Matthew Favaloro Email & Phone Number

• Leads and oversees the overall project management function.• Provides strategic direction for project delivery and ensures alignment with organizational goals.• Acts as a key point of contact for senior leadership, conveying project status, risks, and progress.• Develops high-level project plans, including resource allocation and budget estimation, and ensures project plans align with business objectives.• Conducts regular reviews of project plans and adjusts as needed to meet changing requirements.• Collaborates with senior leadership to gather input on project goals/priorities.• Addresses stakeholder concerns and ensures their expectations are managed effectively.• Facilitates collaboration among cross-functional teams, ensuring seamless communication.• Works with technical leads and architects to address complex project challenges.• Conducts thorough reviews of project deliverables to guarantee they meet specified requirements.• Implements quality improvement initiatives based on project reviews and feedback.• Identifies potential risks and issues early in the project lifecycle.• Develops risk mitigation strategies and ensures their implementation.• Conducts regular risk assessments and provides recommendations for risk avoidance or mitigation.• Manages relationships with clients, ensuring their needs and expectations are met.• Coordinates activities with multiple departments• Interacts with the supplier community to procure necessary infrastructure and tools.• Manages the timely acquisition of resources required for project implementation.• Ensures cost-effectiveness in procurement activities.• Specializes in Healthcare Audio Visual Solutions implementations.• Oversees the maintenance and delivery of managed collaborative services.• Utilizes advanced project management methodologies and best practices.• Guides project teams in achieving successful project outcomes.

Eatontown, New Jersey, United States

• Ability to multi-task with several projects simultaneously, discussing and prioritizing project issues.• Ensures that the project scope is well documented and managed properly throughout the delivery cycle of the project.• Manages project schedule and performs analysis to ensure that appropriate resources are allocated to the project and milestones are met.• Knowledge of Unified communication and Collaboration solutions (i.e. managed services, technical support services, professional services, cloud-based collaboration services, integration).• Implementation, maintenance and delivery of managed collaborative services including videoconferencing, networking, video infrastructure, facilities coordination.• Ordering and tracking equipment, managing due dates of project team deliverables, scheduling resources, setting and up and processing invoicing, retrieving acceptance and all other duties as assigned.• Work effectively with other departments including, Purchasing, Accounting, Engineering, Production and Logistics to ensure successful completion of assigned tasks.• Communicates project status, progress on deliverables, and risks/issues to stakeholders and leadership in a timely manner.• Knowledge of field issue drawings, control system operation/development, audio/video components, and implementation of systems.• Develop project plans/timelines, schedule and work breakdown structure for projects.• Interacts with supplier community and procures necessary infrastructure and tools in a timely manner.• Provide support for Operations Leadership activities including taking and distributing meeting notes and follow-up activities as requested.• Effective communication with presentation and written skills.• Experience in coordination of complex and challenging projects.• Excellent personal and interpersonal skills in relating to others and managing diverse relationships.

Eatontown, New Jersey, United States

Eatontown, New Jersey, United States

• Responsible for supporting project managers on all internal and external tasks to coordinate customer system installations and room relocations.• Support Project Managers on all assigned open projects to include ordering and tracking equipment, managing due dates of project team deliverables, scheduling resources, setting and up and processing invoicing, retrieving acceptance and all other duties as assigned.• Assist in the adherence to client’s system delivery process guidelines and provides feedback to project teams to take proactive measures to resolve the issues.

Eatontown, New Jersey, United States

• Lead Telehealth Technician. Has developed an outstanding relationship with customers across the entire Yorktel Healthcare Systems platform, becoming the go-to tech both internally and externally.• Active involvement in all current Telehealth issues, working with project/account managers and executive management not only on current trouble tickets, but also on the advancement of future Telehealth solutions.• Previously lead technician on many Federal Accounts, including SSA.• Work very closely with all departments across the company on issues ranging from IFS/Vision issues, to advanced troubleshooting at customer sites.• Answer technical and logistical questions pertaining to video conferencing and collaboration services.• Maintain records of technical support requests and specific needs for various customers.• Communicate with end users to assist with diagnosing and repairing audio and video issues remotely.• Respond with a sense of urgency when receiving customer correspondence that suggests customer satisfaction• Ensures all assigned trouble tickets are resolved to Customer Satisfaction. Trouble shooting includes but is not limited to site testing, report log analysis, vendor trouble ticket reporting and interaction, updating portals, and resolution.• Interact with Partners and Vendors to determine and resolve customer issues with equipment or network incidents. • Participate in root-cause analysis of technical issues to assist with the resolution of trouble tickets.• Update and recommend processes and procedure changes to better assist customers and resolve issues in an accurate and timely manner.• Work with internal and external resources to arrange for dispatch of personnel to customer site when necessary.• Responsible for working with internal and external resources to dispatch hardware to customer location as necessary.• Responsible for upgrading or downgrading software to ensure better functionality and increased customer satisfaction.

Eatontown, New Jersey, United States

• Schedule/create all video conferences for Managed Services Fortune 500 clients• Ensure successful, quality customer interaction/service and conflict resolution for both internal and external customers• Train customers on process and procedures for scheduling video calls and overview of how Managed Services works• Prompt turnaround of video conference confirmations, to meet or exceed Service Level Agreements• Provide concierge support for all global clients• Real-time scheduling troubleshooting or trouble isolation with customers• Build and launch video conferences as needed

Trenton, New Jersey, United States

• Assists with human resources activities as required, including all phases of the hiring process, maintenance of employee files, and scheduling• Maintain personnel files• Assists directors and managers of various units when required• Coordination and record keeping for administrative office• Assists with fundraising activities as required• Type correspondence for Administrative Office and prepare required reports• Assists with planning and organization of Rescue Mission events and meetings• Fields inquiries and telephone calls, directing such to appropriate staff/unit

Freehold, New Jersey, United States

• Exceptional service and management skills in the culinary industry • Maintain excellent time management skills to provide quality service• Providing direct attention to customer needs and managing/mentoring staff to provide excellent customer service.• Display excellent communication skills while delegating responsibilities in a high-stress environment• Consistently uphold professional demeanor while dealing with all customers• Gained strong multitasking skills to ensure exceptional service• Utilized strong positive conflict resolution skills

Weehawken, New Jersey, United States

• Worked closely with senior recording engineer to fulfill production editing and marketing needs• Assisted in the studio recording process• Responsible for the overall maintenance of the studio; ordering office supplies andstudio equipment as needed• Provided general administrative support to the senior recording engineer• Responsible for setting up equipment and providing technical support to ensure a positive experience for various clients

Marlboro, New Jersey, United States

• Provides exemplary customer service at front end• Responsible for opening/closing the store• Maintained quality service by establishing and enforcing company standards andassessed store condition and customer service levels• Assisted with training, supervision, overseeing, and management of front endassociates

Bachelor Of Arts (B.A.), Mass Communication/Media Studies

Marketing, Accounting