Matthew Washington

Matthew Washington Email and Phone Number

Accomplished Account & Customer Success Manager | B2B & B2C SaaS Sales | Technology, Social Media & SEO Savvy @ ESO
austin, texas, united states
Matthew Washington's Location
Buckeye, Arizona, United States, United States
Matthew Washington's Contact Details

Matthew Washington work email

Matthew Washington personal email

About Matthew Washington

I am a seasoned sales professional with 8+ years of account management and sales development experience in B2B SaaS environments. Recognized for demonstrating a natural aptitude for developing positive and profitable client relationships, as well as for providing a consultative and needs-based sales approach, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals, and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include aligning customer needs with company goals and administering exceptional service while also driving profits and reducing costs. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, client relations, as well as business acumen, systems analysis, pipeline development, and resource management to support efficiency and maximum returns. Most recently, I was the Account Executive with Octopi Commerce. Under my leadership, I worked closely with key decision makers in order to cultivate a better understanding of current customer reach, retention, and marketing efforts. I also conducted more than 100 calls to clients per day, exceeding activity metrics and generating revenue. In addition, I liaised with senior leadership, customer success team members, and clients to ensure the company’s customer service and account management support structures were driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, technical, and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.

Matthew Washington's Current Company Details
ESO

Eso

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Accomplished Account & Customer Success Manager | B2B & B2C SaaS Sales | Technology, Social Media & SEO Savvy
austin, texas, united states
Website:
esosolutions.com
Employees:
302
Matthew Washington Work Experience Details
  • Eso
    Client Onboarding Coordinator
    Eso Aug 2022 - Present
  • Uei College
    Senior Admissions Specialist
    Uei College Jul 2021 - Apr 2022
    Phoenix, Arizona, United States
    • Coordinated with potential students who were seeking more information about higher education through email, text, and phone to schedule in-person appointments to explore the different program offerings.• Provided personalized campus tours to potential students showcasing the college’s amenities, resources, faculty and programs. • Guided students through the multi-step enrollment process including program selection, applying for and securing financial aid (when applicable), and preparing for the upcoming class start. • Led community outreach efforts at local high schools and community sponsored events to promote college’s degree and certification programs with an emphasis on benefits for at-risk youth and underserved students. • Maintained and expanded our social media presence on Instagram, Facebook, and TikTok resulting in a 250% increase in engagement across all platforms in 3 months.
  • Reach™ By Octopi
    Account Executive
    Reach™ By Octopi Oct 2020 - Jun 2021
    Scottsdale, Arizona, United States
    • Conducted cold calls to potential clients within the salon, professional services, and health & wellness spaces, expertly selling AI-driven marketing and customer retention software.• Fostered relationships with key decision makers to hone understanding of current customer reach, retention, and marketing efforts; worked with between 35 to 50 accounts in a given month.• Delivered customers to the customer success team for software deployment and integration. • Directed the pipeline to field leads and qualified for outbound calling; contacted the decision maker and ensured the point-of-sales (POS) software the client was using integrated with the new software.• Administered 100+ dials per day, subsequently exceeding activity metrics and achieving a 26% conversion rate (average conversion rate for sales team: 10%).
  • Godaddy
    Customer Sales & Support Representative
    Godaddy Mar 2020 - Oct 2020
    Gilbert, Arizona, United States
    • Developed revenue generating opportunities by answering inbound customer technical support calls and providing exceptional customer service, such as listening to complaints/issues and presenting effective solutions. • Effectively determined how to align customers’ business goals to the best-suited products, such as email marketing, Office365, dedicated servers, DIY website builders, professional website services, cybersecurity tools, and SEO-driven marketing.• Facilitated positive and effective communication across departments to provide seamless service to customers during the acquisition and implementation of purchased products.• Orchestrated contact cadence with customers who needed a stair-step approach to building their accounts, ensuring proper timing of new product purchase and deployment.• Succeeded in achieving the top 3% in Net Promoter Score (NPS) with a conversion rate of 28% (company average: 18%).
  • Godaddy
    Customer Development Specialist
    Godaddy Mar 2016 - Mar 2020
    Scottsdale, Arizona, United States
    • Devised and administered outbound dialing campaigns that targeted existing customer markets to provide a needs assessment that would improve customers’ online presence; asked discovery questions to understand what tools the customer was using in order to market their business, understand the results of efforts, and define achievements; offered a tailored suite of online marketing tools to improve customer reach and placement on the web (search engine results).• Analyzed customer needs in order to provide recommendations for additional product and service upgrades.• Communicated closely with customers, educating them on current web presence trends and threats, as well as providing corresponding solutions.• Exceeded monthly sales quota, averaging 115% percent-to-goal over 24 consecutive months.• Sustained an NPS of 9.7 over 24 months (from all sales teams).
  • Godaddy
    Inbound Sales Representative
    Godaddy Jun 2013 - Mar 2016
    Scottsdale, Arizona, United States
    • Utilized company services and products to aid and resolve customers’ technical issues.• Identified additional products and services to recommend customers by performing discovery throughout the interaction.• Accomplished being in the top 5% of the Inbound Sales team while also being in the bottom 1% of refunds.
  • Brookline College
    Admissions Team Lead
    Brookline College Apr 2009 - Jun 2013
    Phoenix, Arizona, United States
    • Established regular contact cadence with prospective students to help guide them through the enrollment process.• Cultivated strong relationships with students by asking thoughtful questions to qualify and identify optimal higher-education solutions.• Coordinated with admissions representatives, providing performance feedback to improve student enrollment and satisfaction, as well as to reinforce adherence to Department of Education regulations.• Designed and implemented a New Hire Training program, which improved new team member onboarding processes by increasing team member engagement and shortening the learning curve.• Managed and maintained top performing admissions team for 8 consecutive months.
  • Edmc
    Admissions Representative
    Edmc Sep 2008 - Apr 2009
    Tempe, Az
  • Advantage Rent A Car
    Customer Service Representative
    Advantage Rent A Car Jul 2005 - Sep 2008
    Phoenix, Arizona, United States
  • Play It Again Sports
    Assistant Manager
    Play It Again Sports Apr 2003 - Jul 2005
    Phoenix, Arizona, United States

