Samewave is a new breed of business management software that banishes bad meetings, increases productivity & drives businesses forward. In a nutshell, Samewave collects key business data from staff and systems to create online scoreboards and forums. Staff can present and discuss facts and figures, agree actions and track business performance.As a co-founder of Samewave, I took on the CEO role to oversee the strategic management and day-to-day operational management of the company… Show more Samewave is a new breed of business management software that banishes bad meetings, increases productivity & drives businesses forward. In a nutshell, Samewave collects key business data from staff and systems to create online scoreboards and forums. Staff can present and discuss facts and figures, agree actions and track business performance.As a co-founder of Samewave, I took on the CEO role to oversee the strategic management and day-to-day operational management of the company. Key responsibilities include:*Leadership of the company and its circa 8+ staff. *Liaising with and reporting to the shareholders of the company.*Setting & delivering the company’s strategic objectives.*Planning and implementing strategic & tactical operational plans.*Overseeing all aspects of the company, from product through to finance. *Accountability for the overall performance of the company.*Provision and management of the company’s organisational structure and business processes.*Management of the profit & loss statement, cash flow & related fiscal responsibilities.*Development & implementation of marketing strategy and campaigns.*Production of marketing materials.*Development & management of sales strategy & product support.*Development & management of the customer lifecycle from end-to-end. Show less

An independent management consultancy that delivers the composition of old and new school strategy required to succeed in the world today. Areas of specialisation include information technology, digital media, professional services & start-ups.

Big Ideas Group South Africa is an IT resourcing agency providing fully managed technical staffing options and technical professional services for clients of any kind. Services range from IT management and service delivery through to software development. This position is a general corporate manager type role focused on managing the business as a whole. Key responsibilities included:*Managing the internal team.*Holding a position on the senior leadership… Show more Big Ideas Group South Africa is an IT resourcing agency providing fully managed technical staffing options and technical professional services for clients of any kind. Services range from IT management and service delivery through to software development. This position is a general corporate manager type role focused on managing the business as a whole. Key responsibilities included:*Managing the internal team.*Holding a position on the senior leadership team.*Accountability for the overall service delivery of the business.*Recruitment and HRM of the internal team.*Ensuring the maintenance of client service benchmarks.*Oversee short and long-term tactical planning of the business.*Management of business-wide resource planning and scheduling.*Ensuring adherence to technical standards and best practices.*Organise progressive training & development of all staff.*Provision & management of the business structure, service delivery frameworks and business processes.*Financial management of the business and all related expenditure. Show less

QS SA Resources is an IT resourcing agency providing fully managed technical staffing options and technical professional services for clients of any kind. Services range from IT management and service delivery through to software development. This position was a general corporate manager & operational management type role focused on managing the company's service delivery to clients, from recruitment of internal staff through to client services. Key responsibilities included:… Show more QS SA Resources is an IT resourcing agency providing fully managed technical staffing options and technical professional services for clients of any kind. Services range from IT management and service delivery through to software development. This position was a general corporate manager & operational management type role focused on managing the company's service delivery to clients, from recruitment of internal staff through to client services. Key responsibilities included: *Managing the internal team.*Holding a position on the senior leadership team.*Accountability for the overall service delivery of the resourcing teams.*Recruitment and HRM of the internal team. *Ensuring the maintenance of client service benchmarks.*Oversee short and long-term tactical planning of the department.*Management of department-wide resource planning and scheduling.*Ensuring adherence to technical standards and best practices.*Organise progressive training & development of all engineering staff.*Provision & management of the departmental structure, service delivery frameworks and business processes.*Financial management of the departmental budget and all related expenditure. Show less

