Matthew Durst Email & Phone Number

Colombia Maryland

Serving in a leadership and management focused role to the Physician Clinical Governance Board / MSOManaging the strategic planning and execution necessary to surpass revenue, profitability, cash flow, business goals, and objectives throughout the company's operationsManaging daily operations within two Anesthesia divisions across 12 facilities with 71 FT Physicians, 40 FT mid-level, and 2 admin staffProviding highest level of responsibility for effectiveness of internal and external process within the Maryland/DC divisonsDeveloping timely, accurate, and complete reports on the operating condition of the companyManaging the delivery of daily service, scheduling, and other operational deliverablesLeading development, communication, and implementation of growth strategies and processes while maintaining the infrastructure of operating systems, processes, and personnell designed to accomodated organizational growthMaintaining understanding of financial reporting and operation of assigned facilities, including presenting and communication of this reporting with internal physician leaders and external facility administrationMaintaining full understanding of Anesthesia department operations and staffing of assigned facilitiesWorking in conjunction with Leadership to manage new businessRepresenting the organization with customers, shareholders, and business partners

Promoted to Associate Manager of Provider Engagement due to a demonstrated ability to achieve and exceed the expectations and responsibilities related to the Customer Success Associate roleLed the day-to-day execution of Clover’s Customer Success strategy to drive adoption and strong engagement with the Clover Assistant toolDirect supervision of a team of 4-6 Customer Success Associates in their daily physician practice outreach, product training and deployment, and provide regular updates to Provider Engagement leadership on the overall performance of my team against key company success metrics and OKRsOversaw key initiatives involving Customer Success Associates collecting user feedback to generate valuable field insights to inform future product enhancements and engagementActed as a liaison between small and large physician groups participating in Clover’s Medicare Advantage and/or Direct Contracting lines of businessAddressed and resolved operational challenges raised by Clover Assistant providers through external and cross-functional collaborationCollaborated with Clovers Clinical and Product teams to identify opportunities for Clover Assistant performance improvements and align on effective interventions for both lines of businessPartnered with Clovers Provider Engagement and Product teams to identify opportunities and implement strategies to improve Clover Assistant adoption and utilization

Jersey City, New Jersey, United States

Managed 30+ physician offices in relation to the usage of the Clover Assistant ToolActed as a liaison between physician offices and Provider Solutions department to ensure timely Fee-for-Service and Clover Assistant Payment processing as well as ensuring accuracy of those payments by reviewing claims reportsActed as a liaison between physician offices and Product Development department to troubleshoot any technical issues that physicians may experience when using the Clover Assistant ToolActed a liaison between physician offices and Provider Data Management department to ensure new physicians are credentialed in our system to facilitate Clover Assistant usageConducted trainings for new providers in relation to Clover Assistant implementation and usageConducted trainings for new Clover Hires in relation to Clover Assistant implementation and activationsAssisted leadership with Team Lead responsibilities by addressing day to day issues from other Customer Success Associates

Hackensack, Nj

Promoted to Practice Manager I due to a demonstrated ability to manage through laborious and demanding clinical practices. Recognized ability to master complex concepts, take initiative to step in as needed to support clinical teams with the goal of improving existing processes, and to create an overall streamlined workflowManaged and oversaw daily operations of 6 anesthesia programs/27 facilities with 89 FT Physicians, 80 FT mid-level, and 4 admin staffDirect management of cost saving solutions and effective labor management through intimate understanding of the scheduleMaintained working knowledge of facilities contractual requirements directing the renewal/amending of contractsActed as a liaison between facilities and corporate departments including but not limited to HR, Benefits, Legal, Payroll, Quality, etc.Direct supervision of clinical and non-clinical staff by way of performance evaluations and managing through behavioral issuesPartnered with Recruitment team to staff all open vacancies and ensure compensation is aligned with marketAnalyzed financial and operational data to uncover performance issues and leading to execution of financial opportunities/cost savingsCollaborated with Finance and Clinical/Operational leadership for annual budget prep and reviewUpheld clinical quality policies and procedures to maintain corporate compliance standardsPartnered with business development on organic and M&A expansion opportunities responding to procurement driven RFPs with financial analysis and presentationsSupervised the daily reconciliation of revenue cycle management volume/unit reportingGuided clinical leadership to uphold policy and procedures to maintain corporate integrity as viewed from a compliance and HR standpoint

Hackensack, New Jersey, United States

Directly assisted Practice Manager in overseeing daily operations 3 anesthesia programs/10 facilities with 39 FT Physicians, 80 FT mid-level, and 1 admin staffServed as the initial point of contact for clinical staff in regards to payroll & expense processingCollaborated with credentialing department and facility Medical Staff Office to assist in clinician onboarding from start to finish credentialing issuesAssisted HR & Benefits departments in communicating details surrounding annual benefit enrollment, FMLAs, work related injuries, etc.Coordinated with Clinical leadership to initiate, schedule, and maintain minutes for all staff meetingsPartnered with Revenue Cycle Management for daily reconciliation of casesRespond to other operational issues as they arise, report and escalate to leadership as needed

Long Beach Island, New Jersey

• Oversaw and delegated waitstaff to specific roles during wedding events• Supervised and participated in pre-event set ups and post-event clean ups• Coordinated with clients and their families to ensure all needs are met

Bachelor'S Degree, Public Health, 3.0 Gpa

Activities and Societies: Attained Dean's List for 2014 Fall & Spring semestersRutgers, The State University of New Jersey - New.

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Phi Theta Kappa Honor Society