Director Customer SuccessConnect with me using: ► mrc0tter@att.net ◄All Invitations to Connect Welcome, One of my goals on LinkedIn is to become a super connector in the Software Professional Services Arena so I can be a connector for top talent in this field.LION – LinkedIn Open Networker------------------------------------------------------------------------------------------CEO's, President's, COO's, SVP's, Recruiters, HR Managers, Hiring Managers connect with me to get access to my network deep in industry leadership.------------------------------------------------------------------------------------------Experienced senior executive with a consistent track record of building successful client services businesses out of a passion for exceptional customer experiences in each moment of truth.• Responsibilities have spanned all aspects of operations in software and consulting companies experiencing high-growth.To brain storm and collaborate from any of these perspectives Call me now at 909-762-0825.Specialties: VP/Director Professional Client Services, Contact CenterContact Center Assessment, Customer Experience Strategy,Operational Performance Metrics/Scorecards, Information Management Optimization, Performance Model DevelopmentRevenue Model Development,Services DeliveryServices Operations Automation,Services Methodology Development,Customer Relationship ManagementClient Expectations Management,Talent Recruiting Business Development,Business Cases,Client Requirement Specification,Scope of Work

Matt Cotter's Current Company Details
Oracle

Oracle

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Sr. Principal Program Director
Norco, CA, US
Website:
oracle.com
Employees:
202102
Matt Cotter Work Experience Details
  • Oracle
    Sr. Principal Program Director
    Oracle
    Norco, Ca, Us
    View
  • Oracle
    Director, Customer Success Services
    Oracle Apr 2018 - Present
    Austin, Texas, Us
    View
  • Oracle
    Sr. Customer Success Director
    Oracle Nov 2017 - Apr 2018
    Austin, Texas, Us
    View
  • Oracle
    Global Customer Marketing Transformation Services
    Oracle Jun 2016 - Nov 2017
    Austin, Texas, Us
    View
  • Oracle
    Sr. Customer Success Strategist Oracle Marketing Cloud
    Oracle Apr 2013 - May 2016
    Austin, Texas, Us
    View
  • Mrc, Inc.
    Consultant, Dx Transformation Strategy
    Mrc, Inc. Jan 2012 - Present
    San Francisco, California, Us
    View
  • Eloqua
    Sr. Principal Cx Strategist
    Eloqua Sep 2012 - Mar 2013
    San Francisco, California, Us
    View
  • Surado Crm
    Vp/Coo
    Surado Crm Oct 2010 - Apr 2012
    Us
    Transformed all aspects of operations (Professional Services, Technical Support, Product Engineering, IT, Sale/Marketing) for a CRM software company serving small to mid-sized business owners.
    View
  • Rightnow Technologies
    Customer Experience Strategist
    Rightnow Technologies Jan 2010 - Oct 2010
    Bozeman, Mt, Us
    Senior contributor within sales and cross functional groups, developing customer experience strategy for global customers. • Performed contact center assessments, which identified revenue and cost savings in excess of $9Million annually and demonstrated measurable ROI impact. • Thought leader in Center of Excellence• Developed Assessment methodology and tools for scalability.
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  • Rightnow Technologies
    West Region Manager, Tams
    Rightnow Technologies Sep 2008 - Feb 2010
    Bozeman, Mt, Us
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  • Ponvia Technology
    Managing Director
    Ponvia Technology Nov 2005 - Sep 2008
    Lake Bluff, Il, Us
    Management Consultancy, a specialized firm providing strategy, operational and technology consulting to Global 2000 companies.
    View
  • Surado Solutions, Inc.
    Director, Client Services
    Surado Solutions, Inc. Nov 2002 - Nov 2005
  • Epiphany
    Group Director Of Professional Services
    Epiphany Sep 1999 - Sep 2001
    San Francisco, Us
    View
  • Dataworks
    Integration Services Manager
    Dataworks 1996 - 1999
    Bonita Springs, Florida, Us
    View

Matt Cotter Skills

Crm Program Management Business Development Management Customer Experience Cloud Computing Business Intelligence Saas Leadership Strategic Planning Enterprise Software Salesforce.com Sales Strategic Partnerships Integration It Strategy Sales Management Project Management Lead Generation Call Center Product Management Analytics Management Consulting Contact Center Assessments Call Centers Agile Methodologies Solution Selling Go To Market Strategy Team Management Operational Planning Operations Management Outsourcing Start Ups Customer Experience Improvement Balanced Scorecard Environmental Impact Assessment Competitive Analysis Service Operations Customer Self Service Operational Assessment Benchmarking Market Opportunity Assessment Client Segmentation Consulting Experience Competitive Landscape Analysis Streamlining Operational Processes Segmentation Project Planning Ivr Application Design Analysis

Matt Cotter Education Details

  • North Central College
    North Central College
    Business Management
  • California State University, Long Beach
    California State University, Long Beach
    Coaching & Mentoring Certificate
  • Hinsdale Central
    Hinsdale Central

Frequently Asked Questions about Matt Cotter

What company does Matt Cotter work for?

Matt Cotter works for Oracle

What is Matt Cotter's role at the current company?

Matt Cotter's current role is Sr. Principal Program Director.

What is Matt Cotter's email address?

Matt Cotter's email address is ma****@****ail.com

What is Matt Cotter's direct phone number?

Matt Cotter's direct phone number is +195165*****

What schools did Matt Cotter attend?

Matt Cotter attended North Central College, California State University, Long Beach, Hinsdale Central.

What skills is Matt Cotter known for?

Matt Cotter has skills like Crm, Program Management, Business Development, Management, Customer Experience, Cloud Computing, Business Intelligence, Saas, Leadership, Strategic Planning, Enterprise Software, Salesforce.com.

Who are Matt Cotter's colleagues?

Matt Cotter's colleagues are Subhendra Tripathy, Katie Hughes, Marco Mora, Achyuth A, Saber Abdo, Rakesh Ravi, Neelam Kumari E.

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