Matthew Eng Email & Phone Number

Bridgewater, NJ, US

Bridgewater, NJ, US

Piscataway, New Jersey, United States

- Troubleshoot and resolve IT issues with Rutgers students, faculty, and staff in a computer lab environment (15 hours/week paid position) while attending school full-time- Provide escalated support and assist consultants during complex technical situations- Conduct performance reviews for consultants and provide constructive feedback- Create and modify.

Piscataway, New Jersey, United States

- Troubleshoot and resolve IT issues with Rutgers students, faculty, and staff in a computer lab environment (12 hours/week paid position, average 5 calls per shift) while attending school full-time.- Provide email, in-person, and escalated Level 2 phone support for users.- Assist Level 1s and Level 2s during challenging calls and situations.- Consult.

Piscataway, New Jersey, United States

- Troubleshoot and resolve IT issues with Rutgers students, faculty, and staff in a computer lab environment (8 hours/week paid position, average 10 calls per shift) while attending school.- Document incidents in RU IT Ticketing System with lessons learned.- Consult with and escalate to Level 2s and above on an as-needed basis.- Sanitize 30-50 lab.

New Beginnings is an Enactus (international non-profit organization) project with the goal of helping previously incarcerated individuals secure employment, form strong connections with mentors, and utilize local resources- Member of a student developer team that executes weekly deliverables- Utilize the React library to efficiently update the UI and.

Bloomington, Indiana, United States

- Deployed Filebeat and Logstash to collect, process, and ship log data to Elasticsearch- Analyzed malicious network traffic (Wireshark & Zeek) and log data (Kibana) in CTF exercises- Engaged in tabletop exercises to conduct incident response scenarios and gain insights into threat actor tactics, techniques, and procedures (TTPs)- Showcased project to.

Flemington, New Jersey, United States

- Responsible for weighing, wrapping, and labeling meat for retail sale.- Continuously monitored inventory and took the initiative to ensure proper supply was available for purchase on sales floor.- Assisted members with inquiries on meat cuts and availability.- Improved efficiency of meat department closing process while maintaining compliance with safe.

Morristown, New Jersey, United States

- Performed shop maintenance for a European automotive repair facility and assisted certified technicians.- Performed oil changes, tire rotations, swept/vacuumed shop floor.- Average 40 hours per week.

Computer Science, 3.79

Activities and Societies: Rutgers Enactus, Rutgers Animation ClubComputer Science major and Data Science minor

High School Diploma, 4.23

Activities and Societies: Build a Future Club (Co-President), Ultimate Frisbee ClubScored 5/5 on five AP exams: Calc AB, Calc BC, CS.