Matteo Saba Email & Phone Number

Ireland

Ireland

Dublin, County Dublin, Ireland

As Recommendation Operations Quality Assurance in Trust & Safety, I'm responsible for market recommendations. Following are my key contributions to the role: - Research, identify potential risks through daily work, and take decisions with market data analysis by applying improvement plans. - Working closely with vendors, and client operations teams to provide solutions. - Focusing on the quality and safety of the content, deeply understanding and following up on business progress by improving user experience and implementing product efficiency. - Working with the different departments to optimise relevant working standards of our projects. - Ensuring requirements are met throughout the development plans and driving compliance with applicable policies for the specific market, using ethical judgment regarding business practices, and escalating, managing, and reporting control issues with transparency. - Act as a final arbitrator for vendor's accuracy judgment, set and track realistic KPI metrics, and deliver calibrations & training sessions with BPO vendor teams.

Dublin, County Dublin, Ireland

As Senior Model Optimization Specialist, I'm responsible for monetization integrity automation related work, especially in model-training and AI optimizing fields.Following are my key contributions to the role:- Be responsible for creating new training materials and conducting training sessions forour monetization ads integrity, especially in model training and optimizing the field bylabeling, collecting, and classifying contents.- Standardize and optimize model management mechanism & labeling process and deliverytraining for outsourcing vendor team.- Act as the 2nd line quality to check vendor's labeling quality, participate in quality, settingand track realistic KPI metrics, participate in quality calibrations with BPO vendor teams. Personal KPI metrics (Queue live, ATH 75 sec, Quality 100%, Productivity 100% cases daily on second quality review).

County Dublin, Ireland

As UK POC in the Privacy Team in Facebook Intellectual Property Project, I evaluate, Investigate, label, and identify patterns in suspicious activities to avoid recursion on client user account Digital Rights, Copyright & Trademark claims. I review privacy contents according to General Data Protection Regulation Policies (GDPR), create tasks, and constantly follow up on open tickets. I flag social media accounts and remove fraudulent content providing customer support. Therefore, I interact with users providing technical assistance support depending on Social Media Content. Furthermore, I review more than 150 tickets daily focusing on quality and productivities targets. Following are my key contributions to the role: I evaluate and investigate suspicious activities according to General Data Protection Regulation Policies (GDPR) and provide technical customer support assistance on social media user accounts (issued approximately 750 tickets weekly). Escalate & flag social media users' accounts, reactivate, deactivated users' accounts, and removefraudulent content according to the policies. Quality 99% and Productivity 150 tickets per day. AS POC, providing refresher, calibrations session to the new agents, and make sure sustainable results to be delivered.

County Dublin, Ireland

I aimed at meeting established milestones by developing effective action plans for motivation of team members. I identified members’ strengths and likes and spearheaded workflow, web page content, and advertising content in compliance with client policy for Italian Google ads market of 7 agents based in Dublin. I utilized internal tools for managing escalating violations of client policies. I supported various workflows, products, and marketing operations within five countries by analyzing Google’s online social media channels and advertising content. I achieved clients’ total satisfaction with company products by evaluating customer inquiries and timely providing resolution. I produced quality reports by leveraging internal applications and provide to key stakeholders to support decision making process. Following are my key contributions to the role: Escalate violations of client policies using internal tools. Maintaining high quality with targets 99% of quality and 100% of productivity reviewing over 6500 ads per day including Google Ads, Moving Image, Display Template, Digital Media or YouTube and sensitive content. Evaluate Google’s online social media channels especially child abuse and advertising content with accuracy and strong attention to detail supporting different workflows, products, and 3 different markets. Commended for the remarkable performance and awarded with Gold Star for best team and Bronze Star for quality.

Dublin, County Dublin, Ireland

Ensured proper allocation of each piece of luggage for departing and arriving flights in a timely manner by placing the luggage on the proper flight/terminal. Engaged with clients in professional manner, identified concerns, and recommended suggestions with a focus on attaining high satisfaction levels. Selected Contribution: Established and maintained the calm in environment and during high volume of flightschedules.

London, England, United Kingdom

I delivered quality customer service by inquiring customers’ purchasing needs and providing recommendations based on expertise of new and current products and customers tastes. I built and upheld strong relationships with all customers to generate repeat business. I capitalized upselling opportunities by providing recommendation on menu. I greeted customers, reserved tables by coordinating with clients via mail and calls, and organized dining in correspondence with bookings. Some of my notable accomplishments from the tenure are: Enforced end-to-end compliance controls of restaurant’s rules and regulations within serving and seating area to maintain high standards of hygiene. Accomplished optimal efficiency and productivity in operations by managing inventory and product levels through stocking, refilling, rotating, and preparing fresh coffee products and specialty products.

Alpine Training Center, Aosta Area, Italy

I expertly operated and maintained a wide range of weapons, including rifles, hand-grenades, light, medium and heavy machine-guns. Furthermore, I did operations with support elements such as fighter aircraft and tactical. In addition, I employed camouflage and concealment, assault, defense, unarmed combat, and escape-and-evasion tactics specialized in mountain tactics. Following are my key contributions to the role: I reviewed the Sales Campaigns through the SILD State Defense Platform.  Cooperating in Safety Roads Operation in Italy. I participated in the Abruzzo Earthquake Emergency Operation in Italy.  I finished the Military Service with Excellent performance and 5 Eulogies of Merit.

Master Of Science - Ms, Fintech Innovation

In Progress

Bachelor Honour Qqi Level 8, Business In Management, 4.0

I have been placed 2 times in the Dean's Honour List academic year 2019/2020 and 2020/2021.

Diploma Of Education Awarded By Institute Of Commercial Management Recognized By Ofqual Level 6, Digital Marketing & Social Media

Grade: Distinction