Matthew Garner Email & Phone Number

Harrogate, GB

United Kingdom

• Responsible for analysing banking transactions to determine if further investigation and escalation required due to potential sanction concerns
• Screening of individuals, entities and specially designated nationals (SDNs) against sanctions databases.
• Conduct analysis of alerted clients and payment for potential Sanctions issues.
• Leverage open and closed source systems in order to expose potential sanctions list matches.
• Undertake research and stay abreast of industry news… Show more
• Undertake research and stay abreast of industry news surrounding US, HMT, and Global Sanctions in order to execute effective, risk-based decisions.

Leeds, United Kingdom

• End-to-end handling of Equifax customer complaints regarding credit report errors and inaccuracies
• Raise disputes with lenders to investigate inaccurate data being reported to Equifax.
• Liase with data amendment teams to ensure timely update to consumer information.
• Produce a full detailed analysis of the investigation and deliver a fair outcome to the customer.
• Assess financial detriment of customers and calculate appropriate redress.
• Communicate with customers… Show more

Glasgow, United Kingdom

• Undertake systematic review of complaints to ensure the right outcome is reached for the customer.
• Checking the quality of work produced by teams ensuring correct procedures are adhered to.
• Reviewing the rationalisation of the outcome reached.
• Identifying breaches of regulatory requirements in the original assessment of the complaint.
• Liaising with operational staff helping to establish improved and streamlined procedures and standards.
• Undertaking root cause… Show more

Leeds, United Kingdom

- Undertake regular assessments of Complaint Manager cases, checking the correct, fair outcome had been reached in line with the client's complaint handling framework.- Asses cases for accuracy, ensuring the outcome has been looked at objectively and holistically.- Observe customer telephone calls, to ensure key information is captured and investigated..

Leeds, United Kingdom

- Undertake a thorough holistic investigation and assessment of customer's Packaged Bank Account (PBA) mis-sale complaints.- Review and summarise historic customer account information across various bank platforms and identify potential signs of a mis-sale to determine if a complaint should be upheld or defended.- Provide tailored customer service on.

Leeds, United Kingdom

- Responsible for managing ongoing relationships of high/ultra high net worth clients with assets upwards of £500,000, providing a bespoke level service to a portfolio of circa 80 client relationships.- Support the Private Bankers in acquiring and retaining clients, helping to create enduring, deep & trusted relationships with clients.- Proactively analyse.

Leeds, United Kingdom

- Undertake a thorough holistic investigation and assessment of customer insurance complaints.- Conduct in-depth research around bank product sales & perform root cause analysis of issues.- Provide superior level of customer service on individual cases in line with relevant product, procedural & regulatory requirements.- Undertake structured, documented.

Nottingham, United Kingdom

- Proactively support the Lombard Sales Team to get business written & exceed monthly sales forecast.- Manage portfolio of existing business & commercial clients, acting as main point of contact.- Business development including identifying sales leads.- Obtain & analyse client's audited business accounts & management information to facilitate writing of.

Leeds, United Kingdom

- Managing a portfolio of affluent clients, handling enquiries on a wide range of issues in a professional manner with the appropriate degree of investment/technical knowledge in order to facilitate superior client service.- Proactively support 2 Private Banking Investment Managers, and assist them in developing their portfolio of clients.- Build rapport.

Bachelor Of Science - Bs, (Hons) Multimedia Technology, 2:1

Bachelor Of Technology - Btech, Media (Design) Communications, Distinction