Matt Doherty Email & Phone Number

Eastbourne, Gb

Brighton, England, Gb

Aiding the transformation of DDaT, creating high-performing, agile delivery teams focused on user-centricity and "new ways of working."Developing and implementing best practices for agile delivery across multidisciplinary teams (Technology, Digital, Data, Change).Providing strategic direction for the delivery practice, driving a data-driven and digitally-led approach within the organisation

Brighton, England, Gb

Brighton, England, Gb

I was responsible for the teams supporting and improving the off-the-shelf technology components across TPR; the primary platform was on Dynamics 365. As part of this role I successfully managed to transition the teams from the traditional delivery approach to a long-lived, 'Product Management' delivery.

Tunbridge Wells, Gb

Strategic role responsible IT and Technology at the Association. As the Head of Technology I ensure IT service delivery and stability for the business while also driving through important technological change. I am responsible for end user software, infrastructure, security and support of our systems and services. More recently I have also taken responsibility for our Product Owners who manage the software solutions used by our Members. A key part of my role is to identify technological enablers and guide the successful implementation of such technologies.

Tunbridge Wells, Kent, Gb

On secondment, reporting to the Financial Director to deliver a cross departmental project to replace the incumbent CRM and Contracts solutions.

Tunbridge Wells, Kent, Gb

Researching and identifying new technologies to improve both product and internal system functionality and to manage the implementation and integration of these solutions. The focus is on cloud and mobile platforms and infrastructure technologies.The role involves both Business Analysis and end to end Project Management (Agile) activities.

Tunbridge Wells, Kent, Gb

Working in an Agile environment, I am responsible for the overall planning, monitoring and completion of assigned IT Projects, crossing multiple business units. For further information on the types of projects I've managed, please see the projects section below.

Tunbridge Wells, Kent, Gb

Designed and implemented a new software change management process following the ITIL framework. As part of the Project Management role, I would help the business develop requirements for the software change requests, I would then work with management and the executive to set development priorities and subsequently update the development project plan. Finally it was my responsibility to organise and supervise UAT and then communicate the software release.

Tunbridge Wells, Kent, Gb

- Provide 1st /2nd line support for our 280 mobile workers and 190-office based staff in our head office & 4-regional offices on a rolling shift basis covering hours 08:00 to 18:00- Respond to and log Helpdesk enquiries in a timely manner and provide fixes for our desktop/laptop hardware, software applications including Sales Logix CRM system, Microsoft Office applications and PUBS/EIS bespoke applications used by our engineering and Tachograph inspectors, ensuring that all logs are recorded on the IT helpdesk software.- Provide external customer support for our Digital Tachograph products (training will be provided)- To record and provide a ‘fast response’ support to customer technical queries, escalating to 3rd line where required- Provide technical advice to prospective customers, sometimes in a pre-sales capacity- To configure, fault find and manage warranty returns for IT equipment and Digital Tachograph products - Provide floor-walking and on-to-one coaching to help identify problems, resolve them and to identify better ways of using our IT systems. - Provide induction training for new starters and basic user training on the use of our business systems. - Assist with the provision of broadband and VoIP to our remote/mobile-workers and home workers- Assist with the provision of mobile phones, blackberry and car kits- Active directory account management (starters/leavers)

London, Islington, Gb

Employer: Phones4uDetails: 1st and 2nd line support of software and hardware (including desktops, laptops, printers, scanners and projectors) in a Windows 2000 / XP environment. Also worked with Active directory and Exchange 2000.