Spring Digital is a full-service digital agency, it offers an end to end digital service including digital strategy, planning, design and development through to marketing via SEO, PPC, Display, Email, Social Media, Online PR, Viral Marketing and Conversion Rate Optimisation.This position was a hybrid role of Operations Director and Acting Managing Director, essentially working in conjunction with the owner and existing management team to lead the company. I took this position on request… Show more Spring Digital is a full-service digital agency, it offers an end to end digital service including digital strategy, planning, design and development through to marketing via SEO, PPC, Display, Email, Social Media, Online PR, Viral Marketing and Conversion Rate Optimisation.This position was a hybrid role of Operations Director and Acting Managing Director, essentially working in conjunction with the owner and existing management team to lead the company. I took this position on request in order to assist the company with implementing a drastic organisational change process with the objective of resolving numerous service delivery issues, operational inefficiencies and poor financial performance.Key responsibilities included: *Leadership of the company and its circa 20+ staff. *Leadership of the senior management team. *Setting & delivering the company’s strategic objectives.*Planning and implementing strategic & tactical operational plans.*Overseeing all aspects of the company, from marketing through to finance. *Accountability for the overall performance of the company.*Leadership of all resource trafficking and service delivery.*Leadership of all client services and client satisfaction.*Provision and management of the company’s organisational structure and business processes.*Management of the profit & loss statement, cash flow & related fiscal responsibilities.During this time we successfully completed an organisation transformation, effectively reorganising and refreshing the company structure, business processes and service delivery frameworks. This included a new studio delivery process, new staff, new technology platforms and services, and a company branding refresh. These changes enabled the company to successfully resolve its legacy operational issues, clear the service delivery backlogs, increase revenues and move from significant net losses to a maintainable net profit. Show less

IT Lab is a successful and multi-award winning managed technology services company. With over 14 years’ experience and more than 170+ staff based in locations across the globe, it provides a full spectrum of IT solutions delivered with Service Obsession, their commitment to providing the very highest levels of service excellence. This position was a hybrid role combining duties from the traditional Marketing Director, Product Manager & Chief Information Officer (CIO) roles. Key… Show more IT Lab is a successful and multi-award winning managed technology services company. With over 14 years’ experience and more than 170+ staff based in locations across the globe, it provides a full spectrum of IT solutions delivered with Service Obsession, their commitment to providing the very highest levels of service excellence. This position was a hybrid role combining duties from the traditional Marketing Director, Product Manager & Chief Information Officer (CIO) roles. Key responsibilities included: *Leadership of a 5+ person team.*Holding a position on the senior leadership team and acting as a strategic leader.*Development and implementation of marketing strategy and all campaigns.*Brand development & management.*Production of marketing materials.*Management & delivery of company-wide marketing communications.*Assisting sales teams with sales strategy & product support.*Development & management of the product/service lifecycle from end-to-end.*Develop new products and product revisions from market research and customer feedback.*Partner & supplier procurement/relationship management.*Provision & management of internal technology platforms and information systems.*Management and continual optimisation of internal business processes.*Financial management of budgets & expenditure for all departments managed. During this time we successfully refreshed the company's branding, created new products & services, revised the client service & marketing strategy, vastly improved the ROI from all marketing activity, implemented a new Enterprise Resource Planning (ERP) based internal information system and achieved operational efficiencies across the company through business process optimisation. These actions greatly improved service delivery & customer retention which increased overall revenues and net profit. Show less

This was a short-term position with the objective of enabling major improvements in the technical service delivery of the company, through the engineering department, via the introduction of new technology platforms and the reorganisation and optimisation of the department. Key responsibilities included: *Leadership of a 20+ engineering team. *Holding a position on the senior leadership team and acting as a technical leader.*Accountability for the overall service… Show more This was a short-term position with the objective of enabling major improvements in the technical service delivery of the company, through the engineering department, via the introduction of new technology platforms and the reorganisation and optimisation of the department. Key responsibilities included: *Leadership of a 20+ engineering team. *Holding a position on the senior leadership team and acting as a technical leader.*Accountability for the overall service delivery of the company, through various KPIs.*Ensuring the maintenance of customer service benchmarks.*Oversee short and long-term tactical planning of the department.*Management of department-wide resource planning and scheduling.*Ensuring adherence to technical standards and best practices.*Organise progressive training & development of all engineering staff.*Provision & management of the departmental structure, service delivery frameworks and business processes.*Provision & deployment of technology platforms and information systems used by the department.*Financial management of the departmental budget and all related expenditure. During this time we implemented a departmental change process to reorganise the department into segmented service delivery teams, implemented a new IT automation based technology platform (Kaseya), revised the technical service delivery with greater emphasis on remote management and automation, improved technical standards and adopted many aspects of the ITIL framework. This resulted in the resolution of pre-existing operational issues and bottlenecks, along with significant performance increases across the department, specifically in engineering efficiency, quality of service and client satisfaction. This in turn enabled us to vastly improve the billing ratios and recoverability of the engineers time which reduced credit notes and increased profitability. Show less