Matthew Washington Skills

Leadership Enrollment Management Admissions Coaching Student Recruiting Student Financial Aid Staff Development Customer Service Public Speaking Higher Education Retaining Customers Management Campus Recruiting Adult Education Sales Campusvue Admissions Counseling Student Affairs Ecollege Sales Management Team Building Microsoft Office Powerpoint Microsoft Excel Microsoft Word Educational Leadership Outlook Employee Training Strategic Planning Customer Retention Team Leadership Leadership Development Social Media

Frequently Asked Questions about Matthew Washington

What company does Matthew Washington work for?

Matthew Washington works for Eso

What is Matthew Washington's role at the current company?

Matthew Washington's current role is Accomplished Account & Customer Success Manager | B2B & B2C SaaS Sales | Technology, Social Media & SEO Savvy.

What is Matthew Washington's email address?

Matthew Washington's email address is ma****@****ail.com

What are some of Matthew Washington's interests?

Matthew Washington has interest in New Technology, Community Service, Gardening, Personal Development, Photography, Fitness, Novels.

What skills is Matthew Washington known for?

Matthew Washington has skills like Leadership, Enrollment Management, Admissions, Coaching, Student Recruiting, Student Financial Aid, Staff Development, Customer Service, Public Speaking, Higher Education, Retaining Customers, Management.

Who are Matthew Washington's colleagues?

Matthew Washington's colleagues are Rob Hinrichs, Adam Blakley, Jennifer Dressel, Phillip Hopps, Nate Croy, Peter Lilburn, Ryan M..

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