Matt Fuller Email & Phone Number

Portsmouth, England, United Kingdom

Portsmouth, England, United Kingdom

Portsmouth, United Kingdom

Leading a Service Desk team to MSP success. We aim to meet SLA targets in order to provide high-quality support services with friendly and approachable engineers. Our NOC Team work 24/7 to keep client servers maintained, operational, and up to date by fixing things before they caused a break in service. My team looks for root causes so that issues are resolved to that they do not come back again.

Havant

Managing a team of engineers to provide high quality IT support, services and solutions to various size businesses across the South East of England. High availability SANs, servers and networking are what we pride ourselves on as well as failover clustering, disaster recovery, hyper-v, email security, Office 365, backup solutions. Our engineers are friendly and accommodating to all client computing requirements. Offices in Havant, London, Colchester and Chatham help us to support any client in the South East.

Aldershot

Took over a team of engineers that needed organising and managing. Internal HR issues was time consuming but once resolved the team was a much more friendly and positive team. The Help Desk had procedures and processes in place and everyone wanted to keep the number of calls down. Still provided 3rd line support and implementing Office 365 and other hosted exchange services. Only left Dunston IT due to relocation and long commute.

Aldershot

Providing Account Management and IT Support services to key clients. Proposals, quotations, purchasing, attending client meeting, 3rd line support to Help Desk.

Aldershot

Started at Dunston IT as Systems Engineer supporting small to medium sized business with their IT systems. 1st, 2nd & 3rd line support from Help Desk remote support to on site field support and implementation. Involved with hosted exchange mail migration to various suppliers and implementing Netgear ReadyNas units with Egnyte Hybrid Cloud. Supported Windows Server 2003, 2008, 2011 SBS, Exchange 2003-2010, Windows XP-7.

Guildford, United Kingdom

Initially brought in for a 6 week contract to assist with the back log of over 200 help desk tickets, I ended up managing the Desktop Support Team. Leading a team of 5 engineers we brought the ticket queue down to under 20 and harmonised the team to work with each other to reach the same goal. Supporting 400 users, 200 PCs. Involved with various projects including wireless tablets for frontline staff on the wards and wristband label printers for patients.

Aldershot

Tried setting up my own IT Support company from home. Supported many residential users and local businesses. Unfortunately set it up in 2008 when the recession started. Good experience but confirmed I'm a team and people person that likes to work with others. Purchasing, quoting, supplying and installing.

Sunbury-On-Thames

Started as a Systems Engineer and left having helped run and fund the cash strapped company. They have since folded. Supported small to medium sized businesses mostly using Server 2003 SBS and XP/Vista. Managed a small team of engineers and assisted with the everyday running of the company including working with the accounts lady to assist with cash flow problems. Left company as it was struggling to pay staff.

Ibiza

Started as an Overseas Rep then moved in to the resort office. Constant customer services to thousands of holiday makers. My second season saw me manage the resort office with a team of 3 admin staff. Liaised with suppliers such as bars, clubs, hotels, venues and travel companies. Providing admin support to reps and bookings to hotels. Over seeing the airport desk and making sure reps and holiday makers were all happy. An excellent and unforgettable experience working abroad.

Woking

Supporting 500 users over two offices including remote workers. Supporting all internal It systems including NT and W2K Servers, Comms room cable patching, NT and XP PC builds and support, telephone system administration. Great place to work with great people. Assisted operations team when required including company social events.