Matt Eggers Email & Phone Number

Des Moines, Iowa, United States

Des Moines, Iowa Area

Complete comprehensive quality assurance audits on commercial casualty claimsComplete targeted claim audits as directedCollaborate with claim management to review audit results and develop plan moving forwardReview best practices and claim handling procedures for areas for improvement

Des Moines, Iowa Area

Investigated complex commercial lines and personal lines policy and underwriting filesDeveloped and administered SIU departmental trainingResearched and developed venue specific trainingEditor of, and writer for, departmental newsletter distributed companywideInvestigated complex fraud ring activity involving numerous parties and providersConducted field.

Des Moines, Iowa Area

Reviewed complex and unique personal and commercial policies for coverage Provided high level customer service to all customersUtilized all resources to complete thorough claim investigationsEvaluated, negotiated, and settled medium to large loss casualty claimsHandled files with attorney involvement, including litigated files, to conclusion

Investigating and managing first party medical claims. Determining reimbursement of medical, wage loss, and extra services claims, which may require settling the claim. working with claimants, medical, providers, attorneys, and others within the company to ensure the most efficient handling of the claim.

Investigate client program violations through document analysis and interviewsDeveloped sound investigation techniques such as document analysis and interviewingProgressed written communication skills through analysis and investigation preparationDeveloped and implemented GPS monitoring system for entire organizationWorked independently and structured time.

Maintained communication between client, staff, agents, and community resourcesProvided informal client counseling and support as neededMonitored facility activities and enforced facility rules Received organizational award for unifying different units within facility Gained knowledge of correctional system and social service resourcesCenter for Homicide.

Utilized numerous resources like LexisNexis and J-Store for intensive research purposesResearched the concept of critical thinking and how it applied to a work environmentCompiled thorough statistics on individual homicides and input them in master databaseInvited to and attended National Homicide Researcher's conference

Ma, Criminal Justice Leadership

Bachelor Of Arts, Criminal Justice