Matthew Washington Email & Phone Number

Phoenix, Arizona, United States

• Coordinated with potential students who were seeking more information about higher education through email, text, and phone to schedule in-person appointments to explore the different program offerings.• Provided personalized campus tours to potential students showcasing the college’s amenities, resources, faculty and programs. • Guided students through the multi-step enrollment process including program selection, applying for and securing financial aid (when applicable), and preparing for the upcoming class start. • Led community outreach efforts at local high schools and community sponsored events to promote college’s degree and certification programs with an emphasis on benefits for at-risk youth and underserved students. • Maintained and expanded our social media presence on Instagram, Facebook, and TikTok resulting in a 250% increase in engagement across all platforms in 3 months.

Scottsdale, Arizona, United States

• Conducted cold calls to potential clients within the salon, professional services, and health & wellness spaces, expertly selling AI-driven marketing and customer retention software.• Fostered relationships with key decision makers to hone understanding of current customer reach, retention, and marketing efforts; worked with between 35 to 50 accounts in a given month.• Delivered customers to the customer success team for software deployment and integration. • Directed the pipeline to field leads and qualified for outbound calling; contacted the decision maker and ensured the point-of-sales (POS) software the client was using integrated with the new software.• Administered 100+ dials per day, subsequently exceeding activity metrics and achieving a 26% conversion rate (average conversion rate for sales team: 10%).

Gilbert, Arizona, United States

• Developed revenue generating opportunities by answering inbound customer technical support calls and providing exceptional customer service, such as listening to complaints/issues and presenting effective solutions. • Effectively determined how to align customers’ business goals to the best-suited products, such as email marketing, Office365, dedicated servers, DIY website builders, professional website services, cybersecurity tools, and SEO-driven marketing.• Facilitated positive and effective communication across departments to provide seamless service to customers during the acquisition and implementation of purchased products.• Orchestrated contact cadence with customers who needed a stair-step approach to building their accounts, ensuring proper timing of new product purchase and deployment.• Succeeded in achieving the top 3% in Net Promoter Score (NPS) with a conversion rate of 28% (company average: 18%).

Scottsdale, Arizona, United States

• Devised and administered outbound dialing campaigns that targeted existing customer markets to provide a needs assessment that would improve customers’ online presence; asked discovery questions to understand what tools the customer was using in order to market their business, understand the results of efforts, and define achievements; offered a tailored suite of online marketing tools to improve customer reach and placement on the web (search engine results).• Analyzed customer needs in order to provide recommendations for additional product and service upgrades.• Communicated closely with customers, educating them on current web presence trends and threats, as well as providing corresponding solutions.• Exceeded monthly sales quota, averaging 115% percent-to-goal over 24 consecutive months.• Sustained an NPS of 9.7 over 24 months (from all sales teams).

Scottsdale, Arizona, United States

• Utilized company services and products to aid and resolve customers’ technical issues.• Identified additional products and services to recommend customers by performing discovery throughout the interaction.• Accomplished being in the top 5% of the Inbound Sales team while also being in the bottom 1% of refunds.

Phoenix, Arizona, United States

• Established regular contact cadence with prospective students to help guide them through the enrollment process.• Cultivated strong relationships with students by asking thoughtful questions to qualify and identify optimal higher-education solutions.• Coordinated with admissions representatives, providing performance feedback to improve student enrollment and satisfaction, as well as to reinforce adherence to Department of Education regulations.• Designed and implemented a New Hire Training program, which improved new team member onboarding processes by increasing team member engagement and shortening the learning curve.• Managed and maintained top performing admissions team for 8 consecutive months.

Tempe, Az

Phoenix, Arizona, United States

Phoenix, Arizona, United States