Matt Dillon Email & Phone Number

St. Augustine, Fl, Us

San Francisco, California, Us

As a Global CSM, my responsibilities include:Strategic Planning: Develop and execute success plans that align with both Gainsight's objectives and the unique needs of global customers. This includes setting and tracking success metrics, identifying upsell and cross-sell opportunities, and ensuring customers realize the full value of their investment.Relationship Management: Build and maintain strong relationships with key stakeholders across different regions, understanding the nuances and cultural considerations of a global clientele. Act as the main point of contact for customers, providing guidance, and acting as an advocate for their needs within Gainsight.Product Adoption and Optimization: Drive the adoption and effective use of Gainsight products through training sessions, workshops, and regular check-ins. Use insights and data analytics to recommend improvements or customizations that enhance customer satisfaction and product value.Customer Health Monitoring: Utilize Gainsight's tools to monitor customer health scores, identify at-risk accounts, and implement proactive measures to mitigate churn. This includes analyzing usage patterns, customer feedback, and success metrics to ensure ongoing customer engagement and satisfaction.Feedback Loop: Act as the voice of the customer within Gainsight, sharing feedback, and insights with product development, marketing, and sales teams to influence product improvements, marketing strategies, and sales processes. Facilitate a two-way communication channel between customers and Gainsight.Education and Advocacy: Empower customers by providing them with the resources, knowledge, and best practices to become advocates of Gainsight. Foster a community of users who can share experiences, challenges, and solutions.My focus is to strategically guide my customers through their journey, ensuring they achieve their business outcomes, maximum value from Gainsight's solutions, and become loyal, long-term partners.

Us

When I'm not crushing CS KPIs, you can find me with my family or in the gym. As a Brand Ambassador for Barbell Apparel, I’m pumped to represent a brand that champions strength, performance, AND style. I engage with the community to promote Barbell Apparel’s high-quality athletic wear, leveraging my passion for fitness to create authentic, engaging content. Through social media I drive brand awareness, foster community engagement, and contribute to the brand’s growth by sharing my personal fitness journey and Barbell’s gear. They also make business casual look better, especially for those of us who wear a more athletic fit!

Roseland, New Jersey, Us

As an Enterprise Success Executive, I drive client retention through relentlessly monitoring and managing my client's success. I own $14M+ ARR and am the one trusted advisor who builds and strengthens client partnerships by creating and operationalizing a Client Success plan in conjunction with the Client's Decision Makers, influencers and C-Suite.I initiate interventions to address any areas of concern in overall client health; including client satisfaction, client experience and product adoption across the client's ADP portfolio. Responsible for establishing the client relationship and building their loyalty, consulting with the client to define appropriate desired outcomes based on the client's suite of products and stage in the adoption journey, ensuring the client's optimal use and solution adoption of products and services, advocating for our mutual best interests, and driving engagement through data insights and other unique ADP assets.• Effectively manage across business units within ADP to understand the hidden elements within the organization that impact the client and the business.• Effectively position ADP Executive Sponsor and execute effectively against the Client Playbook, including Success Plan and Executive Business Reviews to ensure the client holistically realizes the value in the ADP relationship.• Partner with internal partners to ensure a unified experience and manage Client Health.• Proactive partner who helps clients think through the marketplace implications, how that affects client strategy and provides best practices of similar verticals• Sharing HCM industry updates and information relevant to a particular client's needs in a manner that which support and help their business.• Establish and manage an expectation of reference-ability and client engagement opportunities relevant and beneficial to both the client and to ADP including driving participation in key events (MOTM, CAB, Online Forums, Ambassador Program, etc.).

Roseland, New Jersey, Us

Work independently and collaboratively as part of various teams within assigned geography to close sales, win business, and reach sales goals.Implement a sales strategy targeted to decision-makers and business owners to build a network and capture new business.In addition to selling cloud-based human resources solutions, I also strategically cultivated additional business within existing accounts. Serve as a trusted advisor, partner, and ADP ambassador to my clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards.Achieved President's Club

St. Louis, Mo, Us

Fleet Management Division of Enterprise Holdings. Consultative sales process with medium to large-sized businesses who operated fleets of vehicles between 15 to 300 (cars, suvs, trucks, and BIG trucks).Worked to change mindsets on leasing, cost-effective vehicle cycling, outsourcing, leveraging large buying pools, and helped businesses maximize the cash-flow surrounding their fleet spend on fuel, maintenance, depreciation, and downtime.