Over the course of 20+ years I have established a solid, effectual workflow that allows me to diagnose, repair, educate, and prevent future issues for customers, their devices, equipment and teams. Gained self-taught technical skills including familiarity with common web and email protocols, web design, data backup, recovery & migration, OS repair/reinstallation and malware removal, among other necessary tasks. Discovered love of helping others, learning new technologies, and solving IT mysteries. Excellent oral and written communication, with an emphasis on education and explaining technical concepts to non-technical people.

Tended to the daily needs of the building and tenants by ensuring the property was clean, maintained and fully functioning, while being attentive to tenant needs and requests. Set up interviews and viewings for potential tenants, while ensuring all application criteria was met and working with others’ schedules to provide a pleasant viewing experience. All vacant properties were made ready for new tenants as soon as possible, while allowing time for upgrades and repairs to provide better living experiences. Managed all social media, online portals, and advertisements for the property while maintaining quick response metrics.

Demonstrated consistently excellent customer service along with top-notch technical troubleshooting and repair ability, leading to increased responsibilities such as inventory oversight, budgeting, schedule management and oversight of store employees. Managed multiple stores to consistently achieve top 5 ranking out of over 1000 stores nationwide using internal company metric based on sales, minimizing waste, customer satisfaction, and repair turnaround time. Defused frustrated clients by explaining diagnostic and repair processes in addition to going above and beyond to ensure customer satisfaction. Supervised 15+ direct employees, overseeing performance reviews, corrective action, promotions, raises and hiring / training of all new employees. Met sales goals and maintained steady stream of business during lengthy and extensive road closures/construction hindering store traffic. Became known as the "Go-to guy" for any hard to solve computer related diagnostics and repairs in the greater San Antonio area, even to competitors.

Managed a small crew of Live Chat & Phone Support Specialists on the overnight shift. Ensuring all support tickets were handled in a timely fashion or escalated as needed for best client experience. Produced weekly and monthly internal metric reports, employee performance reviews, provided recommendations for rewards or improvements when merited and provided on-boarding for new hire.