Matthew Washington Email and Phone Number
Matthew Washington work email
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Matthew Washington personal email
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I am a seasoned sales professional with 8+ years of account management and sales development experience in B2B SaaS environments. Recognized for demonstrating a natural aptitude for developing positive and profitable client relationships, as well as for providing a consultative and needs-based sales approach, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals, and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include aligning customer needs with company goals and administering exceptional service while also driving profits and reducing costs. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, client relations, as well as business acumen, systems analysis, pipeline development, and resource management to support efficiency and maximum returns. Most recently, I was the Account Executive with Octopi Commerce. Under my leadership, I worked closely with key decision makers in order to cultivate a better understanding of current customer reach, retention, and marketing efforts. I also conducted more than 100 calls to clients per day, exceeding activity metrics and generating revenue. In addition, I liaised with senior leadership, customer success team members, and clients to ensure the company’s customer service and account management support structures were driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, technical, and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.
Eso
View- Website:
- esosolutions.com
- Employees:
- 302
-
Client Onboarding CoordinatorEso Aug 2022 - Present -
Senior Admissions SpecialistUei College Jul 2021 - Apr 2022Phoenix, Arizona, United States• Coordinated with potential students who were seeking more information about higher education through email, text, and phone to schedule in-person appointments to explore the different program offerings.• Provided personalized campus tours to potential students showcasing the college’s amenities, resources, faculty and programs. • Guided students through the multi-step enrollment process including program selection, applying for and securing financial aid (when applicable), and preparing for the upcoming class start. • Led community outreach efforts at local high schools and community sponsored events to promote college’s degree and certification programs with an emphasis on benefits for at-risk youth and underserved students. • Maintained and expanded our social media presence on Instagram, Facebook, and TikTok resulting in a 250% increase in engagement across all platforms in 3 months. -
Account ExecutiveReach™ By Octopi Oct 2020 - Jun 2021Scottsdale, Arizona, United States• Conducted cold calls to potential clients within the salon, professional services, and health & wellness spaces, expertly selling AI-driven marketing and customer retention software.• Fostered relationships with key decision makers to hone understanding of current customer reach, retention, and marketing efforts; worked with between 35 to 50 accounts in a given month.• Delivered customers to the customer success team for software deployment and integration. • Directed the pipeline to field leads and qualified for outbound calling; contacted the decision maker and ensured the point-of-sales (POS) software the client was using integrated with the new software.• Administered 100+ dials per day, subsequently exceeding activity metrics and achieving a 26% conversion rate (average conversion rate for sales team: 10%). -
Customer Sales & Support RepresentativeGodaddy Mar 2020 - Oct 2020Gilbert, Arizona, United States• Developed revenue generating opportunities by answering inbound customer technical support calls and providing exceptional customer service, such as listening to complaints/issues and presenting effective solutions. • Effectively determined how to align customers’ business goals to the best-suited products, such as email marketing, Office365, dedicated servers, DIY website builders, professional website services, cybersecurity tools, and SEO-driven marketing.• Facilitated positive and effective communication across departments to provide seamless service to customers during the acquisition and implementation of purchased products.• Orchestrated contact cadence with customers who needed a stair-step approach to building their accounts, ensuring proper timing of new product purchase and deployment.• Succeeded in achieving the top 3% in Net Promoter Score (NPS) with a conversion rate of 28% (company average: 18%). -
Customer Development SpecialistGodaddy Mar 2016 - Mar 2020Scottsdale, Arizona, United States• Devised and administered outbound dialing campaigns that targeted existing customer markets to provide a needs assessment that would improve customers’ online presence; asked discovery questions to understand what tools the customer was using in order to market their business, understand the results of efforts, and define achievements; offered a tailored suite of online marketing tools to improve customer reach and placement on the web (search engine results).• Analyzed customer needs in order to provide recommendations for additional product and service upgrades.• Communicated closely with customers, educating them on current web presence trends and threats, as well as providing corresponding solutions.• Exceeded monthly sales quota, averaging 115% percent-to-goal over 24 consecutive months.• Sustained an NPS of 9.7 over 24 months (from all sales teams). -
Inbound Sales RepresentativeGodaddy Jun 2013 - Mar 2016Scottsdale, Arizona, United States• Utilized company services and products to aid and resolve customers’ technical issues.• Identified additional products and services to recommend customers by performing discovery throughout the interaction.• Accomplished being in the top 5% of the Inbound Sales team while also being in the bottom 1% of refunds. -
Admissions Team LeadBrookline College Apr 2009 - Jun 2013Phoenix, Arizona, United States• Established regular contact cadence with prospective students to help guide them through the enrollment process.• Cultivated strong relationships with students by asking thoughtful questions to qualify and identify optimal higher-education solutions.• Coordinated with admissions representatives, providing performance feedback to improve student enrollment and satisfaction, as well as to reinforce adherence to Department of Education regulations.• Designed and implemented a New Hire Training program, which improved new team member onboarding processes by increasing team member engagement and shortening the learning curve.• Managed and maintained top performing admissions team for 8 consecutive months. -
Admissions RepresentativeEdmc Sep 2008 - Apr 2009Tempe, Az -
Customer Service RepresentativeAdvantage Rent A Car Jul 2005 - Sep 2008Phoenix, Arizona, United States -
Assistant ManagerPlay It Again Sports Apr 2003 - Jul 2005Phoenix, Arizona, United States
Matthew Washington Skills
Frequently Asked Questions about Matthew Washington
What company does Matthew Washington work for?
Matthew Washington works for Eso
What is Matthew Washington's role at the current company?
Matthew Washington's current role is Accomplished Account & Customer Success Manager | B2B & B2C SaaS Sales | Technology, Social Media & SEO Savvy.
What is Matthew Washington's email address?
Matthew Washington's email address is ma****@****ail.com
What are some of Matthew Washington's interests?
Matthew Washington has interest in New Technology, Community Service, Gardening, Personal Development, Photography, Fitness, Novels.
What skills is Matthew Washington known for?
Matthew Washington has skills like Leadership, Enrollment Management, Admissions, Coaching, Student Recruiting, Student Financial Aid, Staff Development, Customer Service, Public Speaking, Higher Education, Retaining Customers, Management.
Who are Matthew Washington's colleagues?
Matthew Washington's colleagues are Rob Hinrichs, Adam Blakley, Jennifer Dressel, Phillip Hopps, Nate Croy, Peter Lilburn, Ryan M..
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