In early 2007 I was given the opportunity to progress into a management role and take responsibility for creating a new product, associated services and corresponding organisational unit within the company. The objective of this unit was to successfully monetise micro and small sized clients (1-25 staff), that were unable to fit into the existing contractual services offered yet still required outsourced IT support, through a Pay As You Go (PAYG) style service. Key responsibilities… Show more In early 2007 I was given the opportunity to progress into a management role and take responsibility for creating a new product, associated services and corresponding organisational unit within the company. The objective of this unit was to successfully monetise micro and small sized clients (1-25 staff), that were unable to fit into the existing contractual services offered yet still required outsourced IT support, through a Pay As You Go (PAYG) style service. Key responsibilities included: *Leadership of a 3+ person team.*Holding a position on the leadership team.*Creation of the unit's brand and associated marketing materials.*Creation of the product and service offering provided by the unit. *Creation of the service delivery framework of the unit, with integration into the wider company. *Development & implementation of a company-wide go-to-market plan for the unit.*Development & execution of marketing campaigns for the unit. *Provision of sales & IT consultancy services to new and existing clients. *Accountability for the operational and financial performance of the unit through various KPIs.*Financial management of the unit's budget and all related expenditure.During this time I successfully created and operated the unit, entitled IT Lab Direct. We went on to sign up over 100 clients, creating a significant PAYG based revenue stream, as well as additional revenues from clients upgrading to contractual services. By the time I left the unit was averaging revenues of £600k per annum, maintaining a healthy net profit and on a steady growth trajectory. Today IT Lab Direct is called FixLab, and run by others, but continues to perform well and is a cornerstone of the IT Lab Group. Show less

I initially joined IT Lab as a call logger/receptionist where I provided call answering, general reception and administrative support duties for the company. After a few months in that role I successfully moved on to the service desk as a junior engineer and started providing 1st line technical support to clients. After several months in that role I progressed in seniority on the team and into providing 2nd & 3rd line technical support. Soon after I transitioned into a combination of… Show more I initially joined IT Lab as a call logger/receptionist where I provided call answering, general reception and administrative support duties for the company. After a few months in that role I successfully moved on to the service desk as a junior engineer and started providing 1st line technical support to clients. After several months in that role I progressed in seniority on the team and into providing 2nd & 3rd line technical support. Soon after I transitioned into a combination of Network Engineer and IT Manager roles, whereby I provided onsite technical support, IT project management, implementation of IT projects and IT strategy consultation. Key responsibilities included: *Liaising with clients via email, phone and face-to-face meetings.*Design and implementation of new IT solutions.*Maximising network performance through monitoring, troubleshooting and architecture optimisation.*Undertaking data network fault investigation and resolution in local and wide area networks.*Technical fault troubleshooting and resolution.*Configuration, installation & upgrading of network, PC and server equipment.*Configuration of routers, firewalls, and VoIP systems.*Remote support of clients and on-site engineers.*Onsite support of clients.*Provision of IT strategy and risk assessment. During this time I achieved several technical accreditations including the MCSA, CCNA, CCNA Voice and FCNSA, adopted PRINCE2 project management and ITIL framework practices, regularly achieved internal ‘most issues resolved’ and ‘most client praise’ awards, and successfully delivered over 20+ bespoke IT solutions for a variety of different clients. Show less