Matthew Cross Email & Phone Number

Bournemouth, England, United Kingdom

Delivering exceptional service to clients and internal teams, enabling the business to be more flexible and efficient through a period of rapid growth and success.• Assisting with client quotations, conducting pricing research and managing vendor relationships,as well as maintaining billing records and raising invoices.• Working on external requests from clients and service providers, maintaining contracts and processing renewals.• Liaising internally with the account managers… Show more Delivering exceptional service to clients and internal teams, enabling the business to be more flexible and efficient through a period of rapid growth and success.• Assisting with client quotations, conducting pricing research and managing vendor relationships,as well as maintaining billing records and raising invoices.• Working on external requests from clients and service providers, maintaining contracts and processing renewals.• Liaising internally with the account managers and sales team, processing orders and supporting business projects. Show less

Bournemouth, England, United Kingdom

Perform general customer service and administrative duties. This included answering customer calls, addressing queries, conducting outbound follow-up calls, and responding to enquiries via email, all while promoting company values. Carry out additional key responsibilities and tasks of Engagement Representative, which involves conducting group and one-to-one meetings with team to increase employee motivation and job satisfaction. ● Assisted in establishing connections with 10K+ relocated… Show more Perform general customer service and administrative duties. This included answering customer calls, addressing queries, conducting outbound follow-up calls, and responding to enquiries via email, all while promoting company values. Carry out additional key responsibilities and tasks of Engagement Representative, which involves conducting group and one-to-one meetings with team to increase employee motivation and job satisfaction. ● Assisted in establishing connections with 10K+ relocated customers in six-month period.● Processed claims by interacting with customers in professional manner throughout process.● Played an integral role in improving telephony and administrative processes to minimise customer wait times. Show less

Bournemouth, England, United Kingdom

Sold 2K+ tickets for student events during Fresher’s week by promoting on social media platform.Resolved student enquiries and refunds and coordinated with students and venues to ensure seamless execution.

Potters Bar, Hertfordshire, United Kingdom

Communicated with parents and facility users to ensure customer satisfaction and maintain facility operational efficiency. Collaborated with the operations manager for successful organisation of client events and parties and completed regular building checks to ensure adherence to health and safety procedures.● Managed two pools and performed pool changeovers to retain a safe and enjoyable environment for customers.● Facilitated the seamless execution of sporting activities, such as… Show more Communicated with parents and facility users to ensure customer satisfaction and maintain facility operational efficiency. Collaborated with the operations manager for successful organisation of client events and parties and completed regular building checks to ensure adherence to health and safety procedures.● Managed two pools and performed pool changeovers to retain a safe and enjoyable environment for customers.● Facilitated the seamless execution of sporting activities, such as children’s birthday parties and regular sporting events/activities. Show less

Barnet

Provided support in organisation and execution of large-scale corporate and social events.Prepared and served drinks behind the bar and provided exceptional table service.

Khao Lak, Thailand

Crafted business proposal to improve hotel guest engagement with sports activities and facilities.Managed sports facilities and assisted in leading different sporting activities.

Bsc, Sport Management, Upper Second-Class Degree

Courses: Sport Marketing, Operations Management, Events Management, Critical Sport Development, Finance in Sport and Health and Fitness.

A-Levels

Subjects: Business Studies (B), Physical Education (C), English Literature (D)