Matt Flenley Email & Phone Number

Belfast, Gb

Belfast, Northern Ireland, United Kingdom

- Leading strategic marketing initiatives at Datactics- Managing analyst relations for the firm with industry analysts including Gartner, Bloor, Forrester- Implementing product marketing and coordinating delivery of functional and non-functional product and technology roadmaps - Leading and developing a talented team to drive brand awareness and customer engagement

Belfast, United Kingdom

Datactics' mission to be the data quality tool of choice for financial services firms is 100% what I'm about. Whether that's in written materials, events, podcasts, conversations... whatever it might be, this is what you can find me doing. Similarly, working on our customer review programmes (via Gartner Peer Insights, Info-Tech and The Information Difference) puts me right in front of our live customer feedback and connect the dots to our tech team.I've got a superb team here at Datactics and you can reach out to them here on LinkedIn.

Belfast, United Kingdom

Overall responsibility for development and implementation of the brand and communications strategy at Datactics, a class-leading and highly regarded provider of data quality and matching software to the financial services sector.

Belfast, United Kingdom

Primary responsibilities:Review customer experience and satisfaction data to provide actionable outcomes, support for frontline and escalate issues where appropriate.Maintain accurate records with regard to Conduct Risk and provide qualitative insights into quantitative MI.Share knowledge with frontline and a range of internal stakeholders.Conduct Root Cause Analysis of complaints in line with Conduct Risk requirements and track issues to successful resolution.

Belfast, United Kingdom

Responsible for managing projects on behalf of NI Network, delivering improvements in service, operations and in respect of regulatory change requirements.Part of a core team providing centrally-managed leadership and support for issues and problems arising through day-to-day operation of Network.

Belfast

Leading Customer agenda in Bank of Ireland's NI Network, a 35-branch, multi-channel business, through: - data analysis including complaints Root Cause Analysis & customer satisfaction surveys, producing commentaries and executive summaries on monthly & quarterly basis for review by senior management - liaising with internal service providers, including escalations and incident resolution - reviewing internal and external communication in line with internal standards - chairing local customer forums - producing appropriate internal communications for Network staff - overseeing TCF / Conduct Risk initiative including carrying out risk assessments and producing monthly performance scorecards and appropriate actions

Belfast, United Kingdom And Dublin, Republic Of Ireland

Managing Debit card business for NI&GB, and working on ROI portfolio, including: - stock management - customer communication - projects and development initiatives - fraud and MI analysis - compliance - MI reporting - setting budgets - managing P&L - internal transaction queries

Managing internal/external suppliersInterfacing between internal units especially on matters of escalation

Belfast, United Kingdom

Customer service operative in Belfast Pre-Offer Intermediary Mortgage Centre.

Ba (Hons.) Transportation Design, Art/Design/Technology

Maths, Physics, Graphical Communication

Sixth form college - studied A-levels as above.