Matthew Fichtner Email & Phone Number

Warren, Michigan, United States

• Senior Data Analyst - Developed data solutions for work priority, assignment, and staffing in a highly matrixed Agile environment; connected program and components to software feature development. Designed data queries, ETL pipelines, BI dashboards, and performed analyses to more intuitively connect teams and leaders to their data. And, supported several data migrations as the business transferred data from Data Warehouse to Hive and Databricks resources. As a senior engineer, frequently coached and mentored teammates and engineering teams on data technologies.• Quality, Reliability, Durability Engineer Team Leader - Investigated warranty, customer survey, JD Power, and other internal data streams to identify sentiment trends and product quality issues. Collaborated with engineering, service, and suppliers to mitigate identified concerns reducing claims by as much as 70%. Conducted NLP analyses to automate classification of survey responses. Served as the Infotainment quality lead for launch of 2022 Corvette and Escalade programs.

Waukesha, Wisconsin, United States

• Data Manager, Analyst, and BI Developer - Worked with service teams to identify cross-functional, operation metrics and information requirements, and then develop timely, statistically-relevant, data-driven analyses and decision support tools. Subject areas include: finance, product quality, product location, inventory control, staffing, and training.• Supplier Quality Engineer - Supported global purchasing strategic initiatives to reduce an excessive supplier base, improve supplier quality and on-time delivery, and decrease part cost; and analyzed the feasibility of transitioning more expensive parts to alternate materials, processes, and low cost suppliers. Facilitated meetings between engineering, purchasing, manufacturing, and global suppliers while supporting product development or to resolve critical part defect issues; consolidated and analyzed manufacturing and service part defect data and compared and contrasted supplier expertise, part cost, and part complexity to determine a prioritized list reflecting overall supplier capability; and identified and worked with “poor quality” suppliers to improve process control or overall internal quality systems.• Customer Satisfaction Six Sigma Black Belt - Project managed global cross functional teams of marketing, engineering, service, applications, and sales representatives in resolving over 6,000 customer complaints ranging from product quality and reliability, service response, and sales delivery and commitment. Analyzed complaint trends to determine product reliability and service training needs; revised internal processes and developed real-time tracking and metric publication mechanisms improving visibility and ownership; and presented updates to general and executive management levels all resulting in reduction of complaint response and resolution time by 75%.

Tampa, Florida

• Conventional Ground Operations Branch Chief - Analyzed operational, diplomatic, and intelligence reporting to identify critical international strategic events and provide military recommendations to national leadership on: combat operations in Iraq and Afghanistan, support to key international allies, reinforcement of US embassies abroad, and delivery of humanitarian assistance during times of international crisis.• Civil Affairs Detachment Executive Officer (Afghanistan) - Facilitated military operational and reconstruction planning efforts with Department of State, USAID, Department of Agriculture, and British diplomats to coordinate and prioritize security, counter-narcotic, economic, educational, medical, and governance development efforts in Southwest Afghanistan. Managed an overall military reconstruction budget and $38M and directly led projects exceeding $10M in support of these efforts.• Air and Fires Planner - Collaborated with military aviation and ground planners as part of a conceptual unit tasked with testing aviation planning tools, developing air planning procedures, and serving as a subject matter expert in Joint and US Marine Corps air and fires operations.• Commanding Officer, Force Protection Company (Iraq) - Led as many as 500 Marines to develop a integrated layered security plans for the primary command and air bases in Western Iraq. Responsibilities included managing the redesign of barrier obstacles at primary facility entrances, construction of fortifications for key base infrastructure, testing of newly fielded equipment, and drafting appropriate search procedures and operational orders.• Other - Built and led highly effective teams that provided artillery, transportation, admin, HR, legal, logistical, and communications support. Implemented comprehensive training programs to reorganize, retrofit, and retrain units while focusing on technical and junior leader development.

Louisville, Kentucky

Coordinated marketing, engineering, manufacturing, purchasing, and supplier efforts in the development of 125 parts for new refrigerator product lines. Tracked over $2M in tooling at 12 injection molding, plastic and metal extrusion, and packaging suppliers; collaborated with the suppliers to develop detailed quality control and packaging plans; and prioritized metrology and production ramp schedules to deliver certified parts to production facilities. Led team efforts to document and formalize all qualification procedures for the fledgling Supplier Quality organization.

Master Of Science (Ms), Computer And Information Sciences, 4.0/4.0

In-depth study of Operating Systems, Computer Networking, Software Project Management, Algorithms and Computer Systems Security.

Bachelors Of Science (Bs), Mechanical Engineering

Activities and Societies: NROTC (freshman year), Intramural Sports, Society of Automotive Engineers.BS in Mechanical Engineering focusing.